Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Network Security Engineer

Company: Bank of America

Location: Washington, DC

Posted Dec 19, 2024

Bank of America is seeking a Network Security Engineer with 5+ years of experience in Network or Cloud Security. The role involves serving as a subject matter expert, designing and implementing security systems, and driving complex technical projects. Key responsibilities include overseeing major engineering milestones, identifying risks, and mentoring team members. The position offers a competitive salary range of USD 98,400.00 - 160,800.00 per year, along with benefits and potential discretionary incentives. The company values a diverse and inclusive workplace, focusing on teammate wellness, and community impact.

Nurse Practitioner (Family Medicine scope)

Company: UW Medicine Primary Care

Location: Kirkland, Washington

Posted Dec 19, 2024

UW Medicine Primary Care is recruiting a Nurse Practitioner for a primary care clinic in Kirkland, WA. The clinic offers comprehensive primary care services, including behavioral health and care management, and is committed to improving public health. The providers are engaged in teaching and use the medical home model. The clinic is located near Lake Washington and Kirkland's downtown, offering a beautiful environment. The position comes with competitive compensation, robust benefits, teaching opportunities, and generous paid time off. The base salary is $135,804 per annum, with a minimum guaranteed incentive of $30,000 per annum for the first two years. Candidates must be licensed ARNPs with at least two years of primary care experience.

Overnight Quality Control Clerk for Amtrak - Washington DC Union Station

Company: Aramark

Location: Washington, DC

Posted Dec 19, 2024

The QC/WIMS Clerk role at Aramark involves processing transactions, conducting Quality Assurance for product orders, and delivering excellent customer service. The hourly rate is $21.00, with potential for adjustments based on skills, experience, and market factors. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. Responsibilities encompass data entry, QA verification audits, problem-solving, and assisting with purchasing processes. Key qualifications include strong communication skills, ability to work in a fast-paced environment, basic computer skills, and team collaboration. The role requires flexibility for rotating schedules and physical demands such as lifting up to 50 pounds.

SAP Program Security Manager

Company: Deloitte

Location: Washington, DC

Posted Dec 19, 2024

Deloitte is seeking an experienced Federal Security professional to lead and administer their Special Access Program (SAP) in Rosslyn, VA. The role offers an opportunity to build and lead a SAP, partner with clients, and contribute within a broader security team environment. The candidate will ensure strict adherence to various security regulations, provide day-to-day security support, and assist in developing and executing policies for safeguarding SAP and collateral data. The ideal candidate should have 8 years of federal security experience with 5 years of specific SAP experience, strong communication skills, and the ability to lead and mentor junior security professionals.

Cybersecurity Exercise Planner

Company: Bank of America

Location: Washington, DC

Posted Dec 19, 2024

Bank of America offers a job opportunity for a Cyber Exercise Planner. The role involves designing, executing, and facilitating cyber-focused exercises to improve the bank's strategic framework and reduce risk. The planner will work in a dynamic environment, collaborate across organizational lines, and receive broad exposure to various units and leadership levels. Required skills include problem-solving, cybersecurity proficiency, facilitation, communication, people skills, data capture & analysis, and risk management.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is seeking an Operations Manager to lead a store team, driving execution and performance while enhancing customer service. The role involves overall store management, sales and inventory management, employee staffing, training, financial management, and customer service leadership. The ideal candidate will have strong leadership, communication, and analytical skills, and be able to work flexible hours. The company offers competitive pay, comprehensive benefits, and opportunities for professional development.

Social Video Producer, Opinions

Company: The Washington Post

Location: Washington, DC

Posted Dec 19, 2024

The Washington Post Opinions team is seeking a Washington-based journalist to produce and edit social-first video content, focusing on engaging new audiences. The ideal candidate will have 2+ years of relevant journalism experience, strong editing skills, and familiarity with Adobe products. They will introduce opinion personalities to social audiences, elevate commentary of opinion writers, and collaborate with columnists on video formats. The role involves working with audience editors and designers to ensure video content aligns with The Post's brand. The compensation range is $64,300.00 - $96,500.00 USD annually, with benefits including comprehensive health coverage, pension, and 20 weeks of parental leave.

Partner Engineer, Government

Company: Meta

Location: Washington, DC

Posted Dec 19, 2024

Meta is committed to making its Llama AI models the most advanced in the industry and open source AI the industry standard. They are hiring a Channel Partner Engineer for Government projects, responsible for executing partner integrations, gathering and analyzing partner requirements, and providing technical support. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 10+ years of experience in software engineering or partner engineering, and proven understanding of AI/ML technologies. Preferred qualifications include experience with LLaMA or other large language models, and familiarity with multiple cloud platforms.

Cook I

Company: Sodexo

Location: Washington, DC

Posted Dec 19, 2024

Sodexo is seeking a Cook I for a full-time position in Knollwood, WA. The role involves preparing and creating nutritious dishes, serving customers, and reducing food waste. The company values teamwork, adaptability, reliability, and a healthy working environment. Sodexo offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company is committed to diversity and inclusion, fostering an environment where all employees are valued and respected.

Cashier

Company: Kroger

Location: Washington, MI

Posted Dec 19, 2024

The job description is for a Cashier/Checker role in a large grocery chain, Kroger. The primary responsibilities include providing excellent customer service, maintaining a clean and safe environment, processing transactions efficiently, handling various payment methods, adhering to company policies, ensuring food safety, reinforcing safety programs, and staying updated with promotions. The ideal candidate should have customer service experience, stress management skills, effective communication, and basic math knowledge. Kroger emphasizes its commitment to its employees, fostering a supportive work environment that encourages growth and learning.

PR Manager/ Senior PR Manager, Corporate

Company: Apple

Location: Washington, DC

Posted Dec 19, 2024

Apple's communications team is seeking a Public Relations Manager or Senior Public Relations Manager to drive strategy and execution of corporate PR programs. The role involves managing press relations, crisis communication, and requires a strong work ethic, passion for technology, and excellent communication skills. The compensation range is between $129,400 and $242,400, with additional benefits and stock programs. Apple is committed to inclusion and diversity.

Senior Analyst, Informatics

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is seeking a professional for the Aetna Informatics team to build Medicare Risk Adjustment at-risk provider reporting. The role involves analyzing provider performance, creating dashboards using SAS, Tableau, and AWS, and collaborating with the Market Engagement team. Required qualifications include 1+ year of experience with business intelligence solutions, Medicare Advantage, and risk adjustment analytics. A Master's degree is preferred. The pay range is $50,188.00 - $122,400.00, with additional benefits like bonuses, retirement plans, and health insurance. The application window closes on 12/24/2024.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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