Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Director, Global Public Policy Events & Platforms

Company: Merck

Location: Washington, DC

Posted Dec 19, 2024

The Director, Global Policy Platforms and Events will shape impactful strategies and lead engagement on the world stage. This role involves developing GPP-wide strategies and tactical plans for engagement within key multilateral platforms and annual global policy events. The Director will work across the GPP organization to identify platforms and events where engagement with key policy stakeholders will advance business priorities. They will also coordinate GPP-wide planning for engagement, prepare briefing materials, and participate in sessions at key events. The role requires a deep understanding of multilateral platforms, superior diplomatic protocol skills, and extensive experience in project management and event planning.

Analyst II

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters Special Services (TRSS) is seeking a passionate Analyst with 3+ years of experience in research and analysis. The role involves on-site client support, providing insightful analysis, and using various data sources. The successful candidate will work in a dynamic environment, collaborate closely with teams, and demonstrate personal accountability. Benefits include a hybrid work model, comprehensive wellbeing programs, and opportunities for professional growth. U.S. Citizenship and ability to obtain a national security clearance are essential.

Discovery Analyst

Company: Apple

Location: Washington, DC

Posted Dec 19, 2024

Apple is hiring an experienced Discovery Analyst for the Legal Operations & Global Security team. The role involves partnering with internal and external teams to support legal matters, acting as a liaison between in-house counsel, business groups, outside counsel, and eDiscovery vendors. The ideal candidate should have 5+ years of hands-on ediscovery experience, a thorough understanding of litigation lifecycle and discovery processes, and strong technical knowledge of common discovery platforms. The role offers a competitive base pay range between $120,500 and $181,100, along with comprehensive benefits and opportunities for professional growth.

East Region Federal Account Executive

Company: Schneider Electric

Location: Washington, DC

Posted Dec 19, 2024

Schneider Electric is seeking a Federal Account Executive for the East Region. The role involves developing and implementing a business strategy for federal agencies, leading a team of sales professionals, and driving growth. Key responsibilities include creating an annual account plan, understanding the federal landscape, and enhancing customer engagement. Qualifications include extensive federal sales experience, account management expertise, executive engagement skills, relationship building, collaboration, strong communication, technical proficiency, and a willingness to travel. Schneider Electric offers a competitive salary, comprehensive benefits, and a commitment to diversity, inclusion, and sustainability.

Warehouse Worker for Amtrak - Washington DC Union Station

Company: Aramark

Location: Washington, DC

Posted Dec 19, 2024

The Warehouse Worker role at Aramark involves receiving, processing, and organizing incoming products, preparing orders, and performing inventory and quality control. The position requires maintaining a clean and organized warehouse, adhering to safety standards, and possibly operating machinery. Compensation starts at $19.25 per hour with comprehensive benefits including medical, dental, vision, and retirement plans. The role demands strong communication skills, basic computer skills, and the ability to lift up to 50 lbs. Aramark promotes equal employment opportunities and a positive work environment.

Senior Specialist- Quality Assurance

Company: Charles Schwab

Location: Washington, DC

Posted Dec 19, 2024

Schwab Asset Management Solutions (SAMS) Technology is seeking a Senior Specialist - Quality Assurance with 8+ years of expert level test engineering skills in Services API Automation using C#.NET, RestSharp. The role involves hands-on experience in automation test framework development, automation test case development and maintenance, and end-to-end test lifecycle management. The candidate should have experience in Informatica, Secure File Transfer Protocol, Control M or equivalent, and user interface automation experience using Playwright. Strong knowledge of SQL database and related integrations, PCF or AWS or Azure cloud experience, and understanding of software design patterns are required. The role also involves participation in requirements gathering and design sessions, integration testing for internal and external APIs, webservices, and experience in Fixed Income portfolio management and trading processing. The company offers a competitive benefits package, including a 401(k) with company match, paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service, paid parental leave, tuition reimbursement, and health, dental, and vision insurance.

Senior Sales Executive, Mid-Law (Long Island & NY)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking a Senior Sales Executive for a role based in Long Island, NYC area. The role involves selling WestLaw, Practical Law, CoCouncil, and other products to the legal community within an assigned territory. The ideal candidate should have 5+ years of successful sales experience, a 4-year college degree, and working knowledge of sales concepts. Proficiency in MS Office, internet, and West products is required. The role offers a comprehensive benefits package, flexible work-life balance, and opportunities for professional growth. Thomson Reuters is committed to equality, diversity, and inclusion.

Senior Sales Executive, Mid-Law (Nashville)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 19, 2024

Thomson Reuters is seeking a Senior Sales Executive with at least 5 years of experience in a consultative selling environment. The role involves driving results, closing deals, managing relationships, and understanding client needs. The successful candidate will possess strong communication skills, excellent time management, and proficiency in MS Office/Internet. They must have working knowledge of West products, experience selling into large law accounts, and a strong background in the legal profession. The company offers comprehensive benefits, a globally recognized culture, and opportunities for learning and development. The role is remote but requires residency in the TN area and occasional travel.

Third Party Cyber Assurance (TPCA) Assessor

Company: Bank of America

Location: Washington, DC

Posted Dec 19, 2024

Bank of America is seeking a Third Party Cyber Assurance (TPCA) Assessor for a role in Denver, CO. The successful candidate will conduct assessment activities for information security assessments, coordinating, conducting, and providing cyber security, business continuity, and other technical domain assessment results. They will evaluate third parties' information security risk, partner with them to ensure readiness for assessments, and identify and escalate risks that do not meet corporate requirements. The role requires strong technical skills in information security and business continuity, excellent communication skills, and the ability to work independently and as part of a team. The job is eligible for benefits and an annual discretionary award.

Staff Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Dec 19, 2024

CVS Health is dedicated to improving health care through enhanced human-centric services. The Staff Pharmacist role is crucial in delivering this purpose, focusing on patient safety, professional practice, regulatory compliance, quality assurance, customer service, personnel management, inventory management, and financial profitability. The pharmacist leads with empathy, motivates staff, identifies business opportunities, and contributes to a collaborative culture. Required qualifications include an active pharmacy license, no DEA exclusion, immunization certification, and no pending felony charges. Preferred qualifications include a Bachelor of Science in Pharmacy or Pharm. D. degree. The pay range is competitive with additional benefits like bonuses, retirement plans, and health benefits.

Senior Assignment Editor

Company: The Washington Post

Location: Washington, DC

Posted Dec 19, 2024

The Washington Post is hiring a Senior Editor for its Opinion Department. The role involves working with staff columnists, developing op-ed articles, and identifying new writers. The successful candidate will lead creative publishing strategies, ensuring high-quality opinion journalism. They should have 5+ years of editing experience, manage writers, and be familiar with digital media. The Post offers competitive compensation and benefits, and values a diverse workforce.

Utility Worker - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Dec 19, 2024

The General Utility Worker I position at Aramark involves a variety of essential back of the house and front of house Food & Beverage roles. The role requires maintaining a safe, sanitary work environment, gaining extensive knowledge of kitchen equipment use and cleaning techniques, and adhering to food hygiene regulations. The hourly rate of pay is $17.56, with a range of comprehensive benefits including medical, dental, vision, and work/life resources. Job responsibilities include monitoring and recording food and equipment temperatures, maintaining cleanliness, attending training sessions, and assisting with food deliveries. The role requires flexibility, a courteous manner, and the ability to work independently or as part of a team. Physical demands may include lifting, bending, and extended walking or standing.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages