Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Network Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 09, 2024

BAE Systems is a top-tier prime contractor to the US Department of Defense, offering a strong collaborative culture, tools, skills, and training to employees. They are seeking a Bachelor's or Master's degree holder with 11+ years of relevant experience for a network engineering team. The role involves delivering Transport services in support of a large IT infrastructure project, leading Service Provider Architecture solutions, and designing and implementing Service Provider core and edge technologies.

Analyst - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 09, 2024

The text describes a position at Censeo Consulting Group, a Washington DC based management consulting firm. The role involves working with federal clients at the IRS, managing projects, conducting analysis, and contributing to written and verbal communication. The ideal candidate should have a strong academic background, experience in professional services consulting or federal government service, and excellent communication skills. The company offers a competitive compensation and benefits package, including flexible work arrangements and tuition reimbursement.

IT Portfolio Manager #24334

Company: Aeyon

Location: Washington DC

Posted Dec 09, 2024

The job description is for an IT Portfolio Management and Audit Compliance Specialist who will provide expert-level support to a client, ensuring compliance with government and DoD regulations, managing IT portfolios, and driving audit response, remediation, and financial reporting activities. The role requires strong analytical skills, a deep understanding of IT systems, financial reporting, and excellent communication skills. The candidate must have eight years of full-time experience, familiarity with DADMS processes, and knowledge of DoD and federal regulations. The work is hybrid, and a Secret Clearance is required.

Windows Applications Packager (Cloud) (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 09, 2024

BAE Systems is looking for an experienced Windows Applications Packager Cloud Systems Engineer to support various engineering analyses, software development, integration, testing, maintenance tasks, and support duties. The team consists of about 20 engineers and is looking for a Windows Systems Engineer to support Azure Infrastructure. The successful candidate will be responsible for providing problem resolution, supporting existing infrastructure services, and integrating new capabilities within the scope of required skills.

Commercial Sales Manager - Austria

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 09, 2024

Palo Alto Networks is a company that aims to protect the digital way of life by being the cybersecurity partner of choice. They are committed to shaping the future of cybersecurity, offering disruptive innovation, collaboration, and execution. They value ongoing learning, personal wellbeing, and respect each employee's unique needs. Their commercial sales team is responsible for leading sales engagements, driving revenue, and securing customer accounts. The ideal candidate should have a proven track record of success, technical aptitude, and the ability to work with high levels of autonomy.

Full Stack Web Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 09, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the National Security Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

Splunk SOAR Engineer, TS/SCI CI Poly (Reston, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Dec 09, 2024

GuidePoint Security offers trusted cybersecurity expertise solutions and services to help organizations minimize risk. They provide a three-tiered holistic approach for evaluating security posture and ecosystems, enabling top organizations to identify threats, optimize resources, and integrate best-fit solutions. The role requires an active Top Secret SCI with CI Poly clearance and 100% on-site work in Reston, VA. The position involves helping the SOC transform manual processes into automated playbooks, building and augmenting incident response processes, and engaging with other aspects of technical operations.

Business Development Associate - Entry Level

Company: Skilled Wound Care

Location: Washington DC

Posted Dec 09, 2024

Skilled Wound Care is looking for a passionate Entry Level Business Development Associate to join their fast-paced healthcare sales environment. The role involves market research, client outreach, relationship building, and collaborating with a dynamic team to exceed sales quotas. The training program includes sales skills development, industry insights, real-world simulations, and mentorship. No prior sales experience is required, and the compensation includes a salary of $68,000 with uncapped commission potential.

Senior Applications Development Engineer

Company: Crowell & Moring

Location: Washington DC

Posted Dec 09, 2024

The Senior Applications Development Engineer is the key player in the Applications Development Team, leading large-scale custom application development projects. They provide full-cycle application design and development, technical mentorship, and end-user training. The position requires a Bachelor's Degree in a relevant field and at least 7 years of increasing responsibilities in application development. The compensation and benefits package is competitive and comprehensive.

Intelligence Analyst, IA-2

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 09, 2024

BAE Systems is seeking junior Intelligence professionals to work at their government customer site in Vienna, VA. The position involves working in various units per customer requirements and has 24/7 shift work. The responsibilities include establishing methodology for problems, reviewing and evaluating incoming intelligence reports, developing and projecting data, providing specialized intelligence and threat analysis, accessing and performing research on automated intelligence databases, and presenting briefings. The required education is a Bachelor's Degree and two years of relevant experience or four years of work experience in lieu of a Bachelor's degree. The position also requires knowledge of analytical and evaluative techniques, management principles, qualitative and quantitative analytical techniques, and excellent oral and written communication skills.

Senior Software Engineer - Creative Management (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Dec 09, 2024

Sportradar is a leading sports technology company that provides data-driven marketing and sponsorship services to the iGaming industry. They are looking for a Senior Software Engineer to join their Creative Management team, which is responsible for building and publishing ads across multiple domains. The role involves working with cutting-edge technologies, building scalable systems, and contributing to the development of their advertising technologies. The company offers a collaborative environment, competitive salary, and benefits. The recruitment process is simple and aims to wrap up within 3 weeks.

Commercial Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 09, 2024

Radiant Digital offers technology consulting and business solutions to commercial and government clients. They are seeking a Commercial Account Manager to better communicate with clients and grow their commercial line of business. The role involves building relationships, identifying opportunities, developing sales plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, and supporting events.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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