Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Marketing Manager

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they have expertise in the Adobe Experience Cloud ecosystem and have delivered over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, which is a global network of agencies and consultancies. The role is a telecommute work from home position as a Marketing Manager, responsible for spearheading innovative campaigns, overseeing their execution, and implementing a comprehensive marketing strategy. The desired skills include 8+ years of marketing experience in the B2B space, proficiency in marketing automation platforms, strong Adobe graphic design skills, experience in content marketing, and more.

Subcontract Department Manager

Company: ERG

Location: Washington DC

Posted Dec 08, 2024

ERG is seeking an experienced Subcontract Department Manager to lead subcontracting operations within their contracts department. The ideal candidate will possess strong leadership skills, extensive knowledge of federal government contracting subcontracting policies, and the ability to navigate complex negotiations. The position can be performed remotely, in the office, or hybrid.

Contracts Manager

Company: Seneca Holdings

Location: Washington DC

Posted Dec 08, 2024

Seneca Holdings, the business arm of the Seneca Nation, is a parent company of the Seneca Nation Group (SNG). SNG's federal government contracting business unit meets mission-critical needs of federal civilian defense and intelligence community customers across various domains. The company offers competitive compensation and benefits, including comprehensive medical and dental care, 401K, paid time off, and other benefits. The Contracts Manager will support the Director of Contracts in managing contracting activities for the rapidly growing Products and Solutions sector. The role involves ensuring compliance with federal procurement laws, mitigating business risks, and contributing to profitable business operations.

Records Manager - Global Law Firm

Company: Epiq

Location: Washington DC

Posted Dec 08, 2024

The job description for a Records Manager at Epiq is detailed and requires a high level of organization, experience, and skills in managing records, leading teams, and transitioning to an electronic environment. The position offers a competitive salary range, benefits, and a positive work environment.

Network Engineer

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a skilled professional to support the secure and reliable operation of all NGA networks in a hybrid multicloud compute environment. The role involves managing network infrastructure, providing oversight of network operations, monitoring network health and cybersecurity posture, and working closely with the team to identify requirements and solve problems.

Course Administrator

Company: Omniscius

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Course Administrator with an active TSSCI clearance in Bethesda, MD. The administrator will work with course directors, program directors, and the Office of the Deans to develop course content, update learning management systems, assess course delivery, and improve course content and delivery. A master's degree, strong writing skills, and TSSCI with CI Polygraph are required.

Strategy Consultant (Digital Transformation)

Company: LeapPoint

Location: Washington DC

Posted Dec 08, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they offer expertise in the Adobe Experience Cloud ecosystem, with certified consultants delivering over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Division, OPMG, a global network of agencies and consultancies. They are seeking a Strategy Consultant for remote work, with 4+ years of strategic planning, process optimization, and experience with Adobe generative AI. The position requires 10-20 travel and offers benefits, perks, and a positive culture.

Process Assistant

Company: IntelliPro Group Inc.

Location: Washington DC

Posted Dec 08, 2024

The Job Title Process Assistant I is a 6-12 month contract position with the possibility of extension. The role requires basic computer skills, ability to manage multiple activities, good communication skills, and SAP knowledge. Responsibilities include reviewing transformer inspections, communicating with local offices, monitoring quality assurance issues, and more. IntelliPro is a global leader in talent acquisition and HR solutions, committed to diversity and inclusivity.

Cyber Security and Compliance Manager

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 08, 2024

Ashburn Consulting is seeking a highly skilled and experienced Cyber Security Specialist to work on network and infrastructure security solutions for government and business clients. The ideal candidate will have 5+ years of hands-on experience in Microsoft Windows and MacOS endpoint devices, Ivanti Software Administrator, software and operating system deployment, and endpoint security compliance. Strong analytical and troubleshooting skills, as well as excellent customer service and project planning skills, are required.

Program Assistant

Company: RP Professional Services

Location: Washington DC

Posted Dec 08, 2024

RP Professional Services LLC is seeking a Program Assistant to join their team in Washington DC. The position is primarily remote and based on the Washington DC area. Successful candidates may be asked to come in for in-person meetings a few times a month. The individual must be motivated, proactive, and able to prioritize tasks and track deadlines. International development and/or field experience is preferred.

Project Development Project Manager

Company: CEG Solutions

Location: Washington DC

Posted Dec 08, 2024

CEG Solutions is an engineering and construction firm that specializes in energy infrastructure solutions. They collaborate with various clients to provide innovative and transformative solutions, focusing on increasing energy efficiency, renewable generation, and facility resilience. The company has a strong track record of successful projects and a commitment to energy efficiency, renewable energy, and sustainability.

QC Manager

Company: CEG Solutions

Location: Washington DC

Posted Dec 08, 2024

CEG Solutions is seeking a Quality Control Manager to ensure the quality and efficiency of their energy efficiency construction projects. The ideal candidate should have experience in construction, energy efficiency systems, and ISO 9001 Quality Management System. The role involves overseeing initiatives, operations, and staff, as well as communicating objectives and measuring effectiveness.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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