Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

SUPERVISORY SOCIAL WORKER (FAMILY ADVOCACY)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority (DHA) solicitation for a Supervisory Social Worker position at Madigan Army Medical Center, Department of Behavioral Health, Family Advocacy Program, Tacoma, Washington. The role involves recruiting and appointing qualified candidates, interviewing behavioral health patients involved in domestic violence or child maltreatment, preparing reports, developing treatment plans, and making recommendations to multi-disciplinary teams. Requirements include a Master's degree in social work, a valid U.S. State clinical license, and at least one year of specialized experience. The position is subject to various conditions of employment, including background investigations, vaccinations, and on-call work hours.

General Engineer/Architect (Project Manager)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Botanic Garden, a public garden in the legislative branch since 1820, seeks candidates for a position. The Garden aims to inspire appreciation, study, and conservation of plants, serving 1 million visitors yearly. Requirements include passing a drug test, demonstrating job-related KSAs, meeting specialized experience, and fulfilling education requirements for Architect or Engineer. Qualifications involve meeting OPM's qualification standards, including specialized experience and/or educational requirements. For Engineers, a Bachelor's degree in professional engineering or a combination of education and experience is required. For Architects, a Bachelor's degree in architecture or related field is needed. Foreign education must be deemed equivalent to U.S. education. Veterans' preference is given, and a drug test is mandatory. The Architect of the Capitol is an Equal Opportunity Employer offering comprehensive benefits.

Store Worker (FLO)

Company: Department of Defense - Defense Commissary Agency

Location: Marysville, Washington Marysville, Washington

Posted Dec 06, 2024

The text describes a job position for a Store Worker (Fork Lift Operator) within the Defense Commissary Agency (DeCA) system. The role involves performing duties such as identifying stock turnover, ensuring proper care of grocery items, locating items for customers, operating forklifts, and arranging stock. The position requires U.S. citizenship, meeting age requirements, and passing a background check. Physical requirements include standing, stooping, kneeling, bending, and climbing for prolonged periods, and frequently lifting heavy boxes. The job is non-exempt under the Fair Labor Standards Act and is subject to a drug-free workplace policy. Benefits include a comprehensive package, but eligibility depends on the type of position.

Social Worker - Suicide Prevention Case Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a Social Worker position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires U.S. citizenship, English proficiency, and a master's degree in social work from a CSWE-accredited school. Licensure at the independent practice level is mandatory. The position involves conducting psychosocial assessments, treatment interventions, and coordinating services. Preferred experience includes working with veterans and suicide prevention. The role requires participation in vaccination programs and a probationary period. A comprehensive benefits package is offered.

COMMUNITY SUPERVISION OFFICER

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job posting for a Community Supervision Officer position within the Court Services and Offender Supervision Agency for the District of Columbia (CSOSA). The role involves supervising adult offenders on probation, parole, and supervised release. Key requirements include U.S. citizenship, a clean background check, a valid driver's license, and completion of a one-year probationary period. The position is mission-essential and requires on-site training. Qualifications include a bachelor's degree in behavioral or social sciences, or equivalent experience. Graduate education or specialized experience is also acceptable. The role is not remote and requires living within a commutable distance of Washington D.C.

Respiratory Therapist (Outpatient)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The text describes a job opening at Defense Health Agency, Army Medical Center Madigan, Department of Medicine, Pulmonary Functions Laboratory in Tacoma, Washington. This is a Direct Hire Solicitation with potential for relocation and advance in hire incentives. The role involves evaluating respiratory therapy patients, setting up, operating, and maintaining respiratory therapy equipment. Qualifications include specialized experience or education in Respiratory Therapy/Care, or a combination of both. A Certified Respiratory Therapist (CRT) certification is preferred. The position requires Basic Life Support training, use of personal protective equipment, and seasonal influenza vaccination. It may involve on-call work during irregular hours, including weekends and holidays. The role is subject to a one-year probationary period and a suitability or fitness determination.

Senior Audit Associate

Company: Aprio

Location: Washington DC

Posted Dec 06, 2024

Aprio is a nationally ranked CPA and advisory firm with a passion for the future. They have a large team of 2100+ members speaking 60+ languages, offering proven expertise, deep understanding, and strategic foresight for fast-growing industries. They ensure clients are prepared for life's and business's uncertainties, offering top-rated culture, vast growth opportunities, and a next big career move. Aprio offers a progressive, fast-growing firm looking for a Senior Audit Associate to join their dynamic team. They provide specialized and personalized audit expertise, adhering to the highest professional standards, and focus on building trusted relationships, clear communication, and efficiency throughout the audit process.

Licensed Professional Mental Health Counselor - Suicide Prevention Case Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a Licensed Professional Mental Health Counselor (LPMHC) position in the U.S. Department of Veterans Affairs (VA). The role is eligible for the Education Debt Reduction Program (EDRP) and requires a master's or doctoral degree in a related field from a CACREP-accredited program. The candidate must be a U.S. citizen, proficient in English, and pass a background check and physical examination. The position involves providing mental health counseling services, including crisis intervention and treatment planning, and may require supervising unlicensed counselors. Vaccination against COVID-19 is mandatory.

SOCIAL WORKER

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority (DHA) solicitation for a Social Worker (Substance Abuse) position at Madigan Army Medical Center in Tacoma, WA. The role involves conducting clinical assessments, formulating treatment plans, and providing counseling to substance abuse patients. A Master's degree in social work and a valid, unrestricted clinical license are required. The position offers potential for salary negotiation, recruitment/relocation incentives, and a comprehensive benefits package. A one-year trial period may be required.

Space Services Specialist

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Office of Facilities offers CSOSA with tailored workspace and building management solutions. They handle leased workspace acquisition, design, furniture procurement, and project management. The job requires U.S. citizenship, background checks, and possible registration for Selective Service. Eligibility for benefits depends on position type. CSOSA is an Equal Opportunity Employer.

Supervisory Statistician

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Direct Hire Authority position in the Secret Service's Workforce Planning Division, Office of Human Resources. The role involves serving as a principal advisor on workforce planning. U.S. Citizenship is required, and the selected candidate must obtain and maintain a top secret Tier 5 clearance, pass drug tests, and undergo a credit check. Qualifications include a degree with specific coursework in statistics and related fields, or equivalent experience. The GS-15 level position requires one year of specialized experience in applying statistical human capital concepts for policy and strategy development, conducting statistical analysis, providing technical advice, and overseeing human capital program planning. The Department of Homeland Security offers competitive salaries and benefits, including health, dental, vision, life, and long-term care insurance, retirement plan, and more.

SOA Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 06, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to join their team. They offer unlimited professional growth and career possibilities. The company is seeking a R12 Oracle SOA Apps Developer with experience implementing Oracle Federal Financials R12 for a federal agency.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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