Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Judicial Assistant to the Chief Judge or Paralegal to the Chief Judge

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The United States Court of Appeals for the Federal Circuit (CAFC) is a unique court with nationwide jurisdiction in areas like international trade, government contracts, patents, and more. It's seeking a Judicial Assistant or Paralegal with strong organizational skills, proficiency in Office 365, and experience in a legal or judicial setting. The role requires a U.S. citizen or eligible to work in the U.S., and involves telework possibilities. A generous benefits package is offered, including paid vacation, health benefits, and retirement plans.

Director of Communications and Outreach, AD-0301-00 (Senior Manager) (Excepted Service)

Company: Department of Education - Federal Student Aid

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Director Communication and Outreach position, located in the Principal Deputy Chief Operating Officer's office in Washington, DC, is a key leadership role at FSA. The role involves advising senior staff on controversial proposals and issues, and developing strategic communication plans. The position requires US citizenship, potential registration with Selective Service, and successful completion of trial and probationary periods. Specialized experience includes developing strategic communication plans, overseeing modern communication practices, and leading teams in implementing these plans. Volunteer experience is also considered. The role offers a comprehensive benefits package, including health insurance, retirement system participation, and family-friendly work environment.

Assistive Technology Program Advisor

Company: Department of Health and Human Services - Administration for Community Living

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the Department of Health and Human Services, Administration for Community Living, Center for Innovation and Partnership (CIP) in Washington, D.C. The position requires U.S. citizenship, a background security investigation, and completion of DHS Form I-9. Specialized experience is needed, particularly in analyzing projects for assistive technology, implementing process changes, recommending policy changes, and developing community partnerships. The application process requires detailed documentation of experience, including dates and hours worked. The position does not require a specific education, but incentives may be authorized. The agency is a drug-free workplace and offers comprehensive benefits.

Field Technician, Frederick

Company: Aeroseal

Location: Washington DC

Posted Dec 06, 2024

Aeroseal is seeking a Field Technician for their Frederick MD location. No experience or envelope or air sealing skills are required. High school diploma or GED required. Candidate must pass a background check and drug screening. Positive attitude and strong work ethic required. Valid driver's license and clean background required. Willingness to travel regionally needed. Must be able to lift at least 60 lbs. Must be authorized to work in the US.

Education Specialist

Company: Judicial Branch - Judicial Branch - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Federal Judicial Center's Education Division is seeking an Education Specialist for its Executive Education group. The role involves designing and executing educational programs for judiciary executives, focusing on leadership and management. Key requirements include a graduate degree in a relevant field or equivalent experience, substantial experience in adult learning theory, and excellent interpersonal and communication skills. The Center values collaboration, excellence, meaningful work, respect, and balance. The ideal candidate is an experienced educator with program management skills and coaching experience, preferably familiar with the federal judiciary. The starting salary is $147,509, with potential for higher based on current salary. Benefits include federal government benefits, supplemental benefits, and flexible work options.

Registered Nurse - Surgery Nurse Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The Registered Nurse Surgery Coordinator is responsible for assessing, planning, implementing, and evaluating care based on age-specific components. They focus on patient education, self-management, and customer satisfaction throughout the continuum of care. The role involves following established policies and guidelines, and collaborating with interdisciplinary team members to influence care outcomes. Requirements for this position include U.S. citizenship, passing a pre-employment physical examination, and participation in vaccination programs. Qualifications include graduation from an approved nursing program, current nursing registration, and meeting specific grade determinations based on scope, education, and dimensions of practice. Preferred experience includes a Bachelor's of Science in Nursing and 2-3 years of nursing experience. The role involves heavy lifting, straight pulling, pushing, reaching, use of fingers, walking, standing, repeated bending, and working closely with others.

Maintenance Mechanic

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol is seeking a journey-level maintenance mechanic for the Supreme Court's Operations and Maintenance Division. The role involves maintenance and repair of mechanical, plumbing, utility, HVAC, steam generating equipment, and building automation systems. Qualified candidates must have journey-level experience in at least two of the following areas: Electronics, HVAC, Plumbing, or Pipefitting. They must also be able to pass a drug test, lift items up to 50 pounds, and meet other conditions of employment. Veterans are encouraged to apply, and the agency offers a comprehensive benefits package including health insurance, retirement system, paid leave, and more.

GENERAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions. The flyer does not guarantee vacancies will be filled. Applicants must be US citizens, suitable for federal employment, and participate in direct deposit. New employees must pass E-Verify. Males born after 12-31-59 must register for Selective Service. Security clearance is required. The position is covered under DAWIA, requiring certification in the Acquisition Functional Area. Travel to CONUS and OCONUS may be required. Applicants must have at least one year of specialized experience in professional engineering, specifically in submarine or submersible systems. A degree in engineering or a combination of education and experience is required. This position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and is covered by the DoD Priority Placement Program.

Capture Manager / Opportunity Lead

Company: EDC Consulting

Location: Washington DC

Posted Dec 06, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven and determined leadership in a dynamic environment. They are looking for a Capture Manager Opportunity Lead with experience in proposal writing, teaming, collaboration, and management.

Program Analyst

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a Program Analyst position in the Bureau of Consular Affairs, Adoption Oversight Division (CA/OCS/CI/AO) in Washington DC. The role involves providing expert analysis, advice, and guidance on adoption-related programs and activities. The ideal candidate must be a U.S. citizen, obtainable to random drug testing, and eligible for a Top Secret security clearance. They must also be willing to serve on a rotational basis as an Overseas Citizen Services duty officer and may require occasional travel, including overseas. The minimum qualifications include specialized experience at the GS-12 or GS-13 level, involving applying laws or regulations to assist members of the public with adoption-related services, participating in meetings or conferences, and conducting program analysis for improvements.

Nurse Practitioner Family Medicine (Swedish Medical Group)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Dec 06, 2024

Swedish Medical Group in Seattle, Washington, is recruiting a Family Medicine Nurse Practitioner. The role involves a balanced clinical day of direct patient care and InBasket management support. Clinicians here build strong, long-term relationships with patients. The central location in downtown Seattle offers convenient access. The compensation ranges from $123,866 to $167,688 per year. Swedish Medical Group is an integrated team of over 1,300 physicians and advanced practice clinicians, providing superior integrated care. Seattle, the Pacific Northwest's largest urban center, offers a robust economy, excellent schools, and a vibrant arts and outdoor lifestyle.

INTERDISCIPLINARY ARCHAEOLOGIST/NATURAL RESOURCES SPECIALIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Dec 06, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The role involves providing professional advice on tribal relations, analyzing technical issues, and representing the agency in meetings. Specialized experience of at least one year at the GS-12 level is required. Education requirements include a degree with specific coursework in archeology and related fields, or a combination of education and experience. The position is eligible for telework and requires obtaining a security clearance. It involves occasional overnight travel and physical demands. Additional qualifications and benefits are detailed in the provided links.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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