Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

IT Specialist

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 03, 2024

The job is in the Office of Analytics, Deputy Assistant Secretary of Research and Analytics, Bureau of Global Public Affairs, Department of State. The role involves managing operations for cloud infrastructure supporting open-source information collection and analysis, leading IT infrastructure testing, and establishing relationships with GPA and Department stakeholders. Requirements include U.S. citizenship, Secret security clearance, and at least 1 year of specialized IT experience, including data warehouse operations, data mining, and cloud-based solution development.

Document Reviewer

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

A job posting for Document Reviewers is available in Northern Virginia. The role involves supporting a nationwide project, conducting detailed document analysis, and ensuring compliance with program rules. Qualifications include a minimum of three years of relevant experience, proficiency in Microsoft Office, strong analytical skills, and the ability to work in a fast-paced environment. Overtime may be required.

Network & AWS Operations Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

A cloud services company is seeking a security-focused DevOps engineer with extensive experience in automation tooling, system administration, and Linux/UNIX operating systems. The role involves researching and architecting secure solutions, designing high-performance, scalable, and fault-tolerant systems, and deploying self-service security solutions. The ideal candidate should be comfortable with multiple programming languages, configuration-as-code, and various technologies including iptables, TCP/IP, and version control tools. Strong communication skills and the ability to work independently or collaboratively are required. Experience with SaaS/PaaS solutions, virtualization, and database platforms is a plus.

HR Assistant

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

A Human Resources Assistant position is available in Washington, DC. The ideal candidate should be eager, ambitious, friendly, flexible, and a quick learner. They must have 2-5 years of relevant experience, proficiency in Microsoft Excel, and familiarity with HRIS. The role involves supporting the HR Director with daily tasks, updating Paycom and employee files, and handling all HR needs including recruiting and benefits. The candidate should also communicate effectively with internal staff across departments.

Python Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

As a Python developer, you'll join a team-oriented environment, contributing to the growth of market experience capture and analysis capabilities. Your primary responsibilities will include developing key software features, enhancing data acquisition, designing database architectures, and improving user experience. You'll also work on new products and services, and manage code repositories and deployments. Qualifications include a degree in computer science, digital advertising experience, and proficiency in Python, Django, HTML, CSS, JavaScript, and various databases.

China Legal Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Dec 03, 2024

Aalis Management Consulting is a service-disabled veteran-owned small business that provides stakeholder-focused support in various areas. The company is seeking a China Legal Analyst to support the monitoring and enforcement function of the Interagency Center on Trade Implementation Monitoring and Enforcement.

Experienced Consultant, Salesforce Revenue Cloud

Company: West Monroe

Location: Washington, DC

Posted Dec 03, 2024

West Monroe is seeking an experienced Salesforce Revenue Cloud Consultant for a role in their Technology & Experience practice. The consultant will collaborate with clients to establish project visions, analyze requirements, design Salesforce solutions, and execute implementations. Responsibilities include leading business process review sessions, designing Revenue Cloud solutions, configuring Salesforce platforms, facilitating testing, supporting training, managing project timelines, and traveling to client sites. Qualifications include 1-3 years of Revenue Cloud/CPQ Consulting experience, proficiency in Quote to Cash processes, deep understanding of Salesforce, and excellent communication skills. West Monroe offers a competitive total rewards package, including benefits and growth opportunities.

Internal Auditor

Company: Addison Group

Location: Washington, DC

Posted Dec 03, 2024

A growing company in Bellevue, WA is seeking an Internal Auditor. This role offers opportunities to learn various types of audit with a good work-life balance. Key responsibilities include planning and developing audit approaches, performing audits, reviewing controls, recommending improvements, ensuring compliance, and conducting special analyses. The ideal candidate should have CPA, CIA, or CMA certifications or be in process, hold a Bachelor's degree, and have a minimum of 1 year of audit experience, preferably from a public company or public accounting. Excellent communication skills are a must.

Residential Painter - Full Benefits & Paid Time Off

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that values community, inclusivity, and professional growth. They are seeking a detail-oriented Painter with residential experience and good communication skills. In return, Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that fosters diversity and career development.

Summer Intern, Creator Experience

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post's Creator Experience Team seeks tech-savvy interns to enhance reporting, editing, and production workflows. Skills in JavaScript/React, Java, and AWS are valued. Interns will work on real projects, collaborate with full-time engineers, and participate in exclusive events. The program offers a meaningful learning experience, but does not guarantee a full-time position. The Post values diversity and innovation across all teams.

Finance Shared Services - Accounting -Payroll Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Payroll Advisor with 6 years of experience in full-cycle payroll processing using Workday. The role involves collecting, compiling, and entering payroll data, processing U.S. payrolls, resolving discrepancies, reconciling tax filings, and ensuring compliance with regulations. The ideal candidate should have a Bachelor's degree, strong communication skills, and a positive attitude. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Watch Officer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 03, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm, is seeking a Watch Officer. The role involves supporting the IT Operations Center, monitoring network and server performance, and ensuring the security of critical business functions. The ideal candidate should be a U.S. citizen with a minimum of an Interim Secret clearance, possessing strong IT skills, ITIL concepts understanding, and excellent communication skills. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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