Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Summer Intern, Site Engineering

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking curious and creative interns to work with their engineering department, offering a paid hourly position for 35-40 hours per week. Interns will work on real production features, collaborating with full-time engineers and participating in exclusive events. The internship is based in the D.C. office and is open to students enrolled in a degree-seeking program, regardless of background or experience. The Post values diversity and innovation, aiming to provide high-quality, trustworthy news while fostering a multi-generational workforce.

Standards Editor

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking an experienced editor to join its Standards desk, responsible for maintaining accuracy, consistency, and fairness in journalism. The role involves overseeing corrections, advising on complex stories, enforcing reporting standards, and working closely with the legal team. The ideal candidate will have at least 10 years of journalism experience, strong news judgment, and meticulous fact-checking skills. They should also possess excellent interpersonal skills and a cool head under pressure. The position offers comprehensive benefits and is based in the Washington, D.C. newsroom.

Salesforce Enterprise Architect (TS/SCI + Full Scope Polygraph)

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as an Enterprise Architect specializing in implementing Salesforce within a highly secure client engagement. The role involves designing and overseeing the delivery of complex, scalable, and secure Salesforce solutions that align with the client's business objectives and stringent security requirements. The architect must have extensive experience in Salesforce architecture and implementation, with expertise in Sales Cloud, Service Cloud, Experience Cloud, and integrations. They should be proficient in Salesforce technologies, integration frameworks, APIs, and middleware. The role requires strong leadership, stakeholder communication, and problem-solving skills, as well as experience managing secure large-scale implementations. The candidate should demonstrate a commitment to innovation, scalability, and compliance.

Account Executive-Traffic Manager

Company: BLN24

Location: Washington DC

Posted Dec 03, 2024

BLN24 is a rapidly growing digital creative agency that supports the US Federal Government. They offer a flexible corporate environment, competitive benefits, and opportunities for professional and personal growth. The company values diversity and inclusion, and is an equal opportunity employer.

Barista - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $21.55, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Assistant General Manager, Washington DC

Company: Equinox

Location: Washington, DC

Posted Dec 03, 2024

Equinox Group is a thriving collective of lifestyle brands, including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and strive to unleash the untapped potential in everyone. The Assistant General Manager role involves ensuring smooth operations, managing staff, and driving revenue. Candidates should have 3-6 years of management experience in a customer service business, preferably in retail or hospitality, and a 4-year college degree.

Operational Risk Communications, Training and Process Architect (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a candidate for a Hybrid role in Washington, DC, Reston, VA, or Plano, TX. The Operational Risk Communications, Training and Process Architect will develop and maintain detailed process maps, create user-friendly job aids, design training programs, and contribute to business process models. The ideal candidate will have 2 years of experience in process improvement, training, and/or documentation roles within a Risk Management organization, preferably in the Financial Services industry. They should also have 1 year of Business Processing Modeling Notation (BPMN) experience and proficiency in enterprise process modeling tools. Strong analytical, communication, and organizational skills are required. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Navy Qualified Validator (NQV) Level II

Company: H2 Performance Consulting Corporation

Location: Washington DC

Posted Dec 03, 2024

H2 Performance Consulting is seeking a Navy Qualified Validator with experience in Navy Cloud authorizations and cybersecurity Assessment and Authorization. The job requires a Secret Clearance and a Bachelor's Degree or relevant experience.

Federal Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Dec 03, 2024

The text describes a role as a Technology Partner Specialist at IBM, focusing on working with Federal System Integrators (FSIs) to provide solutions to their technology challenges. The role involves utilizing deep technology expertise, collaborating with FSIs, and driving sales to address clients' internal transformation challenges. The candidate should have federal market and FSI experience, technical expertise in cloud, data, AI, and automation technologies, and a proven track record of successful sales.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The job involves engaging clients in the lobby, educating them on self-service resources like mobile banking and online banking, and assisting with transactions. Key responsibilities include accurately processing cash transactions, building relationships with clients, and connecting them to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual in English and Spanish is preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Sales & Marketing Associate - Summer 2025 Start

Company: Bozzuto

Location: Washington, DC

Posted Dec 03, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate who is customer-focused, communicative, and passionate about social media. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and working weekends. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups. The company is committed to the professional growth and well-being of its team members.

Senior Technical Program Manager – Productivity Engineering (M365, Exchange, SharePoint) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking an experienced Senior Technical Program Manager to drive strategic programs and positively impact associates' experience. The ideal candidate has broad and deep project management experience and will work with key stakeholders to define and implement governance policies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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