Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Product Partnerships, MBA Intern - Summer 2025

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a highly motivated MBA intern for its Product Partnerships team in Risk & Identity Solutions. The role offers opportunities to work on strategic initiatives, collaborate with various departments, and enhance product offerings in the fraud and risk space. Key responsibilities include conducting market research, analyzing data, developing partnership strategies, and supporting cross-functional teams. Visa values its employees, offering growth opportunities, a competitive salary, and comprehensive benefits. Basic qualifications include pursuing an MBA, strong communication and analytical skills, and the ability to work independently and collaboratively.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Sr. Quality Assurance Engineer II

Company: Fluence

Location: Washington DC

Posted Dec 03, 2024

Fluence is a global market leader in intelligent energy storage and optimization software. They are committed to transforming the way we power our world and provide a sustainable future. The company values diversity, creativity, and adaptability, and offers a range of benefits to its employees.

Senior UX/UI Designer

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking a Senior UX/UI Designer to create and maintain a system of reusable components for a seamless user experience. The ideal candidate will have experience in component-driven design systems and be comfortable collaborating with engineers and product management.

Multifamily Credit Underwriting and Operations - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Advisor with 6 years of related experience in Multifamily and GSE loan structuring. The role involves 50% governance activities, such as maintaining procedures, building oversight frameworks, managing internal audits, and collaborating with stakeholders. The other 50% is focused on transaction review, advising on risks and costs, and analyzing lending decisions. The ideal candidate will have experience in financial and trend analysis, credit risk assessment, and strong communication skills. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Identity and Access Management (IAM) - Senior Product Portfolio Lead (Manager)

Company: Bank of America

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Senior Product Portfolio Lead for Identity and Access Management (IAM). The role involves leading the IAM Product team, driving product strategy, and implementing cloud-native Identity and Entitlement controls. The ideal candidate should have 7+ years of experience in IAM, Product Management, or a related field, with a strong understanding of IAM concepts and technologies. They should excel in strategic planning, execution, and have exceptional interpersonal skills. The position offers a competitive salary range of USD 115,800.00 - 215,000.00 per year, along with benefits and opportunities for career growth.

Senior Counsel, Employment Law

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking an experienced employment lawyer to join its inhouse Legal team. The role will partner closely with human resources finance and other business teams while forming part of a collaborative legal department that is valued for its practical advice.

Summer Intern, Android Apps

Company: The Washington Post

Location: Washington, DC

Posted Dec 03, 2024

The Washington Post is seeking curious and creative interns for its Android application team, written in Kotlin. Interns will work on real production features, receive a paid hourly wage, and be part of exclusive events. The internship is based in D.C., with no housing provided. It's not a guarantee of a full-time job, but past interns have been hired. The Post values diversity and innovation.

Engineer II Database Platform

Company: GEICO

Location: Washington DC

Posted Dec 03, 2024

GEICO is seeking an Engineer II to build high-performance platforms and applications, with a focus on innovation, continuous improvement, and psychological safety.

Culinary Director - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Culinary Director at Georgetown University (GU) Dining is a strategic leadership role responsible for driving the culinary reputation of GU Dining. The position involves overseeing food quality, cost, and innovation, ensuring compliance with health and wellness standards, and sustainability. The Director will lead a team of chefs and sous chefs, fostering a culture of innovation and excellence. They will also engage with students, advocates, and the local community, supporting initiatives like the GU Food Pantry. The role requires a Bachelor's degree or Associate's degree with relevant experience, and offers a salary range of $90,000 to $120,000.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 03, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for candidates with skills in Python, SQL, Excel, and Tableau.

Director, Program Management (R3036)

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Director of Program Management to lead the development and delivery of transformative Artificial Intelligence AI for Shield AIs segment of products. The role involves program leadership, strategic shaping, team development, growth strategy, international markets, and project management. The ideal candidate should have a strong technical understanding, excellent communication skills, and experience in technical program management or managing product development lifecycles.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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