Excellent Customer Service Jobs in worldwide

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Data Analytics Manager

Company: CloudLinux

Location: Worldwide

Posted Apr 27, 2024

CloudLinux is a leading global company specializing in highvolume lowcost Linux infrastructure and security products We prioritize our employees and fully embrace remote working ensuring a supportive and collaborative work environment At CloudLinux we pride ourselves on making a meaningful impact in the Linux and hosting industry We are looking for a Data Analytics Manager to play a pivotal role in building and leading our new analytics department You will report directly to the CEO The ideal candidate will have substantial experience in data analysis and running an analytics team You will be tasked with forming and managing a small initial team with the goal of expanding this team as our company grows This role is not just important its crucial for generating datadriven insights that will shape our strategies across product development marketing customer engagement and finance What Youll Do <ul style=> <li style=>Establish and lead the data analytics team<li> <li style=>Develop strategic data handling and analysis capabilities to support business decisions<li> <li style=>Hire and train initial team members<li> <li style=>Collaborate with various internal teams to define data requirements and deliver appropriate analytical support<li> <li style=>Present data findings in a way understandable to decisionmakers in the company<li> <li style=>Manage projects from conception to completion ensuring they align with business goals<li> <li style=>Foster a culture of continuous improvement and innovation within the team<li> <ul> Requirements <ul style=> <li style=>Proven experience in data analytics and team leadership<li> <li style=>Experience with Linux and opensource tools<li> <li style=>Knowledge of SQL pandas Experience with clickhouse is a plus<li> <li style=>Demonstrated ability to build teams from the ground up and lead successful projects<li> <li style=>Excellent presentation problemsolving analytical and organizational skills<li> <li style=>Exceptional interpersonal and communication skills<li> <ul> Benefits Whats in it for you <ul style=> <li style=>A focus on professional development<li> <li style=>Interesting and challenging projects<li> <li style=>Flexible working hours<li> <li style=>Paid one month vacation per year and unlimited sick leave<li> <li style=>Medical insurance reimbursement<li> <li style=>Coworking and gymsports reimbursement<li> <li style=>The opportunity to receive a reward for the most innovative idea that the company can patent<li> <ul> By applying for this position you agree with <a class=external href=httpscloudlinuxcomprivacypolicy rel=nofollow>Cloudlinux Privacy Policy<a> and give us your consent to maintain and process your personal data with this respect Please read our Privacy Policy for more information <div class=h2>About the company<div> CloudLinux is on a mission to make Linux secure stable and profitable We have spent more than 500 combined years working on Linux and are changing how hosting companies and data centers use this technology we love by bringing it to millions of their customers With more than 500000 product installations and 4000 customers including Liquid Web 1amp1 and Dell CloudLinux combines indepth technical knowledge of hosting kernel development and open source with unique client care expertise CloudLinux team members are not tied to a physical office location and everyone works remotely fulltime We provide flexible working hours and an open management style to avoid unnecessary bureaucracy and excessive control while getting the best from our employees This system allows each of us to fully realize our ideas and ambitions while comfortably combining work with our usual lifestyles <img src=httpsremotivecomjobtrack1908880blankgifsource=publicapi alt=>

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DuckDuckGo privacy solution online privacy simple accessible private search engine billion searches

Staff Site Reliability Engineer

Company: DuckDuckGo

Location: Worldwide

Posted Apr 26, 2024

Hi were DuckDuckGo the Internet privacy company for everyone who wants to take back their privacy now For over a decade weve been building our allinone product developing new privacy technology and working with policymakers to make online privacy simple and accessible for all Our browsers and extensions have been downloaded over 250 million times with our builtin private search engine which has seen over 100 billion searches and is the 2nd largest search engine on mobile in the United States and 17 other countries including the United Kingdom Canada Australia Germany Poland and Spain Our private search engine is also 3rd in market share in the US and over 20 major markets Oh and weve been profitable since 2014 with annual revenue exceeding $100 million The DuckDuckGo browsers uniquely comprehensive privacy protections are used by tens of millions of people to protect their everyday online activities on <a href=httpsspreadprivacycomintroducingduckduckgoformac rel=nofollow>Mac<a> <a href=httpsspreadprivacycomwindowsbrowseropenbeta rel=nofollow>Windows<a> <a href=httpsspreadprivacycomduckduckgoprivacybrowserios14 rel=nofollow>iOS<a> and <a href=httpsspreadprivacycomduckduckgo2021review rel=nofollow>Android<a> from searching to browsing emailing and more We also offer <a href=httpsspreadprivacycommeetprivacypro rel=nofollow>Privacy Pro<a> a threeinone subscription service that includes a VPN Personal Information Removal and Identity Theft Restoration Were looking for a Staff Site Reliability Engineer to help shape our allinone privacy solution and join our mission to show the world that protecting your privacy online can be simple The Opportunity In this highly technical role youll act as a handson leader and engineering partner for one of our key strategic objectives search or similar pragmatically navigating crossfunctional interests to help us execute our vision with urgency Youll focus on handson technical work diving deep into our stack to understand and optimize complex systems and user interactions participate in SRE oncall rotation triaging production issues and defining appropriate remediation and help shape the future technical direction of our stack all while keeping privacy at the forefront as you improve reliability and performance Youll also advise engineers on the SRE team and beyond nurturing their growth and collaborating closely with other developers throughout the endtoend development cycle across technical design implementation QA review and release What You Will Bring to DuckDuckGo <ul style=> <li style=>10+ years of experience in SRE focused roles responsible for supporting scaling and ensuring reliability of largescale endtoend infrastructures<li> <li style=>2+ years of experience in roles of comparable seniority Staff Principal Director etc with a proven track record of proposing and executing strategic infrastructure work<li> <li style=>Ability to root cause sources of instability of hightraffic distributed systems<li> <li style=>Skilled at managing complex solutions and delivering in pragmatic ways<li> <li style=>Deep experience working with Linux and web technologies<li> <li style=>Experience participating in a 24x7 oncall rotation for largescale deployment<li> <li style=>Advanced programming experience and comfort with working in multiple languages as required please note we mainly use Perl and Go<li> <li style=>High degree of pragmatism you pick tools needed to get things done<li> <li style=>Ability to provide technical advisory for other engineers to help them grow and deliver high quality work faster<li> <ul> How We Will Support You Our core values build trust question assumptions and validate direction underpin how we work daytoday and the support we give our team members We strive to empower our team members to be selfdirected and selfmotivated in their work <ul style=> <li style=>Remote First Always Weve always been a fully distributed company with team members all over the world We trust you to get your work done wherever and whenever<li> <li style=>Commitment to Personal Growth Every team member has an annual budget of $1250 USD to invest in their professional development For team members in designated leadership roles we offer reimbursement for leadership coaching services The reimbursement amount varies by professional level Every team member also has a dedicated Career Advisor who serves as a guide to help you develop your strengths identify your motivations and understand your opportunities for growth<li> <li style=>Leadership We have many different types of leaders and possible combinations of leadership roles so you can grow your career in a way that aligns best with your personal goals You can seek additional leadership roles by being directly responsible for projects taking ownership of areas of the company developing and maintaining internal processes or pursuing advisory roles<li> <li style=>WorkLife Balance Team members have the freedom and flexibility to organize their own work schedules We want you to thrive both in and out of the office We trust you to use good judgment and take the time off that you need to bring your best self to work<li> <ul> We also offer paid parental leave a coworking stipend office setup reimbursement and a wellness stipend More support resources can be found in our <a href=httpsduckduckgocomassetshiringteamsupportguidepdf rel=nofollow>Team Member Support Guide<a> which explains how we make your wellbeing a priority For more information on how we collaborate worldwide from leadership in our relatively flat organization to starttofinish ownership check out <a href=httpsduckduckgocomassetshiringhowweworkpdf rel=nofollow>DuckDuckGo Culture How We Work<a> Compensation Annual compensation $220000 USD and stock options Compensation is the same within a professional level regardless of geographic location or functional area and the compensation for each professional level is transparent across the organization Hiring Process Hiring works best when its a twoway street Learn how we help you get to know DuckDuckGo and envision your future role here Find out more about <a href=httpsduckduckgocomassetshiringhowwehirepdf rel=nofollow>how we hire<a> Diversity Equity and Inclusion DuckDuckGo provides equal work opportunities to all team members and applicants and it prohibits discrimination and harassment of any type on the basis of race color ethnicity caste religion age sex including pregnancy national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by our policies or federal state or local laws We want to ensure that our hiring process is accessible If you need reasonable accommodation for any part of the application process because of a medical condition or disability please send an email to <a href=mailtocareersduckduckgocom rel=nofollow>careersduckduckgocom<a> to let us know the nature of your request If you think you might thrive in this environment we would love to hear from you Please note that <ul style=> <li style=>Sometimes we meet up Expect to travel at least two times a year once for our allhands meetup and again for a team retreat each around 45 days While extenuating circumstances may impact attendance everyone is strongly encouraged to attend<li> <li style=>While we offer a flexible work arrangement with no core hours expect an average fulltime commitment of 40 hours per week<li> <li style=>A successful candidate will be subject to a background check and must receive satisfactory results of the same as a condition of joining the team<li> <li style=>By applying for this role you confirm that all information submitted is accurate and complete You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer revocation of any existing offer or other adverse action up to and including termination after the start of your commencement of work<li> <ul> HN US CN UK AU PL Please see above <img src=httpsremotivecomjobtrack1908639blankgifsource=publicapi alt=>

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Director Technical Quality Assurance (Mainframe)

Company: Sagent

Location: Worldwide

Posted Apr 23, 2024

<div class=contentintro>Why youll LOVE Sagent You could work anywhere We know you are talented and looking for something inspiring and impactful A place where you will make a difference and have a great time doing it By choosing Sagent you can be part of our mission to make loans and homeownership simpler and safer for all consumers Sagent powers servicers and consumers You power Sagent <div><div id=isPasted> <div> About the Opportunity <div> <div> We are a leading SaaSbased financial technology firm specializing in mortgage servicing solutions We are currently seeking an accomplished professional to join our Technology Department as a Director Technical Quality Assurance As a Director Technical Quality Assurance you will play a crucial role in managing and leading the Technical Quality Assurance team to ensure the delivery of highquality products and services onshoreoffshore <div> <div> Your daytoday at Sagent <div> <div> Operational Management <div> <div> <ul style=> <li style=> Achieve organizational goals through effective management and leadership of the Technical Quality Assurance team <li> <li style=> Conduct performance appraisals pay reviews and provide training and development opportunities for team members <li> <ul> <div> <div> Quality Assurance Strategy <div> <div> <ul style=> <li style=> Devise implement and maintain quality standards to meet organizational and product requirements <li> <li style=> Oversee the development of quality assurance processes and standards for the organization <li> <ul> <div> <div> Service Delivery Oversight <div> <div> <ul style=> <li style=> Ensure accurate implementation and maintenance of reliability and quality standards before service delivery <li> <li style=> Identify and provide direction to address defects or malfunctions in systems or software applications <li> <ul> <div> <div> CostEffective Solutions <div> <div> <ul style=> <li style=> Provide and implement cost and timeeffective solutions to enhance the quality assurance processes <li> <li style=> Drive continuous improvement initiatives to optimize the efficiency of quality assurance operations <li> <ul> <div> <div> Metrics and Reporting <div> <div> <ul style=> <li style=> Establish and report metrics related to quality issues and standards <li> <ul> <div> <div> <div> <div> <ul style=> <li style=> Provide regular updates to senior management on the status of quality assurance initiatives <li> <ul> <div> <div> Resource Management <div> <div> <ul style=> <li style=> Demonstrate knowledge of methods and processes to determine and provide resources needed to achieve business results <li> <li style=> Identify plan and mobilize resources required to fulfill operational objectives and plans <li> <ul> <div> <div> We would love to hear from you if you have <div> <div> <ul style=> <li style=> Completion of a fouryear college degree in a relevant discipline +8 years of experience in a related field or advanced degree masters or higher in an applicable and relevant field +5 years of related experience or experience will be considered in lieu of degree <li> <li style=> 7+ years of Mainframe QA Development Experience ex IBM Z Mainframe <li> <li style=> 10+ years of Mortgage Servicing Industry Experience <li> <li style=> 3+ years of Client Relationship Management <li> <li style=> Experience working with Large OnshoreOffshore teams <li> <li style=>Strong communication skills <li> <li style=> Proven experience in managing and leading technical quality assurance teams <li> <li style=> Indepth knowledge of quality assurance processes standards and methodologies <li> <li style=> Strong strategic and operational management skills <li> <li style=>Excellent problemsolving and decisionmaking abilities<li> <ul> LIRemote LIMP1 <div> <div> <div class=contentconclusion> Perks As a Sagent Associate you will be eligible to participate in our benefit programs beginning on Day 1 We offer a comprehensive package including RemoteHybrid workplace options Health Benefits Unlimited Flexible Time Off Family Planning Services Tuition Reimbursement Paid Family Leave 401k Matching Pet Insurance LinkedIn Learning Virtual Social Experiences Career Pathing Focus Time Fridays and much much more Why Sagent Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing Our platform lets customers manage their homeowing lives from anywhere while giving servicers lower costs scale compliance and higher servicing values through full market cycles Sagent is a joint venture that combines Fiserv Incs decades of marketleading fintech expertise with Warburg Pincus skill in growing technology companies We hire innovators and doers to disrupt the last and most complex frontier of lending and housing Were growing fast and need you to help shape our future Sagent is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status <div><img src=httpsremotivecomjobtrack1907855blankgifsource=publicapi alt=>

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Support Engineer

Company: KoboToolbox

Location: Worldwide

Posted Apr 24, 2024

Location Remote Availability 3540 hours per week Working hours NonUS East business hours Reporting to DevOps Lead <a href=httpwwwkobotoolboxorg rel=nofollow>KoboToolbox<a> has an immediate opening for a highly skilled and motivated Support Engineer to fill a fulltime position of approximately 3540 hours per week ideally for a commitment of at least 1 year As a member of our team you will contribute directly to developing code and infrastructure used by over 14000 nonprofit organizations around the world who collect more than 20 million surveys a month to create datadriven change You will play a crucial role in managing our AWS and Azure infrastructure ensuring optimal performance reliability and security of our systems The ideal candidate will develop a comprehensive understanding of our codebase and how it runs enabling them to proactively respond to complex issues and prevent future ones If youre passionate about leveraging technology to make a positive impact we want to hear from you Important To support the global distribution of our users we are looking for a candidate whose work hours align with either Central European Eastern European or New Zealand Australian Eastern time zones To facilitate realtime team collaboration when required some overlap with US Eastern Time will also be needed Responsibilities <ul style=> <li style=>Manage AWS infrastructure using tools such as TerraformOpenTofu to provision configure and maintain cloud resources efficiently<li> <li style=>Respond promptly to outages and incidents implementing effective solutions to minimize downtime and ensure service continuity<li> <li style=>Engage in oncall hours with 1 hour response time at additional compensation<li> <li style=>Monitor site analytics including performance usage and error metrics to identify areas for optimization and enhance user experience<li> <li style=>Collaborate with development teams on coding projects automating test suites using Cypress streamlining deployment processes and improving release management<li> <li style=>Perform manual testing and assist in the development and maintenance of automated endtoend testing frameworks<li> <li style=>Review AWS budgets and implement costsaving strategies such as AWS savings plans<li> <li style=>Contribute to the creation and maintenance of comprehensive documentation including user guides and technical specifications<li> <li style=>Mentor staff learning to interact with systems<li> <ul> Requirements Required Qualifications <ul style=> <li style=>Proven experience managing infrastructure in a production environment<li> <li style=>Experience with managing AWS Docker and Kubernetes<li> <li style=>Solid programming skills with proficiency in scripting languages eg Python Bash<li> <li style=>Proficiency with Infrastructure as Code tools particularly Terraform<li> <li style=>Strong understanding of CICD principles and experience implementing automation pipelines<li> <li style=>Passion for supporting datadriven social impact through open source technology<li> <li style=>Experience working with customer support teams to provide technical insight<li> <li style=>Familiarity with site analytics tools for performance monitoring and error tracking<li> <li style=>Excellent problemsolving skills and ability to troubleshoot complex technical issues<li> <li style=>Ability to break apart high level goals into specific tasks<li> <li style=>Strong communication and collaboration skills particularly the ability to work effectively in a small growing team<li> <li style=>Proficiency with spoken and written English<li> <ul> Preferred Qualifications <ul style=> <li style=>Knowledge of database administration and optimization techniques<li> <li style=>Experience with Django React Postgres Redis and Mongo<li> <li style=>Experience working in a nonprofit or missiondriven organization<li> <li style=>Understanding of security best practices for cloud environments<li> <ul> Benefits <ul style=> <li style=>Genuine Impact Contribute directly to projects that impact millions of people around the world globally working alongside the largest international humanitarian organizations as well as thousands of national and small community based partners in 200 countries<li> <li style=>Meaningful Work Environment Join a team that believes work should be meaningful as well as fun tackling global challenges through innovative data collection and management tools with a proven impact for lasting change<li> <li style=>Diverse Team Be part of an amazing progressive and globally diverse team that values diversity equity and inclusion across all spectrums<li> <li style=>Flexible Work Culture Enjoy mutual flexibility the option for a 4day workweek and supported by a culture that prioritizes worklife balance<li> <li style=>Professional Development Benefit from generous professional development options<li> <ul> <img src=httpsremotivecomjobtrack1909404blankgifsource=publicapi alt=>

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senior android developer android application development android developer role

Senior Android Developer

Company: Quadcode

Location: Worldwide

Posted Apr 27, 2024

About team We are Quadcode a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele Our flagship product an internal trading platform is offered as a SoftwareasaService SaaS solution to other brokers We are in search of a talented Senior Android Developer to join our Android Team The team focuses on the development and support of Android applications for the trading platform that serves as the foundation for both internal and external brand applications We develop and maintain the core platform which supports the modular integration of both internal and external branded features Our team collaborates to create userfriendly efficient and secure apps ensuring a seamless trading experience for our diverse range of clients We prioritize innovation technical expertise and strong communication as we continuously strive to improve and expand our Android application offerings within the financial trading ecosystem Tech stack Kotlin Java RxJava Android SDK Jetpack compose Architecture Components Our team includes 1 Android Developer 2 AQA Engineers QA Engineer and a Team Leader You will work closely with Android Developers from other teams product owners UXUI designers and backend teams to ensure effective implementation of application functionalities Also you will engage in daily meetings 1115 UTC+3 sprint planning every 2 weeks retrospective meetings and quarterly planning Communication will be facilitated via Target Process for task tracking and Slack for realtime messaging Code repository GitLab for collaborative development Code reviews will be conducted using GitLab with merge requests Architecture sync meetings are held once every two weeks to discuss and align on architectural approaches review the current state of the projects architecture and plan necessary adjustments Main responsibility Developing new features for the Android app as requested by business stakeholders Adopting and advocating for the most effective architectural practices to ensure the apps scalability testability and maintainability Participating in writing unit and UI tests as required to ensure the stability and usability of the app First 3 tasks in the role 1 Familiarization with the Project Environment Acquire a comprehensive understanding of the existing Android application architecture codebase and development workflows Review documentation explore the codebase set up the development environment and attend orientation sessions with team members 2 Integration into the Current Development Cycle Begin active participation in the current development cycle Take ownership of a smalltomedium complexity feature or bug fix as assigned by the team lead Participate in iteration planning daily team sync and other meetings 3 Contribute to Testing and Quality Assurance Engage in the projects testing and quality assurance processes Write unit and UI tests for the feature developed in Step 2 Review existing tests for potential improvements or necessary updates due to recent code changes Other tasks <ul style=><li style=>Feature development Implement new features for Android applications according to project requirements and design specifications Writing clean and efficient code in Kotlin and Java designing userfriendly interfaces integrating apps with backend APIs <li><li style=>Code maintenance and optimization Maintain refactor and optimize the existing codebase to enhance application stability scalability and maintainability Bugfixing optimizing app performance testing and debugging applications <li><li style=>Problemsolving and Innovation Identify technical challenges and propose solutions to address them leveraging industry best practices and emerging technologies Contribute to the evolution of development processes tools and methodologies to improve team efficiency and productivity<li><ul> Requirements <ul style=><li style=>At least 4+ years of Android development experience<li><li style=>Strong understanding of Android SDK development tools and frameworks<li><li style=>Experience in developing and deploying Android applications on the Google Play Store<li><li style=>Familiarity with RESTful APIs and integration of backend services<li><li style=>Solid understanding of mobile UIUX principles and experience in implementing responsive user interfaces<li><li style=>Knowledge of version control systems such as Git<li><li style=>Strong problemsolving and debugging skills<li><li style=>Good communication and teamwork abilities<li><li style=>Competent written and verbal communication skills fluent Russian English B2 ability to read technical documentation communicate with foreign teammates<li><ul> We offer <ul style=><li style=>Fulltime remote work as a Service Provider in the following countries Bulgaria Georgia Belarus Hungary Romania Latvia Lithuania Moldova Azerbaijan Armenia Kyrgyzstan Uzbekistan Greece Croatia Montenegro Serbia Kazakhstan Slovenia Russia Cyprus or Estonia a valid residence permit is required<li><li style=>Competitive remuneration<li><li style=>Professional courses<li><li style=>Friendly enjoyable and positive environment<li><ul> Currently over 700 employees and service providers are stationed across our seven global offices located in the UK Gibraltar the UAE the Bahamas Australia and the headquarters in Cyprus By broadening its international presence Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers market research analysts and PR marketing specialists among others Note All applications will be treated with strict confidence We thank all applicants for their interest however only those candidates selected for interviews will be contacted By submitting your application you confirm acknowledge and accept that your personal data is collected processed and maintained in accordance with <a href=httpsjobsquadcodecomprivacypolicy rel=nofollow>httpsjobsquadcodecomprivacypolicy<a> LIJM1 LIRemote<img src=httpsremotivecomjobtrack1908696blankgifsource=publicapi alt=>

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Principal Product Marketing Manager

Company: MURAL

Location: Worldwide

Posted Apr 22, 2024

<div class=contentintro><div class=h2><img alt= height=120 src=22httpsiimgurcomCoZ3lG4png22 width=700><div> Mural the leading visual work platform for the enterprise makes teamwork feel like less work Our intuitive visual workspace enables teams to easily work together and collaborate better using proven designthinking techniques Built for enterprise teams Mural meets the most stringent of IT and regulatory requirements Industry leaders including IBM ‌Microsoft SAP and Abercrombie amp Fitch choose Mural to help their teams accelerate innovation and problem solving at scale Whether your team is fully remote distributed in the office or still figuring it out Mural brings teams across the enterprise together to do the work that matters most<div><div class=h3>ABOUT THE TEAM<div> Teams dont need a better place to work They need a better way to work For forwardthinking companies the Mural whiteboard system is that way When you make it a mural instead of a meeting youll level up your teams collaboration skills with an intuitive space built for teams to do their best work together As the only complete system that offers both a place to collaborate and the guidance to hone your teams collaboration skills Mural is a frictionless way for teams to learn by doing Our builtin methods are designed to teach and strengthen habits so teams collaborate confidently and boost results Mural is trusted by 95 of the Fortune 100 including innovative teams at IBM Intuit Microsoft GitLab Steelcase Thoughtworks and Atlassian With Mural youll see faster progress better ideas happier teams and more consistently excellent results The Product Marketing and Lifecycle Marketing team is focused in close partnership with Product on setting up our products and features for success by bringing our customer voice marketing through effective positioning and messaging to drive adoption creating compelling narratives that resonate with our audiences and generating virality within an organization <div class=h3>YOUR MISSION<div> As a Principal Product Marketing Manager you will drive the product marketing efforts with responsibility for product positioning and messaging research launch strategy product expertise and thought leadership for our Mural products across Enterprise ensuring we are set up for success as a leader in the segment The right candidate brings demonstrated experience in gotomarket planning and execution with exceptional project management and organizational skills attention to detail and the ability to work on tight deadlines while sometimes dealing with ambiguity Not only bringing executional prowess but also blending a strategic lens and proactively problem solving for both the segment and the wider product marketing organization <div class=h3>WHAT YOULL DO<div> <ul style=> <li style=>Polished communication skills that include speaking writing presenting and negotiating across both business and creative audiences<li> <li style=>Drive GoToMarket strategy for new products and releases including but not limited to naming pricing and channel distribution<li> <li style=>Develop compelling positioning messaging and primary whybuys for Mural that differentiates us in the market and resonates compared to our competitors<li> <ul> <div class=h3>WHAT YOULL BRING<div> <ul style=> <li style=>8+ years of professional marketing experience with ideally 5+ year as a Product Marketing Manager ideally in SaaSEnterprise software marketing<li> <li style=>Proven ability to collaborate effectively with crossfunctional teams and influence stakeholders at all levels<li> <li style=>Experience building executing and scaling crossfunctional marketing programs<li> <li style=>You will need to be able to prioritize effectively in a fastmoving environment and communicate clearly and persuasively<li> <li style=>Experience owning and driving largescale crossfunctional programs<li> <li style=>Strong strategic thinking and analytical skills with the ability to translate market insights into actionable marketing strategies<li> <li style=>Conduct competitive industry research and any relevant user studies to drive decisionmaking<li> <li style=>Develop and launch pricing and packaging changes across the segment<li> <li style=>Lead the development of enablement material to ensure that stakeholders such as customer support and sales are supported to engage in conversations with enterprise customers<li> <li style=>Partner cross functionally to drive innovative marketing programs that are demonstrably impactful to the business drive sales value props and develop the visual collaboration space<li> <li style=>Work with product managers to determine customer need relevant features and roadmap<li> <li style=>This person is able to drive focus and excellence within the programs they own with their colleagues in marketing and product management and with colleagues across the organization including Sales Customer Success RampD and Operations<li> <ul> For roles based in New York City California Colorado and Washington the base salary for this role ranges from $155700 $194600 + equity + benefits Compensation offered will be determined by factors such as location level jobrelated knowledge skills and experience Certain roles may be eligible for variable compensation<div class=contentconclusion><div class=h3>Equal Opportunity <div> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation<div><img src=httpsremotivecomjobtrack1907789blankgifsource=publicapi alt=>

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Prenatal Account Manager, Boston North

Company: BillionToOne

Location: Worldwide

Posted Apr 21, 2024

Do you want to join one of the fastestgrowing molecular diagnostics companies to help transform prenatal and oncology diagnostics that can affect millions of patient lives BillionToOne ranked at the top 5 of Y Combinator companies with $300M+ in funding from prominent VC firms has developed a DNA molecular counter that increases cfDNA diagnostic resolution by over 1000 fold BillionToOnes first product UNITY™ is the first and only noninvasive prenatal test that can directly screen an unborn baby and assess its risk for common and severe recessive gene disorders and chromosomal abnormalities as well as fetal sex and fetal antigens from a single tube of blood from the pregnant mother without paternal testing In 2023 BillionToOne launched two liquid biopsy products that will markedly improve oncology treatment and care With Northstar Select™ clinicians will be able to select cancer therapies that will be most effective to each patient based on their individual genetic makeup Northstar Response™ will enable clinicians to monitor a patients early response to these cancer therapies by measuring minute changes in their ctDNA which can reduce ineffective treatments and unwanted toxicity lower costs and substantially improve clinical outcomes The Prenatal Account Manager Boston North is an outstanding prenatal sales executive with experience in diagnosticgenetic testing product sales who will bring the first and only singlegene NIPT supported carrier and aneuploidy screen to OBGYN clinics amp MFMs throughout the Boston North territory You will deliver clinical information to both external accounts throughout the Boston North territory and internal teams You will have significant influence over how the test is communicated to physicians and patients and how it should evolve to better serve market needs This is a remote position and reports to the Regional Manager Prenatal New England Responsibilities <ul style=> <li style=>Increasing revenue and driving market development through direct sales to individual OBGYNs MFMs and Genetic Counselors<li> <li style=>Creating and implementing a strategic business plan to grow revenue quickly in your geography<li> <li style=>Sales efforts include effective prospecting and cultivating new business and maintaining key relationships<li> <ul> Requirements <ul style=> <li style=>Minimum three 3 years of Womens Health sales experience at a genetics or diagnostics company covering Boston North if lacking direct genetics or diagnostics industry experience must have medical device or pharma experience directly calling upon OBGYNs MFMs etc with existing book of convertible client relationships<li> <li style=>Demonstrated successful sales track record eg multiple award winning President Club or equivalent required solid negotiation skills understanding of buyerdecision maker types exhibit effective selling listening presentation skills and ability to assess and respond to customer needs<li> <li style=>Excellent organizational and communication skills written and verbal with demonstrated ability to effectively present to both internal and external customers<li> <li style=>Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required<li> <li style=>Exceptionally bright flexible selfmotivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically<li> <li style=>Must act with a sense of urgency with a focus on closing business<li> <li style=>Ability to assess the needs of medical professionals and staff members with a focus on consultative sales coordination of logistics and problem solving<li> <li style=>Strong desire to work in a startup environment and must work independently with an internal drive to be successful<li> <ul> NicetoHaves <ul style=> <li style=>Experience in a startup environment<li> <li style=>Clinical laboratory experience<li> <ul> Benefits And Perks <ul class=ul1 style=> <li class=li1 style=>Working with a team of rockstars who bring out the best in everyone<li> <li class=li1 style=>Open transparent culture that includes weekly Town Hall meetings<li> <li class=li1 style=>The ability to indirectly or directly change the lives of hundreds of thousand patients<li> <li class=li1 style=>Multiple medical benefit options employee premiums paid 100 of select plans dependents covered at 80<li> <li class=li1 style=>Extremely generous Family Bonding Leave for new parents 16 weeks paid at 100<li> <li class=li1 style=>Retirement savings program including a 4 Company match<li> <li class=li1 style=>Free daily onsite lunches provided from top eateries<li> <li class=li1 style=>Latest and greatest hardware laptop lab equipment facilities<li> <li class=li1 style=>A variety of perks on campus state of the art gym restaurant<li> <li class=li1 style=>Free onsite EV charging compatible with all EVs including Tesla<li> <ul> At BillionToOne we are proud to offer a combination of a 1 base pay 2 generous equity options offering on top of 3 industry leading company benefits free healthcare options 401k match very generous fully paid parental leave etc This position offers a starting package of a base of $115000 amp total compensation of $165000 if at plan with opportunities for promotion Commissions potential is uncapped and can be significant <div class=jobsboxhtmlcontent id=jobdetails>BillionToOne is an equal opportunity employer We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status<div><img src=httpsremotivecomjobtrack1907327blankgifsource=publicapi alt=>

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Business Analyst

Company: maids.cc

Location: Worldwide

Posted Apr 22, 2024

Were continuously on the hunt for talented Business and Data Analysts to join maidscc What Youll Do <ul style=> <li style=>Understand a problem from a business perspective extract and analyze relevant data and create an automated solution that would solve it<li> <li style=>Create new websites apps and features to gain new clients and reduce existing clients attrition<li> <li style=>Use analytics and BI tools such as Tableau Mixpanel to analyze and understand customer behavior track KPIs and identify trends and patterns to inform decisionmaking and optimize strategies<li> <li style=>Apply strategic statistical methods data modeling and predictive analysis<li> <li style=>Design and build workflows and mockup screens<li> <li style=>Use advanced data visualization techniques and build wireframes to communicate solutions<li> <ul> Requirements What youll bring along <ul style=> <li style=>University Degree in Engineering Mathematics Physics or any degree with exceptional ability in quantitative analytics<li> <li style=>Students in their final year of uni or recent grads are also welcome to apply<li> <li style=>Burning desire to apply your quantitative background to manipulate and manage data<li> <ul> Benefits What Youll Get <ul style=> <li style=>HandsOn Experience in statistical analysis AB Testing identifying complex data patterns advanced communication skills and tools an exquisite learning experience in a progressive technologically oriented environment<li> <li style=>Company culture of constant experimentation strong bias for moving fast and obsession for mapping every detail<li> <li style=>We pay for performance and rapidly promote for superior ability We also unhire mediocre performers decisively<li> <ul> Position includes work typically performed by <ul style=> <li style=>Business Intelligence Analyst<li> <li style=>Data Scientist<li> <li style=>Business Consultant<li> <li style=>Management Consultant<li> <ul> Its a fully remote job <img src=httpsremotivecomjobtrack1909067blankgifsource=publicapi alt=>

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customer support operator financial products company customer focused individual

Customer Support Operator with Spanish and English languages

Company: Quadcode

Location: Worldwide

Posted Apr 21, 2024

We are Quadcode a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele Our flagship product an internal trading platform is offered as a SoftwareasaService SaaS solution to other brokers Currently we are seeking a dynamic and customerfocused individual to join our team as a Customer Support Operator As a Customer Support Operator you will play a crucial role in supporting customer inquiries Working schedule 22 daydaynightnight GMT+3 Cyprus time Tasks in the role <ul style=><li style=>Answer customer inquiries via various channels<li><li style=>Provide accurate information about the products of the company<li><li style=>Resolve cases in timely and professional manner<li><li style=>Maintain and update the company`s system<li><ul> Requirements <ul style=><li style=>Fluency in Spanish and English languages both written and verbal<li><li style=>Previous experience on a similar position would be considerate as an advantage<li><li style=>Customer focus personality<li><li style=>Great communication and analytical skills<li><ul> We offer <ul style=><li style=>Remote work model<li><li style=>Competitive remuneration<li><li style=>Professional courses from Coursera to Harvard<li><li style=>Friendly enjoyable and positive environment<li><ul> As a part of the Quadcode team youll become a vital player in our mission to empower traders and drive financial success Join us today and be a part of a community that values talent innovation and dedication Your journey to financial achievement starts here with Quadcode Note All applications will be treated with strict confidence We thank all applicants for their interest however only those candidates selected for interviews will be contacted By submitting your application you confirm acknowledge and accept that your personal data is collected processed and maintained in accordance with <a href=httpsjobsquadcodecomprivacypolicy rel=nofollow>httpsjobsquadcodecomprivacypolicy<a> LIMP1 LIRemote<img src=httpsremotivecomjobtrack1907660blankgifsource=publicapi alt=>

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Analyst, Wholesale Planning

Company: Cresco Labs

Location: Worldwide

Posted Apr 23, 2024

<div class=contentintro><div class=h2 style=textalign>COMPANY OVERVIEW<div> Cresco Labs is one of the largest public vertically integrated multistate operators in the cannabis industry Our portfolio of inhouse cultivated and manufactured brands features some of the highest quality most awarded and most popular cannabis products in America With dozens of locations nationwide our owned and operated Sunnyside® dispensaries provide a welcoming positive judgementfree place to shop for anyone at any point on their cannabis journey Founded in 2013 Cresco Labs mission is to normalize and professionalize cannabis through our passionate employees As stewards of the cannabis industry our teams are constantly focused on supporting the needs of our fellow colleagues consumers customers and communities alike With a focus on Social Equity and Educational Development our SEEDTM initiative ensures that our company reflects the communities in which we serve ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis At Cresco Labs we aim to revolutionize and lead the nations cannabis industry with a focus on quality and consistency of product and to bring legitimacy to the industry with the highest level of integrity and professionalism If youre interested in joining our mission click the below links to join our team today <div class=h2 style=textalign>MISSION STATEMENT<div> At Cresco we aim to lead the nations cannabis industry with a focus on regulatory compliance product consistency and customer satisfaction Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity strictly adhering to regulations and promoting the clinical efficacy of cannabis As Cresco grows we will operate with the same level of professionalism and precision in each new market we move in to<div>JOB SUMMARY Crescos Wholesale Planning and Advisory team is seeking an analyst to support Crescos wholesale initiatives across the companys West region including CA IL MI and OH Within this role the Analyst is responsible for analyzing internal and external eg BDSA Pistil data to develop market forecasts internal sales projections and improve understanding of what drives wholesale demand The analyst will also manage SKUlevel demand plans optimize our pricing and product mix including evaluating new product launches to respond to competition across markets Key qualifications include being highly analytical being comfortable with ambiguity possessing strong attention to detail and demonstrating excellent verbal and written communication skills along with the adaptability to work in a fastpaced environment This role will collaborate with sales operations and marketing leadership at both the state and corporate level to gather and use information to develop the plans necessary to meet critical business goals This role will mostly be remote with opportunity for inmarket visits and time in Crescos corporate office CORE JOB DUTIES <ul style=> <li style=>Independently analyze historical sales data and market trends from various sources eg state reports internal sales thirdparty syndicated data to identify patterns and provide recommendations to improve accuracy of plans<li> <li style=>Develop and execute wholesale demand planning models annual operating plans and demand forecasts for new product launches<li> <li style=>Provide insight and expertise on demand plans and targets to ensure transparency and interpretability to an executive audience identifying areas of opportunities risk and implications of certain business decisions<li> <li style=>Conduct independent analysis and effectively summarize findings to provide preliminary recommendations to optimize our competitive strategy<li> <li style=>Support existing initiatives through ongoing analysis of industry trends in order to provide clear strategic datadriven recommendations to maximize profitability increase EBITDA and retain topline revenue<li> <li style=>Apply problemsolving skills to support business challenges and develop forecast models in which data is either incomplete or evolving<li> <li style=>Coordinate crossfunctional collaboration with department leads and fellow analysts to drive initiatives forward<li> <ul> REQUIRED EXPERIENCE EDUCATION AND SKILLS <ul style=> <li style=>Bachelors Degree or equivalent experience in Business Statistics Mathematics Supply Chain Finance or related field preferred<li> <li style=>25 years experience in financial analysis consulting operations strategy or related field<li> <li style=>Experience with operational andor sales data analytics strongly preferred<li> <li style=>Effective time management and prioritization skills<li> <li style=>Logical approach to problem solving analytics planning and the ability to flex between big picture understanding and a detailed analysis<li> <li style=>Fluent in synthesizing large and disparate datasets to identify key implications and to then tell a story of your findings in a clear concise and visually appealing presentation<li> <li style=>Intermediate knowledge of Excel VLOOKUPs pivot tables conditional formatting etc required Knowledge of SQL Python Tableau advanced analytics financial modeling or similar is a plus<li> <ul> BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical dental and vision insurance a 401Kmatch program FSAHSA programs LTDSTD options life insurance and ADampD We also offer eligible employees paid holidays and paid time off Other rewards may include annual discretionary bonuses stock options as well as participation in our employee discount program Benefits eligibility for permanent positions may vary by fulltime or parttime roles location or position COMPENSATION In accordance with any local and state compensation laws the estimated range of compensation is $70000 $75000 + bonus eligible Final offer details and future compensation may be determined by multiple factors including but not limited to geographic location market compensation data skills experience and other relevant factors For questions about this please discuss with your recruiter during the interview process <div class=contentconclusion>ADDITIONAL REQUIREMENTS <ul style=> <li class=publicDraftStyleDefaultblock style=>Must be 21 years of age or older to apply<li> <li class=publicDraftStyleDefaultblock style=>Must comply with all legal or company regulations for working in the industry <li> <ul> Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status <div class=contentconclusion> <div class=h5>California Consumer Privacy Act CCPA Notice to Applicants<div> <div class=h5>Please read the <a href=22httpswwwsunnysideshopcaliforniaemployeeprivacynotice22 rel=nofollow target=blank>California Employee Privacy Notice<a><a href=22httpswwwcrescolabscomcaliforniaemployeeprivacynotice22 rel=nofollow> <a>CA Privacy Notice regarding Sunnyside and its affiliate Cresco Labs policies pertaining to the collection use and disclosure of personal information This CA Privacy Notice supplements the information contained in the <a href=22httpswwwsunnysideshopprivacypolicy22 rel=nofollow target=blank>Sunnyside Privacy Policy<a> and applies to California resident employees and job applicants Applicants with disabilities may access this notice in an alternative format by contacting <a href=22mailtoCCPAnoticecrescolabscom22 rel=nofollow target=blank>CCPAnoticecrescolabscom<a> <div> <div class=h5>Reporting a Scam Cresco Labs is aware of fictitious employment offers being circulated from various sources Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information including payment andor banking information Be aware that fraudulent job offers and correspondence may appear legitimate they may feature a Cresco Labs logo they may appear to originate from an officiallooking email address or web site or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment Any personal information is requested for payroll or state badging purposes only Applications can be securely submitted through our careers pages<div> <div class=h5>We are working diligently to block this from happening Beware if an offer of employment looks too good to be true Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs<div> <div class=h5>If you are in doubt please contact us at <a href=22mailtoReportaspamcrescolabscom22 rel=nofollow>Reportaspamcrescolabscom<a> with questions<div> <div><div><img src=httpsremotivecomjobtrack1907021blankgifsource=publicapi alt=>

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MDR Team Lead

Company: Solutions by Text

Location: Worldwide

Posted Apr 22, 2024

About the Role SBT is looking for a Marketing Development Representative MDR Team Lead to join our dynamic Marketing team This pivotal role supports our Director of Demand Gen Marketing by spearheading our outbound marketing initiatives In this playercoach role you will refine our outreach strategies and enhance our presence across various industry segments focusing on the consumer finance industry <div class=h3>Position Objectives<div> In this role you will <ul style=> <li style=>Develop execute and lead outbound marketing campaigns to generate leads and drive sales<li> <li style=>Manage and oversee the performance of the MDR team ensuring alignment with our strategic marketing goals including channels like phone email linkedin sales nav through tools like hubspot sales hub zoominfo salesforce lavender etc<li> <li style=>Travel approximately 25 of the time for tradeshows quarterly salesmarketing meetings and team retreats<li> <li style=>Cultivate a team environment that is competitive socially aware and relentlessly focused on growth and learning<li> <li style=>Establish and nurture key industry relationships to enhance business opportunities<li> <li style=>Research accounts in ideal customer profile cultivate 1x1 1xfew or 1xmany plays through personalization to break into accounts<li> <ul> <div class=h3>Competencies and Experience<div> <ul style=> <li style=>12 Years of previous experience in leading an SDR team in outbound sales motions<li> <li style=>Preferable background in SaaS fintech payments or messaging industries<li> <li style=>Excellent soft skills including a competitive nature social awareness and a strong desire to learn and advance in a sales career<li> <li style=>Ability to travel as required and manage time effectively across multiple tasks<li> <li style=>Strong leadership capabilities with the ability to motivate and inspire team members<li> <li style=>Plus located in northeast region<li> <ul> <div class=h3>General Duties and Expectations<div> <ul style=> <li style=>Adhere to the Companys Code of ConductEthics and maintain high ethical standards in all activities<li> <li style=>Foster effective working relationships with other company employees and contribute positively to the team and company culture<li> <li style=>Demonstrate professionalism in all interactions with clients vendors business partners and visitors<li> <li style=>Ensure the security and confidentiality of company client and consumer information at all times<li> <ul> <div class=h3>About Solutions by Text<div> Solutions by Text SBT was founded in 2008 with the mission to deliver impactful conversational messaging and convenient payment partner solutions that are rich realtime and compliant Built on hardearned trust and SMS industry best practices the company is the only compliancefirst provider of enterprise texting solutions in the market More than 1400 consumer finance organizations including leading brands in auto finance banking and lending trust SBT to ensure convenient effective and compliant relationships with their millions of consumers SBT is headquartered in Dallas TX with remote teams and offices around the US and in Bangalore India For more information visit ttpssolutionsbytextcom <div class=h3>Gamechanging Technology Built for Growth<div> Solutions By Text SBT has changed the way compliant businesses communicate and transact with their customers via mobile devices Since adding its first client SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries Recognized as an Inc 5000 fastest growing companies SBT continues to grow and expand through the addition of great employees who desire a growth culture Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business Whether it is through recruitment retention career progression or training and development we are committed to improving opportunities for people regardless of their background or circumstances Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business Whether it is through recruitment retention career progression or training and development we are committed to improving opportunities for people regardless of their background or circumstances <img src=httpsremotivecomjobtrack1907790blankgifsource=publicapi alt=>

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Remote work is one of the great equalizers Global employment services partner Omnipresent does just that

Senior Python Engineer

Company: Omnipresent

Location: Worldwide

Posted Apr 22, 2024

<div class=contentintro> <div class=h3>Who we are<div> Remote work is one of the great equalizers of our time allowing people to secure employment opportunities from companies around the world no matter where they were born or where they live Omnipresent does just that We are a customerfocused global employment services partner that can help companies grow their teams in more than 155 countries and territories around the world How do we do that Well through our SaaS platform OmniPlatform We help companies big or small deal with the complexities involved with hiring global teams remotely by managing employee onboarding through to offboarding including legal and compliance payroll expenses and health and benefits We also practice what we preach We are a fully remote company which means we have no head office Our team of more than 250 people is located in more than 50 countries and territories around the world This means you can work from anywhere We provide benefits and support in any global location just as we would for our clients and their remote teams Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals At a time when remote work is exploding were growing our team to help make global remote work a reality for people everywhere <div> <div class=h3>More about Engineering at Omnipresent<div> The engineering and product teams work very closely together to form empowered teams with shared KPIs that include Subject Matter Experts from other departments in Omnipresent when that makes sense Each team decides how it works for itself and teams have a mix of approaches that vary based on their preferences the needs of their users and the specifics of the work they are doing Engineers interact frequently with our internal customers and occasionally with external ones to understand what they need from the software get their feedback on what is being built and work with them directly if something goes wrong We have maintained an emphasis on technical quality as we grow ensuring that our software remains refactorable and is refactored as we build so we can maintain a high pace of delivery over time We have high levels of automated test coverage a very fast release cycle and consider refactoring part of the work We are working on improving the availability of slack time in the team so we can deliver more quick win improvements to the product and technology <div class=h3>Your role<div> <ul style=> <li style=> Were looking for a Senior Engineer who is hungry to build Were 3 years old and have learned some lessons and we want these to drive forward our next stage of global growth You will be solving complex meaningful problems that help bring our customer and internalfacing OmniPlatform to life We are currently on the journey of building our nextgeneration platform and we need incredible Software Engineers to help us with that mission This will enable you to work on all elements of the product lifecycle from ideation through to operational delivery The best talent is everywhere and our product creates a future where anyone anywhere on the planet will have the same access to opportunities We are solving an incredibly complex problem You will put to work your knowledge of bestpractice software development principles to build products encompassing global payroll payments compliance and benefits across 160 countries This will involve <ul style=> <li style=>Designing developing and implementing highquality software applications to build our new platforms architecture<li> <li style=>Participating actively during technical decisions and discussions to support our continuous improvement for impact and velocity<li> <li style=>Challenging our product and team members to continuously develop themselves and our product<li> <li style=>Contribute to the development of scalable and reliable systems<li> <li style=>Analyze and optimize system performance scalability and security<li> <li style=>Collaborate with crossfunctional teams to design and implement new features<li> <li style=>Mentor more junior developers and help them grow their skills<li> <li style=>Write clean maintainable and efficient code<li> <ul> About you <ul style=> <li style=>Extensive experience with Python development<li> <li style=>Possess a deep understanding of modern software engineering design and development principles<li> <li style=>Advocate of agile principles and practices and an interest in working in a fastpaced environment<li> <li style=>Experience contributing to architectural decisions you need to care about building solutions that are well designed built implemented and that you understand the why and what for<li> <li style=>Experience in designing and implementing microservices and distributed system architectures<li> <li style=>Experience with SQL and NoSQL database design using modern technologies<li> <li style=>Ability to write unit and system tests and automate testing processes<li> <li style=>Experience developing and deploying application into cloud environments<li> <ul> You are the sort of person that <ul style=> <li style=>Has a passion for quality and observability an ability to understand complex systems and a desire to constantly make things better<li> <li style=>Is passionate not just about working remotely but evangelizing a new paradigm between employers and employees that decouples geographic location from economic opportunity improving quality of life for people everywhere<li> <li style=>Has the ability to selfstart and you embrace a growth mindset<li> <li style=>Invests in the growth of your team and are eager to share knowledge and mentor others<li> <li style=>Is proactive resultdriven and excited to work in a fastgrowing tech scaleup<li> <ul> <li> <ul> <div class=contentconclusion> <div class=h3>Whats in it for you<div> <ul style=> <li style=>Shared ownership Being a part of our journey means youll own a piece of Omnipresent<li> <li style=>Annual vacation entitlement At Omnipresent our annual leave policy entitles employees to 33 days of holiday inclusive of local holidays in your region or the countrys legal minimum whichever is greater<li> <li style=>Flexible working Work from anywhere in the world We dont care where or when you work as long as the job gets done We are genuinely as flexible as the work allows<li> <li style=>Development Training coaching and an environment that promotes career ambition and progression<li> <li style=>Work environment We are fully remote allowing you to work from wherever you live in a flexible manner<li> <li style=>Parental leave For employees that have been with us for 12 months by their due date we offer 6 months of fully paid parental leave for the primary caregiver followed by statutory for your region Secondary caregivers that have been with us for 12 months are entitled to 8 weeks fully paid parental leave <li> <li style=>Wellbeing Mental health and wellbeing support and services through Plumm<li> <li style=>Home office setup It should go without saying that we will provide you with the equipment you need to work from home in the same way you would if you were in an office We will provide you with the home office equipment you need to enable you to work effectively wherever you are including covering internet costs<li> <li style=>Education We believe in helping you maximise your potential to deliver maximum impact Get access to books courses mentors and learning plans to help you be your best and do your best<li> <li style=>Additional benefits we offer additional benefits that vary from region to region such as medical life insurance pensionretirement funds and more please ask your Talent Partner when you speak with us <li> <ul> We believe remote working is a great equalizer and we practice what we preach Inclusivity is fundamental to our mission and we are committed to conscious inclusion We believe in the potential of everyone regardless of race religion or belief ethnic origin different physical ability family structure socioeconomics age nationality or citizenship marital domestic or civil partnership status sexual orientation or gender identity LIRemote <div> <img src=httpsremotivecomjobtrack1907111blankgifsource=publicapi alt=>

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Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?

Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.

What skills and certifications are required for a career in Excellent Customer Service?

Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.

How common is remote work in Excellent Customer Service positions?

Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.

What career progression paths exist within Excellent Customer Service?

Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.

What are the current industry trends affecting Excellent Customer Service?

AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

All Excellent Customer Service Jobs 10,980 jobs All Jobs in worldwide 68,454 jobs Excellent Customer Service in Remote 747,681 jobs Excellent Customer Service in Other US Location 650,481 jobs Excellent Customer Service in New York City, NY 172,809 jobs Excellent Customer Service in Multiple Locations 152,175 jobs Excellent Customer Service in USA 136,446 jobs Excellent Customer Service in Washington DC 105,405 jobs Travel in worldwide 79,837 jobs Full Time in worldwide 46,687 jobs Retirement Plan in worldwide 43,124 jobs 401(K) in worldwide 37,542 jobs Health Insurance in worldwide 34,384 jobs Life Insurance in worldwide 33,039 jobs

Excellent Customer Service Jobs in worldwide

Frequently Asked Questions

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