Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Research Scientist (L5) - Member Understanding Foundations

Company: Netflix

Location: USA

Posted Dec 11, 2025

Netflix seeks a Research Scientist to enhance understanding of its members through machine learning, offering competitive compensation and comprehensive benefits. The role emphasizes innovation, cross-functional collaboration, and impactful contributions to product development.

Manager, Software Engineering - Infrastructure

Company: Figma

Location: USA

Posted Dec 11, 2025

This job posting highlights a Leadership role in Figma's Infrastructure organization, emphasizing opportunities to shape future file management systems, collaborate with cross-functional teams, and contribute to global user experiences. The role offers career growth, inclusive culture, and competitive benefits including equity, health benefits, and remote work flexibility.

Brand Marketing Manager

Company: Neowiz

Location: USA

Posted Dec 11, 2025

NEOWIZ seeks a Brand Marketing Manager to lead US marketing for Brown Dust 2, emphasizing bold game creation and community engagement. The role involves event planning, IP collaborations, and cultural localization, with compensation ranging from $110k to $150k.

AI Solutions Director

Company: Nearform

Location: Canada

Posted Dec 11, 2025

Nearform seeks a Solutions Director with AI expertise to drive client partnerships and innovation. The role offers remote work, flexible hours, and competitive benefits including a company bonus, healthcare, and training allowances.

Solutions Architect II

Company: ExtraHop

Location: USA

Posted Dec 11, 2025

The ExtraHops Solutions Architecture team emphasizes customer success and tackling complex business/technology challenges across industries. The role involves designing data visualizations, analyzing network topologies, and developing solutions to improve incident response. Required qualifications include cybersecurity experience, networking knowledge, and scripting skills, with a focus on impactful technical and strategic contributions.

Product Manager (Mobile Apps)

Company: Ideaware

Location: Colombia

Posted Dec 11, 2025

This job posting highlights a Product Manager role at an innovative Healthtech startup focused on transforming healthcare delivery. The position emphasizes fast turnarounds, collaboration with design/engineering teams, and competitive benefits like remote work and competitive pay. It attracts candidates with experience in mobile app development and a passion for impactful product work.

Senior Ruby On Rails Developer

Company: Ideaware

Location: Colombia

Posted Dec 11, 2025

This job posting highlights a remote Senior Ruby on Rails Developer role with competitive pay, impactful projects, and collaboration opportunities. Responsibilities include backend development, API design, and mentoring, requiring experience with Rails, databases, and cloud platforms.

Principal Software Engineer

Company: Invisible Technologies

Location: Brazil

Posted Dec 11, 2025

This job description outlines a Principal Software Engineer role requiring extensive Linux and Python expertise, with responsibilities including system design, containerization, and API development. It highlights competitive salary ranges and benefits like oncall rotations and professional growth opportunities.

Behavioral Health Care Manager

Company: Triplemoon Clinical

Location: USA

Posted Dec 11, 2025

This text describes a behavioral health care manager role emphasizing collaborative care, evidence-based interventions, and patient support. It outlines responsibilities like clinical screening, goal setting, and behavioral interventions, along with qualifications and benefits such as remote work opportunities and professional development.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 11, 2025

Green Dot seeks a Lead Product Manager to design and execute partner product strategies, focusing on cloud migration and cross-functional collaboration. The role includes managing product lifecycles, ensuring compliance, and meeting technical requirements. Salary ranges from $109,300 to $163,900.

Principal Consultant

Company: Da Vinci

Location: USA

Posted Dec 11, 2025

Da Vinci's WMS solutions, recognized by Gartner, offer growth opportunities. The Principal Consultant role requires expertise in WMS implementations, with competitive benefits and a focus on customer success and innovation.

Content Partnerships Lead - Learn Grid Studio

Company: Canva

Location: Australia

Posted Dec 11, 2025

This job description highlights a strategic role at Canva focused on expanding educational partnerships and content ecosystems. The position offers opportunities to drive innovation in education technology, with benefits including equity packages, flexible leave, and a collaborative work environment. The company emphasizes mission-driven growth and global impact through curriculum-aligned resources.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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