Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Enablement Manager

Company: Apollo.io

Location: USA

Posted Dec 10, 2025

Apollo seeks a GTM Service Enablement Manager to lead training and coaching for global service teams, emphasizing leadership, operational excellence, and cross-functional collaboration to enhance customer experience and team performance.

Senior Golang Software Engineer

Company: Nearform

Location: Ireland

Posted Dec 10, 2025

A permanent remote Senior Golang Engineer role in Ireland with Nearform, offering competitive benefits, flexible work, and opportunities to work on AI-driven solutions. The position requires expertise in Golang, Kubernetes, and agile practices, with a focus on building scalable applications.

Senior Software Engineer - Claims Engine & Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description highlights a Software Engineer role focused on developing scalable billing systems and revenue cycle solutions. The position emphasizes technical excellence, system reliability, and collaboration with cross-functional teams. Compensation details include competitive salary ranges for full-time and fully remote arrangements.

Senior Manager - Technical Revenue Accounting

Company: Twilio

Location: USA

Posted Dec 10, 2025

This job posting seeks a Senior Manager Technical Revenue Accounting at Twilio, requiring expertise in ASC 606 compliance, cross-functional collaboration, and leadership of complex accounting processes. The role involves managing revenue recognition policies, mentoring teams, and ensuring audit readiness. Qualifications include a bachelor's degree, 8+ years of technical accounting experience, and strong analytical skills. The position offers competitive pay, benefits, and remote work flexibility with potential for equity participation.

Manager - Product Marketing

Company: Figma

Location: USA

Posted Dec 10, 2025

This job description outlines a Product Marketing Manager role at Figma with responsibilities including leading PMM teams, developing go-to-market strategies, and collaborating across departments. The ideal candidate should have 7+ years of experience, team leadership skills, and expertise in commercial growth. Figma offers competitive compensation, equity, and benefits including health insurance, retirement plans, and remote work flexibility.

Design Engineer

Company: Vercel

Location: USA

Posted Dec 10, 2025

Vercel seeks a Senior/Staff Design Engineer to enhance user experiences and drive growth. The role offers competitive compensation, remote flexibility, and opportunities to innovate. The company emphasizes inclusivity and collaboration across teams.

Major Account Executive

Company: GitLab

Location: EMEA,Europe,Germany

Posted Dec 10, 2025

This job description outlines a Major Account Executive role at GitLab, focusing on managing complex customer relationships, leading sales processes, and developing strategic account plans. The position requires consultative selling skills, cross-functional collaboration, and expertise in DevSecOps platforms. It emphasizes building long-term partnerships, driving product adoption, and working in an all-remote environment.

Provider Marketing - Acquisition Associate II

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description outlines a role focused on provider acquisition and marketing operations, requiring collaboration with cross-functional teams, campaign management, and data-driven optimization. The position offers hybrid or fully remote work arrangements with a competitive salary range based on location and experience.

Senior Manager - Professional Services, Technical Program Management - AMER

Company: GitLab

Location: USA

Posted Dec 10, 2025

This job description highlights a senior role at GitLab focused on leading professional services technical program management, driving operational excellence, and shaping the future of DevSecOps delivery. The position emphasizes collaboration across teams, strategic alignment with business goals, and innovation in delivery frameworks.

Purchasing Specialist

Company: GuidePoint Security

Location: USA

Posted Dec 10, 2025

This job description outlines the responsibilities of a Purchasing Specialist at GuidePoint Security LLC, including order processing, vendor communication, and compliance with service-level agreements. The role requires experience in purchasing, attention to detail, and flexibility in work schedules, with emphasis on analytical skills and adaptability.

Director of Strategic Accounts - Acquisition

Company: Udacity

Location: USA

Posted Dec 10, 2025

This job description highlights a strategic sales role at Udacity, focusing on enterprise client acquisition and growth. It emphasizes experience in enterprise sales, consultative approaches, and a dynamic startup environment.

Head of Sales

Company: Dropbox

Location: Japan

Posted Dec 10, 2025

This job description outlines the responsibilities and requirements for the Head of Dropbox APJ, focusing on leading sales strategies, cross-functional collaboration, and driving regional growth through partnerships and operational excellence.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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