Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Principal - Business Finance & Analytics

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a strategic finance leader to drive growth through analytics, cross-functional collaboration, and innovative insights, emphasizing impact and inclusion.

Senior Customer Marketing Manager

Company: Menlo Security

Location: North America

Posted Dec 09, 2025

Menlo Security seeks a Customer Marketing Manager to drive growth through customer advocacy programs. The role involves strategic leadership in global initiatives, emphasizing customer empathy and innovation in cybersecurity.

iOS Tech Lead - Real-Time Collaboration

Company: Goodnotes

Location: Europe,Asia

Posted Dec 09, 2025

Goodnotes seeks an iOS Tech Lead to build real-time collaboration features, emphasizing user experience, scalability, and a supportive work environment with growth opportunities. The role involves designing seamless features, ensuring low-latency performance, and collaborating across teams. Benefits include equity, flexible work, and professional development support.

SIEM Engineer

Company: Optiv

Location: USA

Posted Dec 09, 2025

This job description outlines a SIEM Engineer role with responsibilities in security operations, system maintenance, and client support. It lists required technical skills, preferred certifications, and details about the company's benefits including remote work options and professional development opportunities.

Staff Engineer - Service Framework

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a senior engineer to contribute to their infrastructure team, focusing on improving developer experience and system reliability. The role involves collaboration, innovation, and working on scalable technologies. The company emphasizes inclusivity and offers remote work options.

Principal Technical Project Manager

Company: TTEC Digital

Location: USA

Posted Dec 09, 2025

TTEC Digital seeks a Principal Technical Project Manager with extensive experience in managing large-scale projects. The role offers remote work, competitive compensation, and benefits like medical, dental, and PTO. The company emphasizes a positive work environment and career growth opportunities.

Strategy and Operations Manager - Customer Service Experience

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a Community Support Experience Manager to design world-class customer support experiences, aligning with their mission to create belonging. The role involves cross-functional collaboration, data analysis, and program management, with a focus on innovation and inclusivity.

Claims Examiner

Company: Sedgwick

Location: USA

Posted Dec 09, 2025

This job posting highlights Sedgwick's commitment to meaningful work, career growth, and a caring culture. The company emphasizes work-life balance, comprehensive benefits, and recognition as a great workplace. It outlines responsibilities for a Claims Examiner role with opportunities for professional development and collaboration.

Senior Manager - Community Blueprint

Company: Airbnb

Location: USA

Posted Dec 09, 2025

Airbnb seeks a Senior Manager to lead Community Blueprint, enhancing customer experiences through data-driven strategies and cross-functional collaboration. The role emphasizes leadership in customer journey analysis, team development, and leveraging AI tools to drive business impact while working globally with diverse teams.

Senior Product Manager - Time Tools

Company: Gusto, Inc.

Location: Canada

Posted Dec 09, 2025

Gusto highlights its growth and mission-driven culture, seeking entrepreneurial Product Managers to build impactful solutions for SMBs. The role emphasizes autonomy, AI integration, and cross-functional collaboration, with competitive compensation in key cities.

Senior Backend Engineer - Podcast

Company: Spotify

Location: North America

Posted Dec 09, 2025

This text describes a job opportunity at Spotify's Podcast Platform team, highlighting their role in building infrastructure for podcast processing and distribution. It outlines responsibilities, required skills, and benefits such as competitive compensation, flexibility, and a supportive work environment. The posting emphasizes growth opportunities, collaboration, and inclusivity.

Senior Product Marketing Manager - Growth

Company: Dropbox

Location: Canada

Posted Dec 09, 2025

This job description outlines a Senior Product Marketing Manager role at Dropbox, focusing on growth strategies, onboarding lifecycle, monetization programs, and cross-functional collaboration. The position requires experience in B2B SaaS, PLG funnels, data-driven experimentation, and cross-functional teamwork.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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