Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients to implement SAP solutions using IBM's technologies, requiring expertise in SAP integration and cloud platforms. The position emphasizes collaboration, innovation, and delivering value through technical expertise and strategic partnerships.

IT Business Analyst - Credit (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting focusing on technical expertise, innovation, and career growth. It emphasizes collaboration with global clients, strategic partnerships, and professional development opportunities. The position requires experience in IT business analysis, credit projects, and banking processes, with benefits including training, certifications, and international project work.

Application Architect

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job description outlines the role of an Application Architect at IBM Consulting, emphasizing collaboration with clients, technical expertise in cloud and AI technologies, and requirements for education, clearances, and programming skills. It details responsibilities, preferred qualifications, and work environment expectations.

Package Consultant-Oracle Cloud HCM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights the role's focus on technical expertise, client relationships, and problem-solving through IBM's technology platforms.

Software Development Manager – Distributed Systems (Cloud Database)

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

Astra Serverless seeks a Software Development Manager to lead the design and development of distributed database systems. The role involves tackling challenges in scalability and reliability while contributing to the future of cloud-native databases.

Customer Success Manager Architect (Campus)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves helping clients maximize IBM product value through strategic advisory and collaboration, offering career growth and impactful work in a supportive environment.

AI Specialist – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's AI Specialist role focuses on collaborative innovation, client-centric AI solutions, and career growth through technology and teamwork.

Delivery Consultant for Infrastructure Automation and FinOps

Company: IBM

Location: Ljubljana, SI

Posted Dec 09, 2025

This text promotes a career opportunity at IBM Technology Expert Labs, emphasizing collaborative innovation, professional growth, and impactful problem-solving through infrastructure automation and DevOps expertise. It highlights a supportive learning culture, technical development, and contributions to clients' business success.

Application Developer-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 09, 2025

The text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, collaboration with global clients, and technical development roles. It outlines responsibilities like solving real-world challenges, working with stakeholders, and requires expertise in ServiceNow and related technologies.

Software Developer - L3 Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job description outlines a role requiring advanced technical expertise in software development and support, with responsibilities including troubleshooting complex issues, collaborating with cross-functional teams, and mentoring junior engineers. The position emphasizes strong analytical skills, proficiency in specific technologies, and experience with Agile methodologies.

Package Consultant-Oracle SCM

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovative problem-solving, and career growth opportunities. It outlines responsibilities, required expertise in Oracle technologies, and preferred qualifications for success in the position.

Quality Engineer-Performance & Resilience Management

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, requiring technical expertise in performance testing tools and emphasizing collaboration, growth opportunities, and strategic partnerships.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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