Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Software Developer - Salesforce CRMA (formerly Tableau CRM) Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks a Salesforce CRM Analytics CRMA Developer with expertise in designing analytics solutions, collaborating with stakeholders, and implementing data governance. The role requires experience with CRMA, SAQL, and integration of Salesforce with external systems, along with strong analytical and teamwork skills.

Senior AI Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing global collaboration, innovation in hybrid cloud and AI solutions, and professional growth. It highlights technical expertise, strategic partnerships, and the impact of AI architectures while outlining required skills and experiences for roles in cognitive computing and client-facing consulting.

SAP ABAP and SAP UI5

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, requiring SAP expertise in an Agile environment. It emphasizes collaboration with global clients, technical innovation, and professional qualifications.

Application Consultant-DevOps

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, collaboration with industry visionaries, and driving innovation through hybrid cloud and AI solutions. It outlines responsibilities such as designing mobile solutions, continuous improvement via agile frameworks, and implementing monitoring systems for cloud infrastructure. The role emphasizes technical expertise, strategic partnerships, and leveraging IBM's technology platforms to deliver impactful results for clients.

Prrocurement Intern

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

IBM's Procurement Internship offers hands-on experience in strategic sourcing, risk management, and process improvement. Ideal for students with analytical skills and a passion for innovation.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Valencia, ES

Posted Dec 09, 2025

This role as a Digital Sales Technical Specialist at IBM offers collaborative opportunities, career growth, and impactful work in Data & AI, emphasizing technical expertise and client success.

HR Advisor with French

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

The text describes the role of an HR Advisor Contact Center specialist, outlining responsibilities such as handling HR inquiries, resolving customer issues, collaborating with departments, and adhering to compliance requirements. It details language skills, technical expertise, and preferred qualifications like a bachelor's degree.

CICS Client-facing Subject Matter Expert (SME) and Trainer

Company: IBM

Location: PARAMUS, US

Posted Dec 09, 2025

The IBM Z CICS Brand Technical Specialist role offers collaborative opportunities for career growth, emphasizing technical expertise and client engagement in a supportive environment with strong development prospects.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves global collaboration with clients, managing financial operations, and driving digital transformation through agile methodologies and advanced technologies, emphasizing career growth and innovation.

Digital Sales Specialist (DSS) - Technology Sales

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a Digital Sales Specialist role at IBM, emphasizing growth opportunities, collaboration with cross-functional teams, structured training programs, and responsibilities involving account management, sales execution, and territory strategy. It highlights career development and technical proficiency requirements.

Director, SAP Sales and Technical Solutioning (Subject Matter Expert)

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This job description outlines a senior SAP role requiring strategic leadership in solution architecture, technical design, and business development. The position emphasizes expertise in SAP technologies, large-scale implementations, and cross-functional collaboration to drive enterprise value through innovative solutions.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The role involves data engineering tasks using tools like Python and Spark, collaborating in Agile teams, and requiring expertise in ETL processes and database integration.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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