Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Digital Field and Partner Marketing Specialist

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This text describes a Digital Field and Partner Marketing Specialist role at IBM, highlighting opportunities to contribute to cloud solutions, collaborate with cross-functional teams, and drive business impact through digital campaigns. It emphasizes career growth, technical expertise, and alignment with IBM's innovative goals.

Application Developer-AWS Cloud Modernization - GOLANG

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This text describes a job role in IBM Consulting focusing on cloud and AI solutions, requiring expertise in Golang, AWS services, and DevOps practices. It outlines responsibilities like developing payment systems, collaborating with teams, and ensuring application scalability.

Account Manager/Business Development Executive, Department of Justice

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with clients and leveraging IBM's resources to drive innovation in hybrid cloud and AI. It requires 10+ years in federal business development, strong communication skills, and a focus on growth opportunities.

Package Consultant-Workday Talent Management

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to drive technological adoption. It outlines responsibilities involving technical expertise, client solutions, and project delivery, along with required qualifications like Workday HCM certification and experience in talent performance modules.

Integration Software Sales Leader Asia Pacific

Company: IBM

Location: Singapore, SG

Posted Dec 09, 2025

The text describes a senior sales leader role at IBM focused on driving growth in the Asia-Pacific region through integration software solutions. It emphasizes strategic leadership, market expansion, and cross-functional collaboration to position IBM as a trusted partner in hybrid cloud and AI initiatives.

Subk-C Middleware Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and career growth. Responsibilities include managing midtier environments, automation, security compliance, and supporting middleware technologies. Requirements involve expertise in application servers, scripting, and maintaining security clearances, with a preference for technical knowledge and communication skills.

Entry Level Technical Support Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Software Support seeks passionate engineers to join their team, offering opportunities to work with AI tools, global support, and customer satisfaction initiatives. The role involves problem-solving, collaboration, and contributing to client success through technical expertise and knowledge sharing.

INFRASTRUCTURE SPECIALIST-AZURE PLATFORM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, focusing on technical problem-solving, service improvement, and expertise in Azure and cloud technologies. It specifies educational requirements and technical skills needed for the position.

Maximo Technical Support Intern

Company: IBM

Location: ST LEONARDS, AU

Posted Dec 09, 2025

IBM's Technical Support Intern role involves customer-facing leadership, managing workloads, clear communication, and client satisfaction, with a focus on growth and innovation in AI-powered solutions.

Application Developer-Open Source

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The text describes a consulting role at IBM focusing on hybrid cloud and AI solutions with global client collaboration. It emphasizes technical expertise in Python, Spark, and database design, along with agile methodologies and continuous improvement. The position requires a bachelor's degree and 6+ years of IT experience.

HR Technology Benefits - SuccessFactors Package Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working in IBM's innovation centers to deliver technical expertise and drive hybrid cloud and AI solutions. Responsibilities include managing HR technology, collaborating with clients, and fostering long-term career growth through continuous learning and innovation.

Accounts Receivables Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes IBM's innovative work environment and the responsibilities of an Accounts Receivable Analyst role, emphasizing opportunities for collaboration, problem-solving, and professional growth within a dynamic technical team.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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