Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Data engineer- Data platforms (GCP) H/F - IBM Client Innovation Center Paris/île de France

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

The text promotes IBM Consulting job opportunities emphasizing collaboration with global clients, innovation in cloud and AI solutions, and career growth through technical expertise and strategic partnerships. It highlights required skills in data engineering, cloud technologies, and problem-solving while showcasing a supportive work environment with development opportunities.

Software Developer - DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a DevOps Enablement role at IBM, emphasizing opportunities to work on innovative AI-powered cloud-native solutions, collaborate across teams, and contribute to reliable enterprise-grade financial applications. The position requires expertise in DevOps practices, scripting, and automation tools while offering growth prospects within a global organization.

Quality Engineer (Performance JMeter) Senior

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Performance QE Engineer role focusing on performance testing strategies, tool expertise, and collaboration with technical teams. It highlights required skills in JMeter, load testing, and industry-specific knowledge, along with preferred qualifications in DevSecOps and automation tools.

SAP Fieldglass Support Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 09, 2025

IBM Consulting emphasizes long-term client relationships and growth opportunities. The SAP Fieldglass Support Engineer role requires technical expertise and collaboration, with a focus on system stability and innovation in a dynamic environment.

Data Engineer-Data Platforms-Google

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring technical expertise in GCP services, collaboration skills, and experience with Big Query. It specifies educational qualifications, technical proficiencies, and preferred attributes like agile methodologies and time management abilities.

IJDS【東京/新潟/広島/福岡】プロジェクトマネージャー(金融領域)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a project manager role at IBM Japan, requiring leadership of cross-industry technology projects and collaboration with clients. The position emphasizes career growth, innovative solutions, and utilizing IBM's technology portfolio to drive customer transformation.

Security & Compliance Engineer - Sovereign Cloud

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a role in IBM's Sovereign Cloud offering, requiring expertise in security and compliance, collaboration with global teams, and experience with tools like Nessus and Nexpose. The position emphasizes innovation, problem-solving, and working in a fast-paced environment with cross-functional teams.

Associate Data Scientist 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role offers professional growth and collaboration with global clients using advanced tools. It emphasizes problem-solving and technical skills in a supportive environment.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on long-term client relationships, global collaboration, and leveraging IBM's technology platforms to drive innovation. The role requires SAP expertise, project management skills, and experience with Indian market-specific requirements like GST and EInvoicing.

SAP Treasury & Payment Controls Consultant

Company: IBM

Location: Bogota, CO

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, opportunities for skill development, and leadership roles in SAP consulting. It highlights the importance of technical expertise, team management, and innovation in payment management solutions.

Analista de Infra

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in DevOps and SRE, and required skills in Kubernetes, monitoring tools, and CI/CD pipelines. It highlights opportunities for innovation and impactful work with innovative companies.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise, client collaboration, and skills development. Responsibilities include teamwork, training, and communication, with requirements for a bachelor's degree, SQL proficiency, and Azure Databricks experience.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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