Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Business Development Executive - Oracle

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting outlines a Business Development Leader role at IBM, focusing on identifying business opportunities, collaborating with Oracle, and driving revenue growth. It details responsibilities like market research, client relationship management, and proposal preparation, along with required qualifications and technical expertise.

Associate Product Manager- Intern

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes an internship opportunity in Product Management at IBM's Storage Division, highlighting responsibilities like supporting product strategies, collaborating with cross-functional teams, and addressing customer needs. It outlines required qualifications and preferred experience for the role.

Oracle SCM Cloud Consultant

Company: IBM

Location: BANGKOK, TH

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on client collaboration, hybrid cloud and AI innovation, and leveraging strategic partnerships to deliver impactful solutions. It outlines technical expertise requirements and project experience in Oracle Cloud implementations.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This job description outlines a role requiring SAP BASIS expertise, HANA migrations, cloud platform experience, and collaboration with global teams. It details technical responsibilities and preferred qualifications for SAP architecture design and integration projects.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 09, 2025

The text highlights IBM Consulting's focus on innovation, collaboration with global clients, and career growth opportunities in hybrid cloud and AI technologies. It emphasizes problem-solving, strategic partnerships, and impactful solutions for clients.

SAP S/4HANA Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a SAP consultant role at IBM Consulting, requiring expertise in SAP Enterprise Asset Management and Supply Chain Management, with emphasis on end-to-end project experience, technical skills, and strong communication abilities. The position highlights collaboration, leadership, and problem-solving in delivering successful client outcomes.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This job description outlines a role requiring SAP BASIS expertise, technical architecture skills, and experience with cloud migrations. It emphasizes collaboration with global teams and technical leadership in SAP implementations, highlighting both professional requirements and project responsibilities.

SAP Fiori Developer

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on SAP Fiori development, emphasizing collaboration with global clients, technological innovation, and career growth opportunities. It details responsibilities like designing applications, working with SAP technologies, and participating in Agile methodologies, along with required qualifications and preferred experiences.

Senior SAP PP/QM consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves supporting SAP PP and QM modules, collaborating with clients, and requiring expertise in SAP systems, process optimization, and technical tools. The position emphasizes teamwork, system stability, and integration with other modules.

Enterprise Application Architect – .NET & AWS

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description outlines an Application Architect role at IBM Consulting, focusing on cloud and AI solutions with expertise in Microsoft .NET, AWS, and healthcare integrations. It emphasizes leadership, technical skills, and collaboration across global teams.

Apptio Sales Operations Analyst, APAC & Japan

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

The text describes IBM's collaborative culture and a sales operations role with responsibilities like maintaining Salesforce accuracy, supporting deal structuring, and fostering teamwork. It highlights opportunities for innovation and professional growth while outlining required expertise and collaboration across teams.

Application Developer-Java & Web Technologies

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with clients, strategic partnerships, and professional growth opportunities. It outlines technical requirements and problem-solving responsibilities for a Software Developer role.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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