Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Infrastructure Specialist-System Administration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The role involves working with clients on hybrid cloud and AI solutions, emphasizing innovation, technical expertise, and career growth opportunities within IBM's ecosystem.

Senior TM Consultant

Company: IBM

Location: Stockholm, SE

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth. It outlines responsibilities involving SAP consulting, technical leadership, and project management, while highlighting required expertise and qualifications.

Software Engineer - OpenRAG FullStack

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and impactful technology development. The role involves building scalable systems and contributing to cutting-edge projects with a focus on customer success and team development.

Azure Cloud FullStack - Public Sector/Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth opportunities, extensive training, and a supportive environment for professionals in hybrid cloud and AI. The role emphasizes innovation, collaboration, and technical expertise with Azure cloud services. Benefits include career development, work-life balance initiatives, and diversity programs.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in cloud development, and requirements for skills in Java, microservices, and agile methodologies.

Software developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

IBM seeks a skilled Software Developer to join their innovative team, working on AI-powered cloud-native solutions with opportunities for growth and collaboration. The role involves developing enterprise asset management products using agile methodologies and advanced AI techniques, requiring expertise in Python, machine learning, and large language models.

Security Consultant Cloud Security Services

Company: IBM

Location: Doha, QA

Posted Dec 09, 2025

This job description outlines the role of a Digital Security Managing Consultant focused on cloud security, IAM, and hybrid/multi-cloud environments. The position requires expertise in security architecture, compliance standards, and delivering large-scale security transformation programs with global and local teams.

Growth Marketer Intern (8 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's commitment to innovation, continuous learning, and a supportive work environment. The role involves marketing campaigns, leveraging cutting-edge technologies, and collaborating with a global community of learners.

SAP Solution Architect / Senior Consultant

Company: IBM

Location: Praha, CZ

Posted Dec 09, 2025

This text promotes an IBM Consulting career emphasizing global collaboration, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines roles requiring SAP expertise, solution design, and cross-module integration, highlighting a proactive and impactful work environment.

Engineering Operations Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines the role of an Engineering Operations Manager requiring strategic leadership, technical expertise in facilities management, and cross-functional collaboration. The position emphasizes operational excellence, compliance with maintenance programs, and leadership in critical environments. Qualifications include a bachelor's degree, technical diploma, and 10+ years of senior facilities engineering experience.

IBM Data Integration & Intelligence Senior Delivery Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Technology Expert Labs role emphasizing career growth, collaborative innovation, and impactful problem-solving. It highlights world-class services, client-focused teamwork, and professional development opportunities while outlining technical expertise requirements.

SAP Solution Architect- CO

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, strategic partnerships, and technical expertise in SAP FICO. It outlines responsibilities involving complex application integration and requires experience with SAP implementations and India localization.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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