Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Cloud Platform Software Engineer - Langflow

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and technical challenges. The role involves developing scalable systems and contributing to open-source projects, with a focus on high-performance infrastructure and customer-centric outcomes.

SAP ABAP Developer

Company: IBM

Location: Islamabad, PK

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on collaborating with global clients to enhance hybrid cloud and AI solutions. The role involves designing SAP applications, integrating systems, and maintaining technology platforms. Required skills include SAP ABAP development, HANA integration, and stakeholder management.

Software Developer in Test

Company: IBM

Location: Brno, CZ

Posted Dec 09, 2025

IBM seeks a Software Developer in Test to join their innovative team, focusing on cloud-native solutions with opportunities for growth and collaboration. The role emphasizes creating exceptional software experiences through rigorous testing, problem-solving, and working with cutting-edge technologies.

Cloud Database Reliability Engineer (DBRE)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job description outlines a role for a cloud developer specializing in database operations within IBM Cloud's Kubernetes environment. The position requires expertise in databases like PostgreSQL, Redis, and MongoDB, along with experience in automation, troubleshooting, and production operations. Both required and preferred qualifications emphasize technical skills in cloud platforms, containerization, and database management systems.

System Services Representatives - 초대졸 신입사원

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines the role of IBM TLS Systems Services Representatives, requiring technical expertise in hardware/software support, client communication, and continuous learning. Responsibilities include onsite maintenance, problem resolution, and ensuring client satisfaction through collaboration with teams and adherence to technical strategies.

Chief Hardware Engineer for Storage Platforms

Company: IBM

Location: Houston, US

Posted Dec 09, 2025

This text describes the IBM Storage Infrastructure Design Team's role in developing storage solutions, requiring technical expertise in hardware, software, and collaboration with vendors. It outlines responsibilities, skills, and educational requirements for engineers in this field.

(Kaohsiung) Technical Support Representative-Hybrid Cloud Services

Company: IBM

Location: Kaohsiung, TW

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on global client collaboration, innovation in hybrid cloud and AI, and a supportive culture emphasizing growth and empathy. It highlights problem-solving responsibilities and required skills for IT support roles with opportunities for impactful work.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and professional growth. It emphasizes roles in financial operations, process improvement, and leadership development within a supportive ecosystem of mentors and technology platforms.

Data Engineer - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 09, 2025

The text promotes IBM Consulting's Associate Program, emphasizing professional growth, global collaboration, and innovation opportunities. It highlights career development through mentorship, technical skills, and working with diverse clients. The role focuses on data engineering, predictive modeling, and leveraging technology to drive impactful solutions for clients.

Associate System Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role offers opportunities to work on hybrid cloud and AI projects with global clients, emphasizing collaboration, innovation, and career growth. Required skills include programming in Java, C++, Python, and a bachelor's degree.

Software Engineer - Quality and Performance

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job posting highlights a role in developing testing frameworks for a distributed serverless database platform, emphasizing challenges in scalability, resilience, and AI integration. The position requires expertise in distributed systems, chaos testing, and cloud technologies, with opportunities to shape test infrastructure for global mission-critical workloads.

HR onboarding professional for AP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines the role of an Onboarding Specialist in HR Operations, emphasizing seamless onboarding experiences, Japanese language proficiency (JLPT N2), 23 years of HR experience, and skills in Microsoft Office and HRIS platforms. The position requires creating positive employee experiences while ensuring compliance with HR policies and operational excellence.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages