Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Team Leader SAP ATTP

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Application Architect for SAP Advanced Track and Trace for Pharmaceuticals (ATTP). The role involves designing and delivering end-to-end serialization and traceability solutions for clients in the life sciences industry, ensuring compliance with global regulations and seamless integration within digital supply chains. The position requires strong technical expertise in SAP ATTP, SAP ERP, SAP ICH, SAP EM, and SAP S/4HANA, as well as excellent communication and stakeholder management skills.

Sales leader - Nordic Region

Company: IBM

Location: Stockholm, SE

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, focusing on a strategic sales leadership role in the Nordic region. The role involves developing commercial strategies, managing a sales team, engaging with enterprise accounts, and collaborating with IBM ecosystem partners. The position requires extensive B2B sales experience, industry knowledge in cloud and infrastructure software, and fluency in English and a Scandinavian language.

Technical Product Manager, Storage Networking

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text is a job description for a Product Manager role at IBM Infrastructure Storage Division. It outlines the responsibilities, required skills, and qualifications for the position. The role involves working closely with customers, market experts, design, development, and various teams to define product capabilities, drive strategy, and deliver high-quality products. The ideal candidate should be passionate about product design, user experience, and have experience in data center networking, virtualization, and software-defined networking.

Senior SAP MM Consultant (cutover activities exp)

Company: IBM

Location: Giza, EG

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting as a SAP Package Consultant. The role involves working with clients to deliver high-quality SAP solutions, leveraging deep understanding of SAP functionalities and business processes. The position requires strong communication, strategic thinking, and adaptability skills.

Senior Technical Product Marketing Manager II

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, specifically in the HashiCorp Portfolio and Platform Product Marketing Group. The role involves creating technical narratives, demos, and content to showcase how HashiCorp helps organizations innovate faster, more securely, and efficiently. The position requires collaboration with various teams, strong storytelling skills, and experience in product marketing or related technical marketing roles.

SuccessFactors - Core HR Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

This job description highlights opportunities for career growth, collaboration with global clients, and innovative SAP solutions. It emphasizes technical expertise, leadership, and teamwork in delivering impactful projects within IBM's consulting environment.

Software Developer - QA Tester

Company: IBM

Location: Ahmedabad, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, highlighting the team's focus on creating leading AI-powered cloud-native software solutions. It outlines the required qualifications and skills for a role in software testing and QA automation, including proficiency in Selenium, Java, API testing, and agile development methodologies.

Application Developer-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with application packaged solutions like SAP, Oracle, Salesforce, and Microsoft Dynamics. The role requires expertise in Java, J2EE, Spring Frameworks, SAP Commerce Cloud, Hybris, and related technologies. A bachelor's degree is required, with a master's degree preferred. The position offers the chance to work with visionaries across industries and make meaningful changes for clients.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 07, 2025

This job description outlines a role in IBM's consulting delivery centers, requiring expertise in Oracle applications, Agile methodologies, and technical solutions. Responsibilities include partnership development, system implementation, and training, with emphasis on Oracle R12 and cloud experience.

Test Engineer - Automation (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Test Engineer or Test Manager, you will be responsible for defining and executing test automation strategies, developing test scripts, conducting performance and security testing, and collaborating with development teams. The role offers individual career path, training opportunities, and the chance to work on projects in a large IT company.

Technical Sales Engineer - Hashicorp

Company: IBM

Location: San Francisco, US

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, specifically a Solutions Engineer role at HashiCorp. The role involves serving as a trusted advisor to customers, understanding their journey, demonstrating business value, and collaborating with cross-functional teams. The position requires technical expertise in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms, as well as excellent communication and problem-solving skills.

Group Manager- F&A operations

Company: IBM

Location: Noida, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves owning client engagements, monitoring and managing transformation, leading business change management, and providing mentorship and training. The position requires extensive experience in the finance domain, expertise in ERP or Oracle tools, and strong interpersonal and technical skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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