Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Information Security Specialist (German-speaking)

Company: Secfix

Location: Remote

Posted Dec 07, 2025

Secfix is hiring a Information Security Specialist to support customers from the DACH region. The role involves owning the security and compliance lifecycle, acting as a trusted advisor, improving processes, collaborating across teams, and contributing to a new AI product. Secfix offers generous equity, benefits, 100% remote work, and a chance to grow with a smart, fun, dedicated team.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description highlights a role in financial planning and analysis at IBM Consulting, emphasizing collaboration, innovation, and career growth opportunities. The position involves financial modeling, data analysis, and process improvement using advanced tools like AI and BI platforms. The company promotes a culture of empathy, continuous learning, and impactful client partnerships.

Senior Software Engineer - HashiCorp Terraform Search

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description highlights opportunities to work on IBM's Infrastructure Cloud, collaborating with teams to develop cloud-native solutions. The role involves designing features, ensuring quality, and working with distributed systems, emphasizing technical expertise and cloud-native principles.

Platform Manager - AI/ML Defense Platform

Company: Airbnb

Location: Remote

Posted Dec 07, 2025

The Defense Platform team at Airbnb builds and maintains foundational capabilities for proactive and reactive detection and mitigation of risk, abuse, and fraud. As a Platform Product Manager, you will conceptualize, build, and evangelize ML models and signals to enable teams across various domains. The role requires identifying and solving trust and safety issues, establishing product vision, developing roadmaps, and driving product execution. Strong product management experience, technical expertise, and cross-functional collaboration skills are essential.

Associate System Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

This job description highlights opportunities to work on hybrid cloud and AI projects with global clients, emphasizing collaboration, technical expertise, and innovation. It outlines responsibilities including software development, problem-solving, and stakeholder engagement, along with educational and skill requirements for the role.

Junior Full Stack Developer Java

Company: Blanc Labs

Location: Remote

Posted Dec 07, 2025

Blanc Labs is a premier partner for global enterprises, specializing in digitization, automation, and development of next-generation digital products and services. They are seeking a Junior/Intermediate Full Stack Developer to implement and support scalable cloud applications, with a strong background in frontend and backend development, and experience with various technologies such as Java, Spring Boot, Angular, and cloud platforms like Azure.

Technical Due Diligence Consultant

Company: Crosslake Technologies LLC

Location: Remote

Posted Dec 07, 2025

This text outlines Crosslake's mission to support technology innovation through strategic consulting, emphasizing their proactive approach to technology governance and collaboration with clients. It highlights core values like service, curiosity, and creativity while detailing job responsibilities and requirements for software professionals.

Project Manager - Financial Services

Company: IBM

Location: Leicester, GB

Posted Dec 07, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek an experienced Project Manager with financial services background to lead cross-functional teams and deliver projects within scope, cost, and timelines.

Senior Client Executive

Company: Atmosera

Location: Remote

Posted Dec 07, 2025

Atmosera is a Microsoft Partner that empowers businesses to redefine what's possible with modern technology and human expertise. They offer exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform, enabling organizations to accelerate innovation, enhance security, and optimize operational agility. Atmosera delivers cutting-edge integrated solutions that drive business value.

Director - Product Marketing

Company: Agerpoint

Location: Remote

Posted Dec 07, 2025

Agerpoint is a company that uses advanced AI and data fusion to capture, analyze, and manage field data for agriculture and environmental conservation. Their Agerpoint Capture app turns smartphones into data acquisition tools, and their AInative data platform integrates various data sources to produce precise digital twins and analytics. The company aims to enhance food security, safeguard natural ecosystems, and combat climate change through data-driven solutions.

Engagement Manager

Company: Capstone Integrated Solutions

Location: Remote

Posted Dec 07, 2025

Capstone Integrated Solutions is a comprehensive services provider seeking an experienced Engagement Manager to oversee cloud-native application development projects. The role involves project planning, stakeholder collaboration, risk management, resource allocation, delivery excellence, budget management, change management, and continuous improvement. Capstone values customer obsession, learning, growth, and scalability.

Project Administrator-Project Support - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job description for a project administrator role at IBM Consulting. It outlines the responsibilities, required education, technical expertise, and preferred experience for the position. The role involves project support, communication, contract management, and administrative tasks. Fluency in Japanese and the ability to work in various IBM locations are required.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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