Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Principal Product Manager

Company: Dropbox

Location: Canada

Posted Dec 06, 2025

Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a multiproduct ecosystem. The role involves driving strategy, collaborating with executives, leveraging data insights, and building a dedicated multiproduct team to enhance user engagement and retention across Dropbox products.

Director of Revenue Operations

Company: PeopleGrove

Location: Remote

Posted Dec 06, 2025

PeopleGrove is seeking a Director of Revenue Operations to lead and optimize their revenue tech stack, including Salesloft, HubSpot, PeopleGrove, ChurnZero, Gong, and other platforms. The role is central to the company's GoToMarket success and involves implementing, maintaining, and continuously improving systems and processes that support Sales, Marketing, and Customer Success teams. The Director will collaborate cross-functionally to enhance operational efficiency, document workflows, and deliver actionable insights for data-driven decision-making.

Staff Product Manager - Trends & Insights

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

This job posting seeks a Staff Product Manager to lead agency product innovation, focusing on AI-driven solutions and cross-functional collaboration. The role requires expertise in data science, trends, and scalable product development, with emphasis on delivering actionable insights for advertisers and partners.

Middle Software Engineer (Java)

Company: Innovecs

Location: Poland

Posted Dec 06, 2025

Innovecs, a globally recognized digital services company, highlights its achievements in industry rankings, employee engagement awards, and comprehensive employee benefits including flexible work arrangements, competitive compensation, and a supportive culture.

Product Marketing Manager

Company: Daxko

Location: Remote

Posted Dec 06, 2025

Daxko is a company that powers wellness to improve lives by providing solutions for health and wellness facilities. They are seeking a Product Marketing Manager to shape their brand presence in the fitness, health, and wellness industry. The role involves market research, strategy development, and collaboration with various teams to drive growth and elevate the company's brand.

Manager - Sales Engineering

Company: ImageTrend

Location: USA

Posted Dec 06, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They are committed to innovation, client satisfaction, and providing world-class implementation and support. The Manager Sales Engineering role involves leading a team, shaping technical sales strategy, and delivering innovative solutions to drive revenue growth.

Software Engineer - Growth

Company: Monarch Money

Location: USA

Posted Dec 06, 2025

Monarch is a personal finance platform that simplifies finances and helps users reach their financial goals. The company is a fully remote team of experienced entrepreneurs passionate about building a product people love. They are focused on expanding their reach and helping more households take control of their financial lives.

Senior Services Consultant

Company: HubSpot

Location: Ireland

Posted Dec 06, 2025

The Senior Services Consultant role at HubSpot involves guiding customers through implementation and service strategies to support their success. The role requires strong communication skills, business and technical acumen, and the ability to recommend solutions, create implementation plans, and influence customer decisions. The position is open in Ireland and the UK, with a focus on building relationships with Solutions Partners and enhancing the enterprise practice.

Senior Data Scientist - Inference, Global Markets

Company: Airbnb

Location: China

Posted Dec 06, 2025

The Global Markets team at Airbnb is focused on evolving guest and host experiences to accelerate international growth. The role involves partnering with cross-functional teams to build and optimize products for diverse markets, conducting research, and developing scalable frameworks. The position requires expertise in causal inference, experimentation, and data analysis.

Director of Data Science - Ads Delivery & Performance

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest Ads Delivery & Performance is redefining digital ad delivery by challenging assumptions to protect the Pinner experience and grow durable revenue. The role involves setting strategy, establishing measurement frameworks, and scaling a high-impact data science organization to build next-generation advertising products and systems.

Senior Principal Product Manager

Company: Dropbox

Location: USA

Posted Dec 06, 2025

Dropbox is seeking a Senior Principal Product Manager to define and lead the vision, strategy, and execution for a unified platform experience across all Dropbox products. The role involves driving cross-functional alignment, leveraging data and insights, and building a dedicated multiproduct team to scale the ecosystem.

Staff Data Scientist - Curation Ecosystem

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is a leading visual search and discovery platform with over 500 million monthly active users. The company focuses on curation to help users create a life they love by discovering and curating their own taste. The role of a Staff Data Scientist involves developing methods and models to understand why certain content is promoted or not for a Pinner, working on innovative product bets, and collaborating with cross-functional teams to drive product innovation.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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