Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Pre-Sales Consultant

Company: Fortive

Location: UK,Netherlands

Posted Dec 06, 2025

The role involves collaborating with sales teams and partners to deliver tailored demos, proposals, and proofs of concept. It requires building strong relationships, maintaining product expertise, and keeping CRM and internal systems up to date. A bachelor's degree and 2+ years of experience in software consultancy, presales, or customer-facing roles are preferred, with bonus experience in direct and channel sales models and a background in Engineering.

GTM Lead (Compute Hosting Growth)

Company: Gcore

Location: Poland,Georgia,Serbia,Germany,Cyprus

Posted Dec 06, 2025

Gcore is seeking a Compute Hosting Growth Lead to own the growth strategy and unit economics for their low-cost compute and hosting business. The role involves driving measurable impact by improving conversion funnels, optimizing acquisition channels, and scaling adoption across self-serve and assisted customer journeys. The ideal candidate has 3+ years of experience in growth, product-led growth, or marketing operations, ideally in hosting, cloud, or SaaS, and a proven track record of managing performance metrics and running growth experiments.

Customer Success Specialist I

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek offers a dynamic role in customer success with a mission to revolutionize healthcare. The position includes competitive benefits, growth opportunities, and a supportive team environment.

Digital Security Business Development Director

Company: Vonage

Location: Remote

Posted Dec 06, 2025

This job description outlines a role focused on bridging technology, business development, and customer success for Vonage's Network APIs program. The position requires expertise in fraud prevention, consultative support, and thought leadership to drive client success and industry innovation. Responsibilities include customer advocacy, revenue generation, and strategic roadmap shaping with cross-functional teams.

Presales Solutions Engineer

Company: Moveworks

Location: Remote

Posted Dec 06, 2025

The job posting is for a Presales Solutions Engineer position at Moveworks. The role involves acting as a product champion and technical consultant, demonstrating the value of the Moveworks platform through customized demonstrations, architecture deep dives, and storytelling. The ideal candidate should have 5+ years of experience in presales or postsales technical roles, a solid understanding of cloud architecture and RESTful APIs, and the ability to communicate technical concepts to both technical and non-technical audiences.

Software Engineer 5 - TVUI Engineering

Company: Netflix

Location: USA

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company continuously evolves its experience to delight, attract, and retain members. The engineering team is responsible for building novel product features on the consumer-facing Netflix application, focusing on UI ergonomics, performance, and high-quality developer experiences. Netflix values diversity, inclusion, and collaboration, and offers comprehensive benefits and a unique compensation structure.

Real Sales Representative - Capital Planning

Company: Fortive

Location: USA

Posted Dec 06, 2025

The text describes the role of a key account manager in cultivating strong relationships with clients, serving as their advocate, identifying upselling opportunities, collaborating with teams for revenue growth, ensuring seamless client experience, and achieving KPIs related to renewal rates and customer satisfaction.

Manager II - Production Engineering

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Production Engineering at Pinterest focuses on scaling resiliency, reliability, performance, and efficiency through building and integrating software, increasing automation, and infusing knowledge and best practices into platform products. The role involves leading engineers, driving technical architecture discussions, assessing team performance, fostering an inclusive workplace, and developing strong partnerships with product and program management.

Microsoft Power Platform Architect

Company: Ralliant

Location: USA

Posted Dec 06, 2025

The text outlines a role focused on designing and implementing governance frameworks for Microsoft Power Platform and Copilot Studio. It emphasizes ensuring compliance with internal policies and external regulations, monitoring platform usage, and promoting responsible development practices. The role involves architecting AI-powered solutions, establishing best practices for responsible AI use, and collaborating with business units to identify opportunities for AI-driven automation. The ideal candidate should have 5+ years of experience with Microsoft Power Platform, strong understanding of governance, compliance, and security, and excellent communication and collaboration skills.

Staff Product Manager - AI/ML Personalization

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is seeking a passionate and strategic AIML Product Manager to lead personalized experiences on the platform. The role involves defining, designing, and launching AI/ML-powered features, collaborating cross-functionally, setting product vision, and identifying new opportunities to advance personalization. The ideal candidate should have experience in AIML products, technical fluency, strong communication skills, strategic thinking, customer-centricity, collaboration, ownership mindset, and a relevant degree.

Live Sports Content Operator

Company: Storyteller

Location: Serbia

Posted Dec 06, 2025

This job posting highlights a remote position with competitive salary, benefits, and opportunities in a high-growth SaaS company. The role offers flexibility, global client engagement, and professional development, emphasizing a supportive team environment and proactive work culture.

Account Mgr II - Book Transfer

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 06, 2025

The job description is for a results-driven Book Transfer Program Manager who will lead the pipelining and conversion of commercial book transfer opportunities. The role is high-visibility and cross-functional, directly influencing profit growth, retention, close ratios, and the overall agency experience. The manager will partner with various teams and external partners to design and execute profitable, scalable transfer solutions that delight agents and customers.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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