Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Staff Data Scientist - AI Products

Company: Dropbox

Location: Remote

Posted Dec 06, 2025

The role is for a Staff Data Scientist on the ground floor of Dropbox's AI-first journey. The position involves shaping the product roadmap, fostering a data-informed culture, and driving AI/ML impact. It requires 9+ years of experience and proficiency in SQL, Python, and statistical analysis.

Lead CS Technical Skills Program Manager

Company: HubSpot

Location: Remote

Posted Dec 06, 2025

The HubSpot GotoMarket Enablement team is seeking a Program Manager to build technical expertise for Customer Success teams. The role involves identifying skill gaps, developing training content, collaborating with various teams, and creating technical competency frameworks. The ideal candidate should have 5+ years of experience in technical enablement, deep HubSpot product knowledge, advanced technical skills, and strong stakeholder management abilities.

Principal Engineer - Ads Measurement

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The Principal Engineer L18 IC role on the Monetization Team at Pinterest requires a senior technical leader with expertise in software engineering and machine learning. The role involves leading the development and execution of technical strategies for ad products, overseeing the work of approximately 200 engineers, and driving innovation and excellence within the organization. The ideal candidate should have a strong background in advertising technology, experience in generative AI, and a proven track record of delivering complex architectural solutions.

Technical Partner Manager - Networks

Company: Stripe

Location: Remote

Posted Dec 06, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The Global Partner Engineering and Operations team manages technical and operational aspects of product partnerships. The role is a Technical Partner Manager to build relationships with partners, facilitate integrations, track performance, collaborate cross-functionally, manage incidents, drive operational efficiencies, provide training, and collect feedback.

Vice President - Analytics

Company: JustAnswer

Location: Remote

Posted Dec 06, 2025

The job posting seeks a visionary and pragmatic leader to oversee the data and analytics team. The role requires technical expertise in experimentation, reporting, and automation, as well as a focus on leveraging data science and AI to create a future-oriented analytics culture. The leader will own and scale the company's experimentation and reporting infrastructure, partner with stakeholders to identify analytics needs, drive strategic data initiatives, and evangelize data-driven decision-making across the organization.

Sr. Director - Cybersecurity

Company: Bugcrowd

Location: Remote

Posted Dec 06, 2025

The job posting is for a senior cybersecurity leader to define strategy, manage security operations, lead teams, and ensure compliance. The role requires extensive technical security experience, leadership skills, and knowledge of security frameworks and tools.

Staff Backend Product Software Engineer - Team Formation

Company: Dropbox

Location: USA

Posted Dec 06, 2025

The role is a Staff Engineer position at Dropbox, focusing on optimizing activation and engagement flows for team users. The engineer will lead a team, contribute to coding, shape technical direction, and drive cross-organizational impact. The position requires a BS/MS/PhD in Computer Science or related field, and at least 12 years of experience in a consumer-facing team.

Tax Director - Trusts and Estate

Company: Latitude Inc

Location: Remote

Posted Dec 06, 2025

The Tax Director for Trusts & Estates will lead the firm's fiduciary and estate tax practice, overseeing complex tax compliance and planning for trusts, estates, and high-net-worth individuals. The role involves providing strategic estate and wealth transfer planning solutions, managing client relationships, supervising staff, and contributing to business development.

Staff Product Manager - Web Presence & Platform

Company: Stripe

Location: Remote

Posted Dec 06, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The company is hiring a product manager to lead the future of stripe.com, focusing on design, user experience, and leveraging emerging LLM technology to create tailored customer experiences. The role involves collaborating with senior leadership, design, engineering, and product teams to shape the website's strategic experiences and achieve Stripe's 10-year goals.

Sr. Staff Machine Learning Engineer - Homefeed

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is seeking a Tech Lead Architect to drive cross-team engineering efforts for shipping ML-driven product experiences to their 400M+ pinners. The role involves improving relevance and user experience on Homefeed, working on state-of-the-art large-scale applied machine learning projects, and improving the efficiency and reliability of large-scale data processing and ML inference pipelines.

Customer Success Manager (Spanish Bilingual)

Company: SQUIRE

Location: Remote

Posted Dec 06, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company supports barbers in bridging the gap between their personal craft and business goals, enabling them to unlock their full potential as artists and entrepreneurs.

Small Business Account Executive DACH (German speaker)

Company: HubSpot

Location: Remote

Posted Dec 06, 2025

The role of a Small Business Account Executive at HubSpot involves using outbound and inbound selling strategies to find new business and help them grow using HubSpot software. The responsibilities include identifying customer challenges, closing new business, nurturing relationships, collaborating with marketing and technology departments, and shaping the future of HubSpot's mission. The role requires 1+ year of full sales cycle experience, fluency in German and English, consultative selling and closing skills, accurate forecasting and pipeline management, and a track record of being a high performer. Top performers usually have experience in a high-growth scale-up environment, passion for helping businesses grow, and humility and enthusiasm in their work. HubSpot offers generous remuneration, interactive employee training, education allowance, pension, health insurance, life assurance, long-term illness cover, holidays, and onsite gym and fitness workshops.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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