Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Product Manager - AI

Company: Hostaway

Location: Europe

Posted Dec 05, 2025

Hostaway is a SaaS startup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a Senior Product Manager AI to shape the AI product strategy, drive outcomes, and ensure seamless AI-powered features in their SaaS product. The role offers competitive compensation, 100% remote work, equity, values-driven leadership, professional growth opportunities, and a dynamic team culture.

Staff Backend Engineer - Grafana k6

Company: Grafana Labs

Location: USA

Posted Dec 05, 2025

The job posting is for a Staff Backend Engineer position at Grafana Labs, working on Grafana k6 and Grafana Cloud Synthetics. The role involves designing and implementing scalable services, working with product teams, and contributing to the long-term strategy. The company values remote work, open-source culture, and offers competitive compensation and RSUs.

Dell Global Alliance Director

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is seeking a Global Alliances Director to lead the Dell Technologies alliance team globally, with responsibilities including building and owning the alliance strategy, expanding strategic relationships, growing business motions, and managing a team of business development managers. The role offers a distributed work environment, personal learning and development budget, annual compensation review, and other benefits.

Americas Sales Director - ISV Embedded Solutions

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise and technology markets. The company offers Ubuntu, a widely used platform for various initiatives such as public cloud, data science, AI, and IoT. Canonical supports ISV customers and partners in building on Ubuntu and Ubuntu Pro, providing comprehensive support, security, and compliance. The company is hiring a Sales Director for ISV Embedded Solutions to drive partnerships and licensing for Ubuntu and Ubuntu Pro.

Marketing Manager - Lifecycle

Company: Kraken

Location: Remote

Posted Dec 05, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The company is fully remote with a diverse workforce and values.

Retail Specialist

Company: Trafilea

Location: Argentina

Posted Dec 05, 2025

Trafilea is a consumer tech platform focused on transformative brand growth through AI-driven solutions. With over $1B+ in revenue, 12M+ customers, and a global presence, they offer opportunities to scale digitally native brands. The role involves leading retail launches, vendor management, and AI innovation while working with a dynamic, remote team.

Account Executive - Corporate

Company: Sprout Social

Location: Remote

Posted Dec 05, 2025

Sprout Social is seeking a highly driven, collaborative, and tech-savvy Corporate Account Executive to join their Sales team in New South Wales or Victoria, Australia. The role involves prospecting, developing, and closing sales opportunities with new logos and existing customers in the corporate segment. The company offers a supportive environment for career growth, with a focus on customer-centricity and closing new business.

Data Quality Administrator

Company: Cendyn

Location: Singapore

Posted Dec 05, 2025

Knowland by Cendyn seeks a Market Data Administrator to manage data pipelines and client support across EMEA and APAC regions. The role involves data management, client support, documentation, and special projects. Ideal for those with experience in data management or customer service, offering opportunities in the SaaS industry.

Senior Data Scientist - Fraud

Company: Mercury

Location: USA

Posted Dec 05, 2025

Mercury is a fintech company building a financial stack for startups. They are hiring a Data Scientist to join their Fraud and Limits team to detect, monitor, and mitigate fraud while ensuring a smooth customer experience. The role involves developing dashboards, conducting analyses, building machine learning models, and collaborating with cross-functional teams.

Analyst - Credit Cards

Company: Sunbit

Location: USA

Posted Dec 05, 2025

Sunbit is a fintech company that offers financial technology solutions for real-life situations. They provide a fast, fair, and simple credit experience through their AI-native platform and mobile app. Sunbit is known for its high approval rates, zero consumer fees, and a people-centered culture. They have a nationwide network of over 30,000 in-person merchant locations and have been recognized as one of the fastest-growing and most admired fintech companies.

Senior Database Automation Engineer

Company: Upwork

Location: Remote

Posted Dec 05, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and a data infrastructure team focused on database management and automation. The role involves designing and implementing Python-based automation frameworks, collaborating with infrastructure teams, and optimizing database performance. The position requires hybrid expertise, strong programming skills, database experience, SQL proficiency, cloud and DevOps familiarity, and an automation mindset.

AI Revenue Operations Analyst

Company: GitLab

Location: Remote

Posted Dec 05, 2025

This job posting describes a remote AI Revenue Operations Analyst role at GitLab, focusing on designing AI-powered automation workflows, integrating LLM APIs, and optimizing revenue processes. The position requires collaboration with IT and revenue teams, with responsibilities spanning technical architecture, vendor management, and measurable business impact. The salary range for U.S. residents is $70,000–$150,000.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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