Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior DevOps Engineer

Company: SuccessKPI Inc.

Location: USA

Posted Dec 05, 2025

The job description for a Senior DevOps Engineer at SuccessKPI highlights the key responsibilities, required qualifications, and benefits of working for the company. The role involves designing, building, and maintaining cloud-based infrastructure, optimizing CI/CD pipelines, and ensuring automation, reliability, security, and scalability. The company offers a diverse and dynamic culture, opportunities for career growth, and the chance to work with industry experts and leadership to solve customer challenges.

Solutions Engineer

Company: Grafana Labs

Location: Singapore

Posted Dec 05, 2025

The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong communication skills, technical expertise, and a desire to grow technically.

Staff Backend Engineer - Grafana k6

Company: Grafana Labs

Location: Canada

Posted Dec 05, 2025

The job posting is for a Staff Backend Engineer position at Grafana Labs, working on Grafana k6 and Grafana Cloud Synthetics. The role involves designing and implementing scalable services, working with product teams, and contributing to the technical direction and vision of the team. The company values remote work, open-source culture, and offers RSUs as part of compensation.

Senior Software Engineer - Developer Productivity

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Senior Software Engineer Developer Productivity to join their Developer Productivity Pillar. The role involves driving implementation and maintenance of Webflow's build system, overseeing development environments, defining processes, and mentoring team members. Webflow offers competitive compensation, benefits, and a commitment to building trust, reinventing themselves, delivering with speed and quality, and fostering a culture of ownership and collaboration.

Sales Executive

Company: Kalepa

Location: USA

Posted Dec 05, 2025

This job posting highlights a competitive salary, equity options, and comprehensive benefits for experienced sales professionals joining a dynamic startup in the insurance tech space. The role emphasizes growth opportunities, a collaborative team environment, and impactful work with global clients.

Partner Development Representative (PDR)

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Partner Development Representative to expand their global agency ecosystem and drive incremental revenue across segments. The role involves identifying, qualifying, and activating new partners, building relationships, conducting discovery, educating partners, collaborating on campaigns, tracking metrics, streamlining co-selling, sharing insights, and representing Webflow as a brand ambassador.

Senior Backend Engineer(Golang),Software Supply Chain Security: Auth Infrastructure

Company: GitLab

Location: North America,Latin America,APAC,Canada

Posted Dec 05, 2025

The role of a Senior Backend Engineer on the Auth Infrastructure team at GitLab involves building critical authentication and authorization infrastructure for millions of users. The position focuses on designing and implementing secure, performant, and reliable identity services while contributing to GitLab's move towards a zero-trust architecture and microservices-based future. The role requires strong backend development skills, experience with proxy and edge technologies, service mesh architectures, and distributed systems.

Senior Manager - Workplace Technology

Company: Mozilla

Location: Canada

Posted Dec 05, 2025

Mozilla Corporation, a nonprofit-backed technology company, is seeking a leader for its Workplace Technology team. The role involves leading a team, defining and implementing enterprise service architecture, ensuring operational excellence, managing financial and vendor relationships, and enhancing user experience. The ideal candidate should have extensive experience in workplace technology, strong leadership skills, and a deep understanding of enterprise systems and services.

Solutions Engineer

Company: Grafana Labs

Location: India

Posted Dec 05, 2025

The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong technical skills, communication abilities, and a desire to grow technically.

Senior Partner Sales Manager - Global System Integrator (GSI)

Company: Canonical

Location: Anywhere

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing, with a global distributed team and a focus on building strategic relationships with partners.

FP&A Analyst - GTM

Company: GitLab

Location: USA

Posted Dec 05, 2025

This job description outlines a Financial Analyst role requiring expertise in financial modeling, data analysis, and cross-functional collaboration. The position involves supporting business teams with forecasting, reporting, and financial insights while using tools like Google Sheets and NetSuite. Key qualifications include financial analysis experience, communication skills, and knowledge of accounting practices.

Senior Manager - Workplace Technology

Company: Mozilla

Location: USA

Posted Dec 05, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and have over 225 million people using their products each month. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people. The role described is part of the IT Function within the broader Mozilla Infrastructure team, supporting ERP Services, Workplace services, ServiceDesk, and OnPrem DC Services across the organization.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages