Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in Recruitment. The position involves collaborating with partners to deliver comprehensive recruitment support, defining and executing sourcing strategies, assessing candidate suitability, and utilizing ATS for screening. The role requires a bachelor's degree, preferably with a master's, and at least 1 year of experience in direct sourcing and recruitment, preferably in ITESBPOFA and RPO setups. The position values curiosity, continuous learning, and a consultative approach to recruitment.

Digital Sales Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

IBM's Technology Sales is evolving to break boundaries with innovative approaches. They seek recent graduates who can combine technical interests with people skills to prospect and co-create solutions with customers, partners, and colleagues. The role involves providing clients with the heartbeat of their digital enterprise, being a subject matter expert on secure, reliable, scalable, and sustainable solutions that integrate with hybrid cloud and AI.

SAP EAM Asset Data Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job description outlines a senior SAP consultant role at IBM requiring expertise in EAM and PM modules, end-to-end project experience, leadership skills, and technical proficiency. It emphasizes strong communication, problem-solving, and stakeholder management abilities for successful project delivery.

Senior Software Engineering Manager - HashiCorp Infra Platform Services

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on a role as an Engineering Manager leading a team responsible for the core infrastructure of IBM's cloud platform. The role involves people leadership, technical accountability, operational health ownership, cost optimization, and process improvement. The ideal candidate should have experience in software engineering, infrastructure engineering, or SRE, with expertise in cloud-native systems, Infrastructure as Code, and operational health management.

Oracle Supply Chain Planning Consultant

Company: IBM

Location: DUBAI, AE

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a delivery consultant role in Oracle Supply Chain Planning. The role involves customer-facing responsibilities, project management, and technical expertise in supply chain applications. The position offers the chance to work on cutting-edge cloud implementations across various industries and regions.

Senior FICO Consultant (8+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

This role involves working with clients on SAP FICO implementation and support, requiring expertise in financial processes and collaboration with teams. It offers opportunities for growth and innovation in a global environment.

Quote to Cash Professional-Spanish Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role involves joining a dynamic global team that supports sellers by handling presales administrative tasks, enabling them to focus on high-impact revenue-generating activities. The position requires Quote to Cash process knowledge, accuracy in handling transaction requirements, and strong client relationship management skills. It offers an opportunity to contribute to strategic sales tactics and shape the future of the organization while working with a collaborative team.

SAP EAM Work Management Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The job description outlines the role of an SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have a solid SAP Enterprise Asset Management and Supply Chain Management background, with extensive experience in Plant Maintenance modules across at least 2 full implementations. The role requires strong technical and business skills, excellent leadership, and the ability to build successful client relationships.

Designer-User Experience Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working on professional projects, participating in research and design activities, and delivering innovative user experiences. The position requires a bachelor's degree, relevant work experience, and strong design skills.

Senior Digital Product Designer

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

IBM is seeking a Senior Product Designer to join their design team in Thailand. The role involves leading design teams, collaborating with cross-functional teams and clients, and delivering user-centered design solutions. The position requires 5+ years of UX/UI design experience, proficiency in design tools, and fluency in Thai and English.

Back-End Developer Co-op

Company: IBM

Location: TUCSON, US

Posted Dec 05, 2025

The text describes a co-op program at IBM focused on infrastructure engineering and storage systems development. It highlights the responsibilities, required education, and preferred technical skills for the role. The program offers hands-on experience, mentorship, and the opportunity to work with experienced professionals in the field.

SAP HANA EWM Consultant

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on a role as a senior SAP Consultant. The position involves client-facing responsibilities, strategic SAP solution focus, and comprehensive solution delivery. The role requires excellent configuration experience within the SAP EWM module, problem-solving skills, and knowledge of SAP MM and Ariba. The text emphasizes long-term career growth, collaboration, and the opportunity to work on innovative projects.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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