Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Infrastructure Specialist - System Administration

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves developing infrastructure strategies for cloud-based solutions, administering environments, and mentoring junior specialists.

Senior Salesforce Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The company values curiosity, continuous learning, and challenges the norm to deliver innovative solutions. The Global Cloud Services Practice seeks Salesforce consultants to help clients integrate strategy, process, technology, and information to improve effectiveness, reduce costs, and increase profit and shareholder value.

Software Development Engineer in Test (SDET) - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion. It provides training, promotion opportunities, feedback, and benefits like flexible working, sabbaticals, and pension plans. The role of Software Development Engineer in Test involves designing, developing, and implementing automation solutions using tools like Red Hat Ansible, HashiCorp Terraform, and IBM RNA.

Entry Level Software Engineer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM seeks software developers to work on strategic initiatives, design, code, test, and provide industry-leading solutions. The Electronic Design Automation (EDA) organization develops software tools for hardware and semiconductor development, focusing on microprocessor design and functional verification. The role requires strong algorithmic programming skills, experience with object-oriented and scripting languages, knowledge of digital circuit and logic design, and excellent communication and collaboration abilities.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 05, 2025

The text is a job description for a Product Manager role at IBM. It highlights the responsibilities, required skills, and preferred qualifications for the position. The role involves collaborating with cross-functional teams, supporting product teams, and driving efficiency in product management processes. The position offers an opportunity to work on innovative projects and contribute to the success of IBM's products.

Back-End-developer Storage NooBaa

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job posting highlights opportunities to work on innovative AI-powered cloud-native solutions, collaborate with global teams, and contribute to impactful software development. The role emphasizes technical expertise, continuous learning, and career growth within IBM's research and technology landscape.

Digital Sales Specialist– Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking recent graduates who can combine technical skills with people skills to prospect and co-create solutions with clients. The role of a Digital Seller involves qualifying leads, converting them into business opportunities, and collaborating with colleagues to support deal closure. The position requires confidence, motivation, business acumen, and excellent communication skills.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Preferred qualifications include experience with AEM Core Technologies, OSGI Services, Java, and familiarity with building tools like Jenkins and Maven.

Complex Project Manager-SAP HANA

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

IBM Consulting seeks skilled consultants with SAP expertise in project management. The role involves leading teams, managing large-scale strategic projects, and delivering end-to-end implementations. The company values curiosity, continuous learning, and long-term career growth.

Delivery Consultant, DB2 on z/OS

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes the role of a Delivery Consultant at IBM Technology Expert Labs, where they work closely with clients to design, deliver, and optimize IBM technology solutions. The role requires technical expertise in IBM products, problem-solving skills, and the ability to collaborate with clients to address real business challenges. The position offers excellent onboarding, a collaborative culture, and opportunities for career advancement.

Package Consultant-Workday Finance

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The consultant will serve as a client-facing practitioner, selling and implementing expert services using IBM's offerings and technologies. The role requires functional expertise in Oracle Cloud Payroll and experience with HCM Cloud projects.

Security Consultant - Guardicore

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and a constant quest for knowledge. It emphasizes the role's responsibilities, required education, and technical expertise, particularly in microsegmentation, zero trust, and network security.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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