Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Entry Level Supply Chain Operations Professional 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM offers internship opportunities in various areas of supply chain, providing exposure to advanced technologies and continuous learning. The company values continuous growth, teamwork, resilience, and problem-solving skills. Interns will gain in-depth understanding of supply chain functions and business operations.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.

SAP PP Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and innovation in solving complex business problems. The role of an SAP PP Consultant is outlined, focusing on designing and developing client solutions, supporting SAP PP enhancements, and advocating for continuous improvement.

Application Developer - SAP ABAP HANA

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP ABAP development. It outlines the required education, technical expertise, and preferred experience for the role. The position involves designing, developing, testing, and supporting SAP ABAP code, collaborating with functional analysts and business users, and staying up-to-date with the latest technologies.

Technical Consultant-Identity & Access Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The successful candidate will be a CyberArk Certified Delivery Engineer or equivalent, with experience in implementing and managing Privileged Access Management solutions using CyberArk technology. The role requires designing, deploying, and enhancing PAM solutions, as well as providing security architecture and infrastructure setups. The candidate should have 8+ years of industry experience in Identity Management and Governance products, with a minimum of 5+ years of experience in implementing and managing Saviynt IGA solutions.

Intern – Associate Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes an Associate Consultant Intern role at IBM, where the intern will help clients transform their businesses by understanding their processes, goals, and objectives. The intern will work with leading technologies, develop process maps, translate requirements into analytical specifications, and define current and future operational scenarios. The role requires a high school diploma or bachelor's degree, technical expertise in areas like cloud migration, AI, and networks, and excellent communication skills.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technical expertise and cross-functional teamwork. It outlines responsibilities involving SAP solutions, strategic projects, and industry-specific challenges.

Credit & Collection Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 05, 2025

The text is a job description for an OTC Analyst Specialist role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling OTC transactional tasks, maintaining client relationships, and meeting SLAs and OLAs. The preferred candidate should have a bachelor's degree in a relevant field, 2-4 years of experience in account receivable processes and BPO settings, and knowledge of finance concepts and accounting software.

Security Architect

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This text describes a security architect role at IBM Consulting, outlining responsibilities such as designing cloud-based security architecture, collaborating with cross-functional teams, and maintaining security policies. It lists required qualifications including a bachelor's degree, cloud platform expertise, and certifications like CISSP. The content is factual and focused on job requirements without emotional language.

Complex Project Manager-Hybrid Multicloud Platforms

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

The text describes a Complex Project Manager role at IBM Consulting, focusing on hybrid multicloud platforms and data analytics. The role involves leading end-to-end project lifecycle, cloud infrastructure oversight, collaboration with cross-functional teams, bilingual liaison between Japanese clients and internal teams, risk identification and mitigation, application releases, project documentation, and customer success. The ideal candidate should have 7-10 years of experience in technical project management, cloud-native applications, data analytics transformations, and thrive in cross-cultural settings with Japanese enterprise clients.

UX Designer stagiaire Business & Stratégie – IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 05, 2025

The text is a job posting for a position at IBM Studios Paris, which is the accelerator for innovative projects of IBM France Consulting. The role involves creating clear and impactful experiences, collaborating with business and innovation consultants, and participating in various activities such as service design, user research, and business model transformation. The position requires a Master's degree, proficiency in Microsoft and Adobe software, and experience in service design and experience design.

Senior Managing Consultant SAP FI

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job posting is for a Finance Transformation Senior Managing Consultant role at IBM Consulting, focusing on SAP implementation services. The role involves leading project teams, providing thought leadership, and growing revenue. The ideal candidate should have deep expertise in SAP FICO, SAP S4 HANA Finance, and Central Finance, along with experience in leading projects and managing stakeholders.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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