Excellent Customer Service Jobs

1,587,456 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Brand Sales Specialist– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. The company seeks recent graduates and early career sales professionals with technical interests and people skills to prospect and co-create solutions with clients. A Brand Sales Specialist role involves providing clients with the heartbeat of their digital enterprise, delivering secure, reliable, scalable, and sustainable solutions that integrate with hybrid cloud and AI. IBM offers comprehensive onboarding, industry-leading learning culture, and ongoing development to advance careers.

Application Developer-Oracle eBS

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships, creating technical solutions, and adopting best practices in Oracle ERP Cloud suites. It requires experience in Agile, Scrum, DevOps, and cloud integrations using ICS OIC, as well as R12 and Cloud Fusion experience.

Data Engineer-Enterprise Content Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include creating templates in Open Text Extreme CE 234 Version, designing and developing documents using OpenText Exstream, and understanding input/output file formats. Required education is a Bachelor's Degree, with a Master's Degree preferred. Required technical expertise includes experience with Exstream Design Manager, Exstream Designer Tool, and Exstream Web Service.

Back End Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Backend Developer intern position at IBM. It outlines the responsibilities, required education, technical expertise, and preferred experience for the role. The position involves working with client-server architectures, networking protocols, application development, databases, and creating APIs. The intern will also design and implement large-scale systems and need to have knowledge of Agile and Cloud devOps development methodologies.

Service Designer - GDS

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text highlights IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive work environment with benefits like training, flexible working, and diverse team collaboration.

Event & Experience Marketing Manager

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM Japan is seeking an experienced Event Team Manager to lead a team of 10 event practitioners. The role involves developing and executing an event strategy to enhance brand awareness, generate leads, and achieve business objectives. The ideal candidate should have a strong background in marketing, event management, and people leadership, with experience in global multinational companies and B2B technology sectors.

IBM - Technical Support Professional - zSoftware CICS Support

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job posting for a Technical Support Professional at IBM for their CICS product. It describes the role, responsibilities, required and preferred qualifications, and preferred technical experience. The posting emphasizes the importance of strong communication skills, problem-solving abilities, and the ability to work in a virtual team.

HashiCorp Sr. Resident Solutions Architect

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The Resident Technology Services team provides premium long-term professional services to IBM customers, aligning with their biggest technical transformation initiatives. The team consists of highly skilled architects and engineers who have played critical roles in technical transformations. The role involves providing guidance on cloud transformation, assisting with people, processes, and workflows, contributing to a multi-cloud adoption framework, and educating customers on the business value of IBM HashiCorp products.

AWS Full Stack Developer - Defence

Company: IBM

Location: London, GB

Posted Dec 04, 2025

IBM CIC offers a career with deep technical and industry expertise, opportunities for growth, and a culture that values curiosity and innovation. The company provides training, promotion opportunities, diversity and inclusion, and benefits like flexible working and maternity leave.

SAP Success Factors EC Design Lead Role

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Success Factors EC Design Lead and Subject Matter Expert. The position involves leading the design, implementation, and management of SAP Success Factors solutions, collaborating with stakeholders, and providing technical expertise to clients worldwide.

Package Consultant-Workday Integrations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description highlights a career opportunity at IBM Consulting, where consultants work closely with clients globally to improve hybrid cloud and AI solutions. The role involves delivering technical and industry expertise, collaborating with clients, and driving innovation using IBM's technology platforms. The position requires a Bachelor's degree, preferably a Master's, and extensive experience with Workday consulting, integrations, and Studio.

Quality Engineer-Middleware

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires designing, building, testing, and deploying effective testing solutions, applying automated tools across the Software Development Life Cycle, and supporting the test team with tool and process recommendations.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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