Excellent Customer Service Jobs

1,587,456 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive experience with SAP FICO and related modules.

Senior Application Architect (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally, and serving as an Architect to define solutions, guide technical teams, and collaborate with stakeholders. The position requires expertise in cloud solutions, SDLC, DevOps, and programming languages like Java and Python.

Salesforce Developer - L1

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The job description outlines a role in a Center of Excellence focused on developing scalable Salesforce applications, particularly for Service Cloud and Field Service Cloud. The position involves collaborating with stakeholders, implementing service processes, ensuring compliance, and integrating with enterprise applications. Required skills include Salesforce development, problem-solving, communication, and a willingness to learn.

DB2 Modernization Jr Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role offers opportunities to work with IBM clients on innovative solutions, emphasizing collaboration and career growth. It highlights strong technical skills and a supportive environment for professional development.

Senior PLM (Product Lifecycle Manager) for FMCG and CPG clients (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior PLM Product Lifecycle Manager for FMCG and CPG clients. The role involves providing strategic leadership, developing digital PLM initiatives, overseeing PLM integration with cutting-edge technologies, and ensuring project delivery. The position offers individual career growth, training opportunities, and the chance to work on large-scale projects in a knowledge-sharing culture.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Developer. It emphasizes the importance of teamwork, training, communication, and collaboration skills. The position requires a Bachelor's degree, with a preference for a Master's degree, and 5+ years of experience in Java, Spring, Spring Boot, OOPS concepts, web services, microservices, AWS Lambda, React, Redux, Flux, ES6, HTML5, Bootstrap, CSS, and jQuery.

Red Hat OpenShift L2+

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The job description outlines the key responsibilities and required skills for an OpenShift Engineer. The role involves managing OpenShift clusters, automating tasks, monitoring performance, ensuring security and compliance, collaborating with teams, and creating documentation. Strong technical skills in OpenShift, Kubernetes, Docker, Linux, scripting, and cloud platforms are essential.

Delivery Project Executive

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is a Delivery Project Executive responsible for managing the delivery of contracted services to clients, ensuring client satisfaction, and driving growth through innovation and expansion of existing services. The position requires strong leadership, stakeholder management, and financial acumen.

Softare Development Engineer II - HashiCorp Nomad

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires 3+ years of software development experience and expertise in cluster orchestrators, schedulers, container technologies, and distributed systems.

Package Consultant-Oracle Enterprise Performance Management

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships with finance stakeholders, creating technical solutions, and implementing best practices. It requires strong technical skills in HFM, FDMEE, and financial processes, as well as excellent communication and problem-solving abilities.

IT Business Analyst - Risk (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with strong technical and functional knowledge in Risk Management. The role includes analyzing regulation, defining functional design specifications, managing vendor relationships, executing database scripts, liaising with the business, and providing guidance to project teams.

IBM Cloud Data Services Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a developer role within IBM Cloud Data Services, requiring expertise in Golang, Kubernetes, Docker, Helm, CICD, and GitOps. Responsibilities include designing scalable microservices, ensuring security compliance, and participating in oncall rotations. The role emphasizes collaboration, cloud platform expertise, and adherence to security best practices in a dynamic work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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