Excellent Customer Service Jobs

1,587,656 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Business Transformation Consultant - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting, focusing on client collaboration, technology innovation, and project management. It highlights required skills and responsibilities, emphasizing strategic impact and technical expertise.

Package Consultant-SAP Ariba Contract

Company: IBM

Location: KARACHI, PK

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and improving hybrid cloud and AI solutions. It outlines the role and responsibilities, including identifying customer needs, preparing demonstrations, and becoming a thought leader in procurement. The required education is a bachelor's degree, with a master's degree preferred. Technical expertise includes knowledge of SAP's procurement solution suite, cloud computing platforms, Agile methodologies, and project management.

Transition Manager

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading and managing large transition projects with global delivery capabilities. It highlights the need for strong transition management expertise, excellent communication skills, and understanding of GenAI based tools.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM that emphasizes a fast-paced, collaborative, and innovative work environment. It highlights the importance of technical skills in areas such as microservices, API design, AI, and large language models, as well as the ability to work with customers and senior management to deliver value.

IBM Innovation Studio Manager

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM Japan is looking for an experienced studio leader to join their marketing communications and CSR team. The role involves developing and executing a studio strategy to drive brand awareness, generate leads, and achieve business goals. The ideal candidate should have a marketing degree, 5+ years of sales or consulting experience, and 5+ years of people management experience. Strong leadership, strategic planning, innovative thinking, and excellent communication skills are required.

Application Developer-SAP ABAP - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting focused on designing, developing, and supporting applications with a focus on SAP Netweaver and ABAP. The position requires hands-on experience with SAP ABAP, CDS View, and Japanese language proficiency. The role involves working in client-based schedules and locations in Quezon City, Eastwood, UP Ayala Technohub, or Cebu.

QA/Test Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a QATest Developer intern role at IBM, emphasizing opportunities to innovate, collaborate on complex projects, and work with advanced technologies like cloud computing and APIs. It outlines responsibilities involving system design, development, and DevOps methodologies, along with required skills in programming languages and tools.

Genesys Consultant and Team Lead

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on delivery leadership, solution architecture, client management, requirements design, cross-functional team coordination, contact center platform expertise, and continuous improvement. It highlights the role's responsibilities, required education, technical expertise, and preferred experience in contact center transformation programs and Genesys Cloud CX solutions.

Storage Technical Account Manager

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

IBM is seeking a Technical Account Manager for their Premium Storage team. The role involves providing high-quality remote technical support to premium storage clients, collaborating with other support groups, and maintaining client relationships. The ideal candidate should have at least 2 years of experience in remote technical support and familiarity with IBM Storage Portfolio products.

Data Scientist (m/w/d) mit guten Deutschkenntnissen

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Data Scientists at IBM work on solving business problems using leading-edge tools and technologies, with a focus on data analysis, model development, and communication of results to both technical and non-technical audiences.

Senior Solutions Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, shape solution strategies, and influence high-value engagements. It emphasizes the importance of curiosity, knowledge, and a culture of evolution and empathy. The role of a Senior Solutions Consultant is detailed, focusing on driving complex solution pursuits, shaping strategic opportunities, and influencing customer engagements in the public sector.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, developing partnerships with HR stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. The candidate should have experience in automation, Ansible, and Oracle PL/SQL.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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