Excellent Customer Service Jobs

1,587,656 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Full Stack Developer – Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the collaborative work environment, technical expertise, and opportunities for learning and growth. It emphasizes the role's focus on application development, problem-solving, and utilizing various technologies and frameworks.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. The responsibilities include scaling an existing RAG code base for a production-grade AI application, requiring proficiency in prompt engineering, LLMs, Retrieval Augmented Generation, and programming languages like Python or Java. Experience with vector databases, AI frameworks, and cloud platforms is preferred.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on cloud application development and deployment. It highlights the required and preferred education and technical expertise, including experience with Java, Spring, CICD tools, and test automation tools.

Veeva Architect & Engineer

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on partnering with clients to design and implement Veeva Development Cloud solutions. It requires expertise in Veeva, cloud computing, and life sciences regulatory frameworks. The role involves leading technical discovery, designing solutions, configuring Veeva Vaults, and mentoring junior resources.

SAP SCM Consultant

Company: IBM

Location: MILANO, IT

Posted Dec 04, 2025

The job posting is for a highly skilled Package Consultant with expertise in SAP HANA Supply Chain Management. The role involves leading and managing SAP HANA SCM and TM package implementations, providing technical leadership, collaborating with stakeholders, and staying updated with the latest SAP developments. The ideal candidate should have a strong background in SAP consulting, at least 5 years of experience in SAP HANA SCM and SCM PP APO IBP, and excellent communication and project management skills.

Procurement Profession and Tactical Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Procurement Specialist at IBM. The position requires a Bachelor's degree, 2-5 years of experience in procurement, strong communication skills, contracting knowledge, and proficiency in Microsoft Office Suite. The role involves end-to-end procurement operations, vendor onboarding, managing relationships, and ensuring audit readiness. IBM emphasizes a positive attitude, curiosity, and the ability to work in the North America time zone.

Database Engineer - DSE and HCD

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a DSEHCD database engineer role at IBM Software. It highlights the opportunity to work on a distributed database powering critical infrastructure, collaborate with talented engineers, and tackle complex technical challenges. The role involves building and improving the core of the database, owning the development lifecycle, debugging distributed systems, and contributing to technical documentation.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst for Record to Report (R2R). The position involves general accounting tasks, risk identification, and meeting client Service Level Agreements (SLAs). The role requires a bachelor's degree, proficiency in MS Office and ERP software, and strong interpersonal skills.

SAP FI/CO Functional Consultant

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The role of an SAP FICO Consultant within IBM Consulting involves leading and supporting SAP FICO design and configuration across various process areas, working with client finance stakeholders, configuring and optimizing core FICO processes, supporting integration with other SAP modules, participating in system upgrades and migrations, preparing functional specifications, collaborating with technical teams, developing end-user training, and contributing to continuous improvement initiatives.

Billing Analyst

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Billing Analyst role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling various financial and customer-related tasks, such as order processing, invoicing, and dispute management. The ideal candidate should have a relevant degree, experience in account receivable processes, and proficiency in accounting software.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This role involves data analysis, collaboration with teams, and requires skills in Python, Spark, and cloud tools. It emphasizes teamwork and communication for technical and non-technical audiences.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients worldwide. The position requires experience with the Customer1 application, specifically in Supplier Services, and knowledge of Cobol, JCL, CSS, and Online systems.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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