Excellent Customer Service Jobs

1,587,656 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. The Data Engineer will develop, maintain, evaluate, and test big data solutions using Spark Framework, Python or Scala, on Hadoop and Azure Cloud Data Platform. Responsibilities include building data pipelines, processing data with Spark, developing efficient software code, and working with Hadoop and Azure ecosystem components.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers, developing partnerships with HR stakeholders, creating technical solutions, and implementing plans for testing business processes. The role requires excellent communication skills, experience with Oracle Cloud Applications, and knowledge of P2P modules.

SOC Analyst

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The job description outlines the responsibilities of a SOC Analyst, including analyzing SIEM alerts, conducting root cause analysis, collaborating with engineering teams, validating escalations, analyzing complex email cases, handling NextGen Endpoint Protection incidents, analyzing suspicious emails, and supporting continuous improvement of workflows. The role requires a solid understanding of cyber kill chain, MITRE ATT&CK, and incident response, as well as proficiency with SIEM, Splunk, EDR, CrowdStrike, and SOAR automation workflows.

Senior Software Developer FileNet Content Manager

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM FileNet Content Manager is an enterprise content management platform. The company is seeking an innovative, experienced software developer to build AI-infused features for their products. The role involves working in a dynamic, collaborative environment, mentoring junior developers, and contributing to the full software development lifecycle.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job role is for a Software Development Manager to lead the design and development of IBM Consulting Advantage Platform. The role involves managing a team of engineers, collaborating with stakeholders, and driving software development activities. Required skills include Python, data analytics, and experience with cloud technologies.

Senior Scrum Master – Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC promotes a supportive work environment with opportunities for career growth, training, and innovation. The role emphasizes collaboration, Agile methodologies, and delivering secure solutions for defense clients, while offering comprehensive benefits and professional development.

エンタープライズのお客様向けアカウントセールス(パートナー様連携)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

This job posting highlights IBM's recruitment for a sales role focused on enterprise clients in finance, manufacturing, and retail. The position emphasizes collaboration with partners, innovative solutions, and strategic growth opportunities. It outlines responsibilities like customer engagement, cross-functional teamwork, and long-term value creation, while showcasing IBM's supportive training environment and team-oriented culture.

Infrastructure

Company: IBM

Location: Cheltenham, GB

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Java Engineer to lead projects, mentor junior engineers, and shape technical direction.

Firmware Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's job description emphasizes innovation, collaboration, and technological leadership in developing complex systems and solving global challenges. It outlines roles in firmware, hardware, and software development with requirements for programming skills and agile methodologies.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 04, 2025

This job description highlights opportunities in IBM Consulting, emphasizing collaboration with global clients, career growth, and impactful work in hybrid cloud and AI. It outlines BPO roles with specific responsibilities and requirements, including Japanese language skills and technical expertise.

Senior OCP Consultant

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The IBM Technology Expert Labs team is seeking a skilled System Administrator Consultant with experience in OpenShift/Kubernetes cluster administration and Linux RHEL-based systems. The role involves managing OpenShift/Kubernetes clusters, RHEL/Linux systems, and implementing best practices for network, storage, and infrastructure. The ideal candidate will have a collaborative and experiential mindset, strong problem-solving skills, and the ability to build effective relationships with clients and partners.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role is an Associate Software Developer at IBM, working in a Client Innovation Center Delivery Center. Responsibilities include data gathering, storage, processing, predictive modeling, and designing enterprise search applications. The role requires a Bachelor's degree, experience with Azure Databricks, Python, SQL, and Azure DevOps, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages