Excellent Customer Service Jobs

1,587,778 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Source to Pay Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading end-to-end Oracle Source to Pay implementations. It highlights the role's responsibilities, required education, and technical expertise. The position involves collaborating with cross-functional teams, driving process improvements, and mentoring junior consultants.

QA Automation Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a QA Quality Assurance Test Automation Developer. The position involves designing test plans, executing test cases, and implementing test automation in CICD pipelines. The role requires proficiency in Selenium, Python, API testing, and agile methodologies. It emphasizes collaboration with development teams and delivering quality software products.

Senior SAP SCM Consultant

Company: IBM

Location: MILANO, IT

Posted Dec 04, 2025

The text is a job description for a seasoned SAP Program Manager at IBM Consulting. The role involves leading and managing multiple SAP programs and projects, developing project plans and budgets, managing risks and issues, ensuring quality control, building relationships with stakeholders, and mentoring team members. The ideal candidate should have a bachelor's degree, at least 10 years of project management experience with 5 years in an SAP environment, and strong leadership, communication, and problem-solving skills.

SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with specific SAP modules and having expertise in SAP Master Data Governance.

Senior Tech Recruiter

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for a cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers global collaboration, impact on technology, limitless learning opportunities, and a focus on inclusion and diversity.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves accounting responsibilities with clients, emphasizing collaboration and career growth opportunities at IBM Consulting.

Corporate Account Manager

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Corporate Account Manager. The position involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions, and ensuring enterprises achieve efficiency, security, and scalability in their cloud journey. The role requires 2+ years of complex full cycle sales closing experience, success in managing both inbound and outbound sales motions, familiarity with cloud and infrastructure software, and a strong executive presence.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a Senior Lead ML Data Scientist role at IBM Consulting, focusing on end-to-end ML/AI initiatives using the Databricks ML ecosystem and generative AI. The role involves solutioning, presales engagement, delivery execution, GenAI workloads, MLOps governance, and leadership collaboration.

Backend Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands. The role of a Backend Developer involves leading problem resolution, collaborating with teams, and designing automation tools. Required skills include software development expertise, Linux experience, and problem-solving abilities.

Senior SAP Project Manager | Complex Delivery & Governance

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex SAP programs across global enterprises. The individual is skilled in managing end-to-end project lifecycles, multivendor delivery models, and seamless integrations across SAP and non-SAP landscapes. They are recognized for strong execution control, risk mitigation, and ability to drive successful cutovers, testing cycles, and phased deployments.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role of an Associate Software Developer at IBM involves working in a Client Innovation Center, collaborating with diverse teams to gather, store, and process data using various technologies. The position requires implementing predictive models, designing enterprise search applications, and working in an Agile environment. Strong communication skills and the ability to communicate with both technical and non-technical audiences are essential.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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