Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Sr. Customer Success Operations Manager

Company: Menlo Security

Location: USA

Posted Dec 03, 2025

Menlo Security is seeking a CS Operations Lead to manage renewal operations, drive data analytics and reporting, optimize the customer lifecycle, and foster cross-functional alignment. The ideal candidate should have 5+ years of experience in Customer Success Operations or relevant consulting experience, expert-level proficiency in Gainsight and CRM systems, and strong analytical and communication skills.

Senior Market Manager Airbnb for Business

Company: Airbnb

Location: Canada

Posted Dec 03, 2025

Airbnb's Senior Market Manager role focuses on B2B growth, requiring sales expertise and strategic thinking. The position offers opportunities to drive business travel solutions and collaborate across teams, with a commitment to diversity and inclusion.

Senior Engineering Director - AI Integrated Systems

Company: Axelera AI

Location: Europe,UK

Posted Dec 03, 2025

Axelera AI is a global industry pioneer in AI hardware, having raised $120 million and built a world-class team of 220+ employees. They are seeking a strategic engineering leader to own hardware development and lead the design of their AI accelerator cards and system-level solutions.

Enterprise Real Account Manager

Company: Mapbox

Location: USA

Posted Dec 03, 2025

Mapbox is a leading real-time location platform for businesses, offering tools for navigation and location-aware applications. The company values high-performing individuals, diversity, and teaching. The role involves building relationships with enterprise customers, presenting solutions, and expanding Mapbox adoption in key industries.

Lead Technical Program Manager - Business Continuity & Disaster Recovery

Company: HubSpot

Location: USA

Posted Dec 03, 2025

The text describes a strategic systems-level thinker role in HubSpot's Security team, focusing on building Business Continuity and Disaster Recovery (BCDR) programs to enhance organizational resilience. The role involves partnering with various teams, conducting Business Impact Analyses, developing BCDR strategies, and leading disaster recovery tests. The company values transparency, learning, and authenticity, and offers competitive compensation and benefits.

Staff Machine Learning Engineer - Communication & Connectivity

Company: Airbnb

Location: USA

Posted Dec 03, 2025

The text describes Airbnb's community and the role of a Staff Engineer in developing advanced machine learning solutions to enhance guest and host experiences. It highlights the opportunity to shape early-stage initiatives, lead ML applications, and foster engineering maturity.

Support Specialist (Night Shift)

Company: G-P

Location: India

Posted Dec 03, 2025

The job posting describes a Support Specialist role supporting HR, IT, Finance, and benefits queries. The role involves handling day-to-day queries, developing an omnichannel engagement strategy, triaging and prioritizing tickets, managing customer relationships, and communicating effectively. The ideal candidate should have 1-2 years of experience in Global Shared Services, proficiency in English, problem-solving skills, customer orientation, organizational skills, and the ability to work in a dynamic environment and meet SLAs and KPIs.

Senior OT Operations Manager

Company: GuidePoint Security

Location: USA

Posted Dec 03, 2025

GuidePoint Security is seeking a Senior OT Operations Manager to optimize delivery processes, enhance project management capabilities, and drive operational excellence across their growing OT services and incident response engagements. The role focuses on process optimization, project manager capability enhancement, OT incident response operational excellence, strategic operations and performance management, and cross-functional leadership and alignment.

Safety Lead Risk Management Consultant

Company: ClinChoice

Location: USA

Posted Dec 03, 2025

ClinChoice is seeking a Benefit Risk and Risk Management Lead Consultant for a 12-month contract with extension possibilities. The role involves leading global medical safety management, conducting risk assessments, and ensuring product safety. The ideal candidate should have a medical degree, 6+ years of pharmacovigilance experience, and strong leadership skills.

Medical Information Specialist - (French & English Speaking)

Company: EVERSANA

Location: UK

Posted Dec 03, 2025

EVERSANA is a global company with over 7000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. They prioritize improving patient lives, embrace diversity, and have a strong focus on customer service and innovation. The company offers a medical communications position that involves translating documents, responding to drug information inquiries, identifying adverse events, and medical writing.

Enterprise Support Specialist

Company: SoundStack

Location: USA

Posted Dec 03, 2025

SoundStack is an audio-as-a-service company that provides digital audio businesses with access to big tech, easy-to-use tools, and the ability to connect with any provider across the market. The Enterprise Support Specialist role is responsible for ensuring the technical success and satisfaction of VIP partners across both the Platform and Marketplace areas of SoundStack. The role involves providing frontline technical support, aiding in the onboarding process, acting as the primary point of contact for VIP partners, managing escalations, maintaining service level agreements, documenting client interactions, proactively monitoring service performance, communicating with stakeholders and customers, conducting training sessions, and participating in weekend and on-call support.

CRM Lifecycle Lead

Company: Welltech

Location: Spain,Poland,Ukraine,Cyprus

Posted Dec 03, 2025

Welltech is a global wellness company with Ukrainian roots, aiming to help people build healthy habits for life. They have 255 million users and operate in multiple countries with a remote-friendly team of 700+ professionals. Welltech offers innovative apps like Muscle Booster, YogaGo, and WalkFit to empower users on their wellness journeys. The company values include growing together, driving results, leading by example, and being wellmakers.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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