Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Staff Software Engineer

Company: Gusto, Inc.

Location: Canada

Posted Dec 03, 2025

Gusto seeks seasoned software engineers to develop customer-facing products, mentor teams, and scale large applications. Requirements include Ruby on Rails experience, AI tool proficiency, and collaboration with cross-functional teams. Compensation ranges from $163k to $247k annually.

DTC Ecom Direct Response Video Editor - High-growth DTC brand

Company: MNY Ventures

Location: Anywhere

Posted Dec 03, 2025

MNY Ventures seeks a skilled direct response video editor to scale their successful DTC campaigns. The role offers high autonomy, performance-based rewards, and opportunities to lead, with a focus on creating high-converting videos for a fast-growing supplement brand.

Machine Learning Engineer - AI Decisioning

Company: Hightouch

Location: North America

Posted Dec 03, 2025

Hightouch is looking to hire a machine learning engineer to expand their data activation products with an intelligence layer. The role involves working on various problems such as personalization, automated experimentation, predictive audiences, content generation, and budget optimization. The company values impact and potential for growth over years of experience.

Golang Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 03, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Golang Engineering Manager to lead a team of software engineers working in Golang and develop internal products. The role involves accountability for design and development, leading a team, developing skills of direct reports, and seeking improvements to established processes. The company offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and other benefits.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: Canada

Posted Dec 03, 2025

The Sr Fraud Operations Analyst role involves complex fraud investigations, identifying vulnerabilities, designing procedures, and training teams. The ideal candidate should have 5+ years of experience, strong SQL skills, familiarity with fraud concepts, and the ability to work independently and collaboratively.

Lead Software Engineer - Content Ingestion

Company: Muck Rack

Location: USA

Posted Dec 03, 2025

The job posting is for a Lead Software Engineer to join the Content Ingestion team. The role involves designing and evolving systems to transform unstructured data into valuable insights for customers. The ideal candidate should have 8+ years of experience, expertise in Python and web frameworks, experience with microservices and streaming technologies, and a collaborative mindset.

Director Demand Generation

Company: Fortive

Location: UK,Sweden,Netherlands,Spain

Posted Dec 03, 2025

The text outlines a comprehensive job description for a strategic marketing role involving demand generation, campaign management, ABM strategies, cross-functional collaboration, and performance tracking. It emphasizes technical expertise, language skills, and data-driven approaches across B2B SaaS and high-tech industries in the EMEA region.

Community Experiences Manager

Company: Figma

Location: USA

Posted Dec 03, 2025

Figma is seeking a community builder and connector to create programs that inspire engagement, foster advocacy, and influence adoption. The role involves designing hackathons, scaling advocacy programs, developing recognition and awards, and partnering cross-functionally. The ideal candidate has 5+ years of experience in community engagement, proven experience running community programs at scale, strong operations and program management background, excellent cross-functional collaboration skills, and a passion for community building.

Partner Marketing Manager

Company: Canonical

Location: North America,Latin America

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems, with a widely used platform called Ubuntu. The company partners with top technology companies and is looking for a Partner Marketing Manager to develop strategic relationships with global partners. The role involves building joint go-to-market plans, creating integrated campaigns, and growing Canonical's partner ecosystem.

Service Delivery

Company: Blackbaud

Location: India

Posted Dec 03, 2025

The job requisition is for a Service Delivery Staff position at Blackbaud. The role involves delivering services to customers, managing processes, building customer relationships, and troubleshooting issues. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced team environment. Blackbaud is a digital-first company with a flexible remote or hybrid work culture.

Manager - Enterprise Sales

Company: Figma

Location: USA

Posted Dec 03, 2025

Figma is seeking a Manager Enterprise Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and delivering weekly forecast meetings. The ideal candidate should have 7+ years of sales experience, 2+ years of management experience, and a proven track record of leading successful sales teams. Figma offers a competitive compensation package and benefits.

Lead Fraud Operations Analyst

Company: Apollo.io

Location: Mexico

Posted Dec 03, 2025

This job description outlines a Sr Fraud Operations Analyst role focused on fraud investigations, vulnerability analysis, and team training. The position requires technical skills in SQL, data analysis, and fraud rule development, along with strong communication and problem-solving abilities. Ideal candidates should have experience in fraud investigations, familiarity with chargebacks and ACH processes, and a proactive approach to independent problem-solving.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages