Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Web Engineer

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open-source software and operating systems, with a focus on enterprise and technology markets. The company values transparency, intellectual honesty, and teamwork, and is hiring a Senior Software Engineer to drive best practices and lead technical conversations.

Engineering Manager - Web

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open-source software and operating systems, with a focus on enterprise and technology markets. The company is founder-led, profitable, and growing, with a globally distributed team. They are hiring a Web Engineering Manager to work collaboratively across the organization to deliver reliable, scalable, and delightful user experiences for Canonical products.

Embedded Linux Consultant

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is hiring an Embedded Linux Field Engineer for Devices/IoT, emphasizing Linux expertise, remote work in Japan, and a competitive compensation package with global opportunities. The role involves customer engagement, solution development, and collaboration with industry leaders in innovative technologies.

Technical Author (multiple roles and seniority levels)

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical seeks Technical Authors to enhance documentation practices across products and teams. Roles offer growth, collaboration, and global impact with competitive benefits.

Graduate HR Generalist

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems. They are a pioneer in global distributed collaboration and are looking for a Graduate HR Generalist to join their APAC region. The role involves providing HR support, maintaining HRIS, owning global projects, partnering with managers and employees, processing new hires, providing benefits support, conducting audits, and improving processes.

Revenue Accounting Manager - Software Industry, IFRS 15, NetSuite

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems. They are hiring a Revenue Accounting Manager to drive revenue recognition processes and ensure proper application of revenue accounting guidance. The company values collaboration, innovation, and a distributed work environment.

Ubuntu Security Engineer

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical promotes its role as a leading open-source provider, highlighting opportunities in security engineering with global collaboration, competitive compensation, and professional development. The job emphasizes innovation, remote work flexibility, and contributions to open-source communities.

Marketing Manager

Company: PROCEPT BioRobotics

Location: Japan

Posted Dec 02, 2025

PROCEPT BioRobotics is a company focused on revolutionizing treatment for benign prostatic hyperplasia through surgical robotics innovation. They prioritize patient care, provide effective treatment options for surgeons, and uphold shareholder trust. The company offers career growth opportunities and a supportive work environment. The Marketing Manager APAC role involves designing and executing marketing strategies across the APAC region, with a focus on product management, utilization, disposables, education, and customer engagement events.

Client Success Manager

Company: PeopleGrove

Location: Remote

Posted Dec 02, 2025

This job posting highlights a Client Success Manager role with competitive compensation, flexible work options, and comprehensive benefits. The company emphasizes its mission to empower educational institutions through innovative software solutions and meaningful student engagement.

Cloud Support Engineer

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They offer a remote Cloud Support Engineer role in Japan, requiring excellent communication skills, technical expertise in Linux systems, and a passion for open source development. The company values diversity, offers a distributed work environment, and provides benefits such as personal learning budgets and annual compensation reviews.

Product Marketing Manager – IoT & Embedded Systems

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on IoT and embedded systems. The company offers solutions like Ubuntu Core and Ubuntu Pro for Devices, which are trusted by major companies. Canonical is seeking a Product Marketing Manager for IoT and Embedded Systems to drive adoption and commercial success of their IoT portfolio.

Staff Backend Engineer

Company: Apollo.io

Location: Remote

Posted Dec 02, 2025

This job description outlines the role of a Staff Software Engineer at Apollo, emphasizing responsibilities like leading technical initiatives, building scalable systems, and mentoring teams. It highlights requirements such as 10+ years of backend experience, expertise in distributed systems, and familiarity with AI tools. The position offers opportunities to impact millions of users through innovative projects involving LLMs and agentic automation.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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