Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Director of Customer Operations – Fast Growing DTC Brand (Supplements)

Company: MNY Ventures

Location: Remote

Posted Dec 02, 2025

MNY Ventures is a fast-growing wellness brand seeking a Director of Customer Operations to lead and transform their 40+ person global customer service team. The role involves managing a high-volume CS operation, implementing systems to improve metrics, and driving performance standards. MNY Ventures offers a high-trust culture, autonomy, and the opportunity to build something world-class.

Site Reliability Engineering Manager

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Site Reliability Engineering Manager to lead a high-performance team in a distributed environment. The role involves leading a team, representing the IS team to stakeholders, organizing internal projects, mentoring engineers, and ensuring proper team focus on priorities and deliverables.

Head of Customer Service - Subscription Ecommerce Brand

Company: MNY Ventures

Location: Remote

Posted Dec 02, 2025

MNY Ventures seeks a Head of Customer Service to scale their high-growth supplement brand. The role involves managing a large team, optimizing performance, and driving key metrics like CSAT and Trustpilot scores. The company emphasizes autonomy, innovation, and a fast-paced environment.

VP of Customer Experience – High-Growth Supplement Brand

Company: MNY Ventures

Location: Remote

Posted Dec 02, 2025

MNY Ventures is a fast-growing health supplement company seeking a customer service leader to manage a 40+ person global team. The role involves rebuilding and enforcing customer service processes, hiring and coaching team members, and owning key performance metrics. The ideal candidate has 5+ years managing large customer service teams in high-growth DTC or subscription businesses, with strong coaching instincts and a data-driven approach.

Lead Product Manager - Platform

Company: Lumos

Location: Remote

Posted Dec 02, 2025

This job description outlines a Lead Platform Product Manager role focused on developing core identity governance services, collaborating with engineering and security teams, and building scalable systems for enterprise customers. It emphasizes platform ownership, data aggregation, API design, and cross-team collaboration.

Lead Product Marketing Manager

Company: Apollo.io

Location: Remote

Posted Dec 02, 2025

This job description outlines the responsibilities and requirements for a Lead Product Marketing Manager role at Apollo, emphasizing cross-functional collaboration, ownership mindset, and strategic initiatives across the customer lifecycle. The position demands expertise in GTM strategy, product positioning, and data-driven decision-making to drive growth and customer engagement.

DRG Clinical Validation Nurse

Company: MedReview

Location: Remote

Posted Dec 02, 2025

MedReview is seeking a registered nurse with clinical validation experience to join their coding department. The role involves performing clinical validation, interpreting clinical guidelines, and maintaining high-quality case reviews in a fast-paced environment. The position offers remote work flexibility, competitive salary, and benefits.

Liability Claims Examiner

Company: Raphael and Associates

Location: Remote

Posted Dec 02, 2025

Raphael & Associates is a third-party claims administrator seeking experienced professionals for a Liability Desk Examiner role. The position involves end-to-end management of liability loss claims, conducting investigations, interviewing parties, and evaluating claims. The company offers a competitive compensation package, benefits, and the opportunity to work with a dedicated team in a dynamic growing company.

Engineering Manager for IAM (Identity and Access Management)

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems. They are hiring an Engineering Manager for IAM to build high-performing services and secure identity and access management solutions. The role involves working with upstream open source projects and internal teams to deliver high quality software.

Customer Service Manager – High-Growth Subscription E-commerce Brand

Company: MNY Ventures

Location: Remote

Posted Dec 02, 2025

MNY Ventures is seeking a Customer Service Manager to lead a rapidly growing support team of 40 agents and 5 team leads. The role involves building scalable SOPs, high-precision QA systems, and performance management frameworks. The ideal candidate should have 3-5+ years of experience managing CS teams in high-volume DTC e-commerce or subscription businesses, with direct experience using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe.

C, Golang Software Engineer working on dqlite, a Raft extension for SQLite

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a software developer to work on dqlite, their distributed SQLite database. The company offers a remote position with opportunities for learning and development, and values diversity and inclusion.

Engineering Manager - Managed Services

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems. They offer a globally remote role for an Engineering Manager to manage a growing engineering team and deliver quality managed services. The company values diversity, offers a distributed work environment, and provides benefits like a personal learning budget and annual compensation review.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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