Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Sweden

Posted Nov 30, 2025

Grafana Labs is seeking a Senior Enterprise Account Executive Growth based in Sweden to prospect and grow existing business across the Nordics. The role involves identifying new opportunities, meeting sales goals, managing the sales process, and becoming an expert in managing the sales pipeline in Salesforce. The ideal candidate will have 5+ years of experience in infrastructure technology sales, a history of consistent goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

Account Manager

Company: Cloudbeds

Location: North America

Posted Nov 30, 2025

The job description outlines an Account Manager role with remote work, focusing on customer success, high-value portfolios, and competitive compensation between $60K-$70K. It emphasizes relationship-building, strategic advisory, and achieving net dollar retention goals in a global team environment.

Senior Talent Acquisition Operations and Systems Analyst

Company: Tekion

Location: USA

Posted Nov 30, 2025

This role involves optimizing talent acquisition systems, ensuring data compliance, and offering competitive compensation and benefits. Ideal for a Senior Analyst with experience in ATS platforms.

Marketing Manager

Company: Canonical

Location: EMEA

Posted Nov 30, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring a Marketing Manager to lead marketing initiatives and generate awareness, engagement, and pipeline for their products. The role involves end-to-end go-to-market planning, campaign execution, and collaboration with various teams. Canonical offers a fully remote working environment, personal learning and development budget, annual compensation review, recognition rewards, and more.

Software Engineer - CDN Security

Company: Vercel

Location: USA

Posted Nov 30, 2025

Vercel is seeking a Software Engineer to join their CDN Security team. The role involves securing customer websites by identifying malicious traffic patterns, building a scalable firewall, and pushing the state of the art forward for web security. The position offers competitive compensation, inclusive healthcare, mentorship, flexible time off, and a WFH budget.

Production Manager

Company: ElevenLabs

Location: USA

Posted Nov 30, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Production Manager to oversee language teams and ensure high-quality content creation.

Staff AI Engineer

Company: Apollo.io

Location: India

Posted Nov 30, 2025

The job posting describes a Staff AI Engineer role at Apollo, focusing on building and productionizing advanced AI systems powered by Large Language Models (LLMs) and intelligent agents. The role involves working on critical capabilities such as AI Assistant, Autonomous AI Agents, Deep Research Agents, Conversational Assistant, Semantic Search, Search Personalization, and AI Power Automation features. The mission is to leverage Apollo's massive scale data and cutting-edge AI to understand and predict user behaviors, personalize experiences, and optimize the customer journey through intelligent automation.

Staff Software Engineer - Applied AI

Company: Webflow

Location: USA

Posted Nov 30, 2025

Webflow is building an AI-native Digital Experience Platform to empower teams to design, launch, and optimize websites without barriers. They are seeking a Staff Software Engineer to join their Applied AI team to develop generative AI-powered features that enhance speed, creativity, and quality in website building and design. The role involves collaborating with product, engineering, and design teams to identify and implement AI solutions that improve the user experience.

Senior Engineering Manager - Unified Embeddings Platform

Company: Reddit

Location: USA

Posted Nov 30, 2025

This job description highlights a Senior Engineering Manager role at Reddit, focusing on leading the embeddings platform, collaborating with cross-functional teams, and offering comprehensive benefits including healthcare, equity, and flexible work arrangements.

Sales Development Representative (Outbound/Enterprise)

Company: Sanity

Location: Norway,Denmark,Sweden,Finland

Posted Nov 30, 2025

Sanity.io is an AI-powered content operating system that helps companies like SKIMS, Figma, and Nordstrom automate and streamline their content operations. The company is looking for a Sales Development Representative (SDR) to join their team in the Nordics region. The SDR will be responsible for engaging with prospects, qualifying leads, collaborating with cross-functional teams, and shaping the sales playbook. Sanity.io offers a competitive salary, stock options, and a positive work environment.

Customer Support Incident Responder

Company: Mercury

Location: USA

Posted Nov 30, 2025

Mercury is a fintech company that provides a complete finance stack for startups and small businesses. They have grown to over 200,000 customers worldwide and prioritize customer experience, even in challenging situations. The company is looking for an Incident Responder to lead customer support during incidents, advocate for customers, and drive continuous improvement.

Senior Observability Architect

Company: Grafana Labs

Location: Germany

Posted Nov 30, 2025

Grafana is seeking an Observability Architect to lead a new team focused on post-sales technical partnership and customer experience. The role involves driving customer adoption, providing expert guidance, and collaborating with internal teams to ensure customer success and product value.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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