Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

SAP Development Manager

Company: iHerb

Location: Remote

Posted Nov 30, 2025

The SAP Development Manager role involves leading the SAP development team, ensuring high-quality solutions, and driving operational excellence. The position requires expertise in ABAP programming, integration, CPI, BTP, and adherence to CoE standards. The manager will collaborate with stakeholders, manage code reviews, and drive innovation through AI and automation.

Sr Manager - Technical Support

Company: ExtraHop

Location: Remote

Posted Nov 30, 2025

The Sr Manager Technical Support role involves leading a team to provide world-class technical support for complex cybersecurity products. Key responsibilities include team leadership, operational excellence, customer satisfaction, technical expertise, and strategic contribution. The role requires a bachelor's degree, 4+ years of technical support experience, and 8+ years of leadership experience. Preferred qualifications include network security experience and experience building international locations.

Customer Success Manager - Enterprise Accounts

Company: Truv

Location: Remote

Posted Nov 30, 2025

Truv is revolutionizing the financial data industry with innovative API solutions and a customer-first approach. The job opportunity emphasizes enterprise customer success, competitive compensation, and growth potential in a high-growth startup environment.

Data Analyst - Customer Intelligence

Company: GitLab

Location: Remote

Posted Nov 30, 2025

The role is an Analyst focused on Customer Intelligence products, responsible for end-to-end development of data products from requirements gathering to delivering actionable insights. The Analyst will collaborate cross-functionally, explore data to uncover insights, craft dashboards, experiment with GenAI tooling, and influence the long-range strategy of the Analytics team.

Software Engineering Manager - Ads API

Company: Reddit

Location: Remote

Posted Nov 30, 2025

The Ads API team plays a critical role in Reddit's growth, focusing on technical vision, team leadership, and scalable infrastructure. The role requires a proactive leader with experience in API development and a strong sense of ownership.

Global Security Operations Center (GSOC) Operator

Company: Twilio

Location: Remote

Posted Nov 30, 2025

This job posting outlines the role of a GSOC Operator at Twilio, detailing responsibilities such as monitoring security systems, managing incidents, and supporting global operations. It lists qualifications, work environment details, and benefits including competitive pay and remote work options.

Occupational Therapist Telehealth position

Company: XRHealth

Location: Australia

Posted Nov 30, 2025

XRHealth is seeking a highly motivated registered Occupational Therapist to join their expanding allied health team. The role involves performing initial assessments, delivering evidence-based therapy interventions, documenting patient progress, and writing comprehensive reports. The ideal candidate will have a minimum of 3 years of experience, an interest in digital health and virtual reality therapy, and a passion for ongoing professional development.

eCom AI Video Editor (Direct-Response Marketing) - High-growth DTC brand

Company: MNY Ventures

Location: Anywhere

Posted Nov 30, 2025

MNY Ventures is seeking a direct response video editor to join their team and help drive 8-figure revenue through high-converting AI videos. The role offers high autonomy, a lucrative performance bonus structure, and opportunities for leadership and financial upside. The ideal candidate should have proven experience in creating short-form direct-response videos, direct-response copywriting, and professional video editing software. MNY Ventures provides a tech stack including CapCut Pro, HeyGen, Captions AI, and other AI tools. The company values autonomy, rapid learning, attention to detail, and a results-driven approach.

Client Support Specialist

Company: SMA Support Services

Location: Philippines

Posted Nov 30, 2025

The job posting outlines the qualifications and requirements for a long-term full-time position in the BPO industry. It offers a competitive salary, various allowances, and benefits, as well as opportunities for career advancement and team-building activities.

Manager - Developer Success

Company: Vercel

Location: Remote

Posted Nov 30, 2025

The role is a Manager position in the Developer Success team, leading and coaching a team of Platform Architects and Developer Success Engineers to drive technical wins and business outcomes for high-value customers. The role involves overseeing day-to-day execution, collaborating with cross-functional teams, and ensuring a seamless customer experience. The company offers competitive compensation, inclusive healthcare, learning opportunities, flexible time off, and a WFH budget.

Senior Product Manager PRM - Reporting & Insights

Company: Muck Rack

Location: Remote

Posted Nov 30, 2025

The job posting is for a Senior Product Manager PRM Reporting & Insights role at Muck Rack. The position involves collaborating with cross-functional teams to build innovative solutions for reporting and insights. Success will be measured by roadmap delivery, customer focus, and building strong relationships. The role requires 4+ years of product management experience, proficiency in product development tools, and experience working on complex data-rich platforms.

Site Reliability Engineer

Company: Unqork

Location: Remote

Posted Nov 30, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications securely and efficiently. It is trusted by large organizations in regulated industries and helps reduce technical debt while promoting innovation. Unqork values inclusive and innovative thinkers and offers a remote-first work culture with competitive compensation and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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