Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Customer Success Architect

Company: GitLab

Location: USA

Posted Nov 28, 2025

The role of a Customer Success Architect at GitLab involves being a strategic advisor to important customers, helping them connect the DevSecOps platform to their business goals and achieve long-term outcomes. The role requires partnering with customers, guiding them on using the GitLab platform, owning a book of customers, building success plans, and collaborating with various teams to address customer needs and challenges.

Clinical Supervisor - Internal Candidates Only

Company: PaceMate

Location: USA

Posted Nov 28, 2025

PaceMate is seeking a full-time remote Clinical Supervisor to oversee and manage a clinical team, ensuring they meet SLA, TAT, and documentation standards. The ideal candidate should have an excellent understanding of cardiac rhythm devices and the PaceMate platform, as well as strong communication and coaching skills. The position requires a bachelor's degree, IBHRE certification, and at least one year of management experience. PaceMate offers a comprehensive remote cardiac monitoring solution with user-friendly integrations and prioritization features.

Marketing Analyst, CRM/Retention

Company: iHerb

Location: USA

Posted Nov 28, 2025

iHerb is a global health and wellness company with 40 million customers in 180 countries. They are expanding their retention marketing team and seeking a data-driven Marketing Analyst to drive customer relationship marketing programs and improve the customer experience.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: UK

Posted Nov 28, 2025

The job posting is for a Solutions Engineer position at Twilio, focusing on the company's Communication Sales Team. The role involves partnering with Account Executives to execute presales activities, helping customers achieve success by recommending best-practice solutions, and building customer trust in Twilio's solutions. The ideal candidate should have 4+ years of presales experience selling complex technical products or 5+ years of professional experience supporting technical products coupled with customer-facing experience. The position is remote-based in the United Kingdom with approximately 25% travel required.

Partner Alliance Manager - Microsoft Services Consulting

Company: cyclotron

Location: USA

Posted Nov 28, 2025

Cyclotron is seeking an experienced and ambitious Partner Alliance Manager to join their team. The role involves driving sales and program alignment with Microsoft partners, managing partner program requirements, and creating revenue growth opportunities. The ideal candidate should have 3+ years of experience in alliance management, 5+ years in the enterprise software industry, and experience working with Microsoft sales and services.

Account Executive - Mid Market, Public Sector

Company: Sprout Social

Location: USA

Posted Nov 28, 2025

Sprout Social is hiring an Account Executive Mid Market Public Sector for their Sales & Success team. The role involves identifying sales opportunities, managing deal cycles, and building relationships with key stakeholders in the public sector. The company offers a supportive environment for career growth and development.

Senior Business Development Representative

Company: Pricefx

Location: USA

Posted Nov 28, 2025

Pricefx is a leading SaaS pricing, price optimization, and management provider with consistent annual growth. The company values flexibility, diversity, and a warm, welcoming environment. The Senior Business Development Representative role involves driving strategies to engage with businesses globally, shaping the company's future, and growing the market in a Greenfield territory.

Director - Ecosystem Sales

Company: GitLab

Location: USA

Posted Nov 28, 2025

This job description outlines the role of Director Ecosystem Sales AMER, requiring leadership of a sales team, partnership development with hyperscalers and integrators, strategy execution, and collaboration across departments. It emphasizes revenue growth, market alignment, and technical integration while detailing qualifications and compensation details.

Lead IT Project Manager - GTM

Company: Webflow

Location: USA

Posted Nov 28, 2025

Webflow is building an AI-native Digital Experience Platform and seeking a Lead IT Project Manager GTM to lead high-impact initiatives across the GTM ecosystem. The role involves leading cross-functional programs, establishing program governance, developing executive-level PMO materials, and driving process improvement. Webflow offers a remote-first work environment, equity, comprehensive benefits, and a culture that values trust, reinvention, and delivering with speed, quality, and craft.

Account Executive (English & Punjabi) - Factoring

Company: Bobtail

Location: Anywhere

Posted Nov 28, 2025

Bobtail is a company dedicated to increasing customer happiness by eliminating inefficiencies in the supply chain. They value teams over individuals, collaboration, communication, iteration, experimentation, and failing fast. They seek proactive, collaborative, and solution-oriented individuals with experience in B2B sales, SaaS, and the US Trucking Industry. They offer benefits such as mental health days, paid time off, and work-from-home options.

Enterprise Account Executive (Founding Team)

Company: Apollo.io

Location: USA

Posted Nov 28, 2025

Apollo is seeking an Enterprise Account Executive to join their founding team and drive growth in the enterprise segment. The role involves acquiring new logos, expanding accounts, retaining and renewing existing customers, and shaping the company's upmarket strategy. The ideal candidate has 7+ years of enterprise SaaS sales experience, a track record of exceeding quotas, and strong communication and negotiation skills.

Business Development Representative - Russian Speaking

Company: GitLab

Location: UK,Netherlands,Germany,Ireland

Posted Nov 28, 2025

GitLab is seeking an enthusiastic and strategic Business Development Representative (BDR) to join their growing sales team. The role involves leading initial outreach to targeted enterprise and mid-market accounts, generating qualified meetings and pipeline, and collaborating with various teams. The ideal candidate should have fluency in Russian, positive phone skills, and experience in sales development or marketing.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages