Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Cyber Security Engineer SME – Associate Director

Company: Guidehouse

Location: USA

Posted Nov 28, 2025

The job posting is for a Cyber Security Engineer SME Associate Director position at Guidehouse. The role requires extensive experience in designing, implementing, and managing enterprise-level security solutions, particularly within federal government environments. The ideal candidate should have deep technical expertise in cybersecurity domains, experience with security frameworks and compliance standards, and familiarity with cloud security practices and technologies. The position offers a competitive salary range and a comprehensive benefits package.

Cyber Security Engineer – Managing Consultant

Company: Guidehouse

Location: USA

Posted Nov 28, 2025

The job posting is for a highly experienced Cybersecurity Engineer Managing Consultant to lead and advise on advanced cybersecurity initiatives across complex federal enterprise environments. The role requires a strong understanding of security frameworks, experience in designing and implementing enterprise security tools, and the ability to lead cross-functional teams. The position offers a competitive compensation package and benefits.

Software Engineer (L5) – Commerce Data Engineering, Foundations Team

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Commerce Data Engineering team ensures data availability, reliability, and quality to power product experiences and optimize customer acquisition. The Solutions Software Engineer role in the Foundations Team involves designing and building scalable systems to improve data processing efficiency, health, and developer productivity.

Distributed Systems Engineer (L6) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix is a leading entertainment service with over 300 million paid memberships across 190 countries. The company uses data insights to optimize customer experience and drive innovation. The Commerce Insights and Data Products Engineering team focuses on data critical to product experiences, empowering product managers and business leaders to experiment and innovate. The role involves providing strategic technical leadership for ML-oriented data products, designing distributed systems, and partnering with ML research and engineering teams.

Full-Stack Engineer L5, ML Insights & Visualizations, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix seeks FullStack Engineers to develop ML tools, enhance observability, and drive innovation. The role involves cross-functional collaboration and offers a flexible compensation package.

Account Manager - Collections

Company: Mogo Finance Technology Inc.

Location: USA

Posted Nov 28, 2025

This job posting highlights a collections role with opportunities for growth, remote work flexibility, and competitive commissions. The position emphasizes customer service, problem-solving, and financial empowerment, while offering benefits like health coverage, stock options, and a supportive team environment. The company focuses on innovation and making financial freedom accessible.

Cyber Enterprise Architect – Associate Director

Company: Guidehouse

Location: USA

Posted Nov 28, 2025

This job posting highlights a Cyber Enterprise Architect role with competitive compensation, comprehensive benefits, and opportunities to work on federal cybersecurity initiatives. The position requires advanced expertise and clearances but offers career growth and impactful work in cybersecurity architecture.

VP - Advisor Channel Consulting

Company: Sentinel Group

Location: USA

Posted Nov 28, 2025

This job posting highlights a remote sales role at Sentinel Group, focusing on developing new business in retirement plan services. The position requires strong sales skills, relationship-building, and familiarity with retirement plans. The company offers competitive compensation, benefits, and a supportive work environment.

Manager - CRM Programs

Company: iHerb

Location: USA

Posted Nov 28, 2025

iHerb, a global health and wellness leader, seeks a CRM Program Manager to oversee retention strategies and marketing channels, emphasizing data-driven approaches and cross-functional collaboration.

Software Engineer III

Company: SpryPoint

Location: Canada

Posted Nov 28, 2025

SpryPoint is a high-growth software company revolutionizing the utility industry with its cloud-native platform. Founded in 2012, the company has grown to 285+ employees serving 100+ utility clients across North America and the Caribbean. SpryPoint's mission is to deliver comprehensive solutions that modernize the entire metertocash process, with a focus on customer success and continuous improvement.

Financial Operations Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 28, 2025

The job description outlines the role of a Customer Service Financial Specialist at Liberty Mutual's Safeco Billing Operations Billing Team. The position involves providing customer service support to internal CSRs, handling billing inquiries, and performing calculations and data analysis. The role requires strong math, communication, and customer service skills, as well as proficiency in Microsoft tools and knowledge of Safeco Billing Systems.

Distributed Systems Engineer (L5) - Commerce Product Data Engineering

Company: Netflix

Location: USA

Posted Nov 28, 2025

Netflix promotes its global entertainment services and data-driven approach, highlighting job opportunities with competitive benefits and a focus on innovation and scalability.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages