Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior AI Engineer

Company: Apollo.io

Location: India

Posted Nov 27, 2025

The text describes a Senior AI Engineer role at Apollo, focusing on building advanced AI systems using Large Language Models (LLMs) and intelligent agents. The role involves working on critical capabilities such as AI Assistant, Autonomous AI Agents, Deep Research Agents, Conversational Assistant, Semantic Search, Search Personalization, and AI Power Automation features. The mission is to leverage Apollo's massive scale data and cutting-edge AI to understand and predict user behaviors, personalize experiences, and optimize the customer journey through intelligent automation.

Staff Software Engineer - Infrastructure

Company: Gusto, Inc.

Location: USA

Posted Nov 27, 2025

Gusto is seeking a forward-thinking technical leader to shape the next generation of their compute Kubernetes and networking service mesh platforms. The role involves defining the long-term vision for how services run and communicate at Gusto, ensuring reliability, scalability, and developer delight. The ideal candidate will have extensive experience in infrastructure platform or site reliability engineering, deep expertise in Kubernetes and service mesh technologies, and a strong bias toward action.

Principal Data Scientist – Product

Company: Gusto, Inc.

Location: Canada

Posted Nov 27, 2025

Gusto is seeking a highly skilled Principal Data Scientist with 10+ years of experience to drive strategic decision-making through experimentation, statistical inference, and causal analysis. The role involves shaping analytical strategy, executing on analytical roadmaps, driving scaled impact, thought partnership, analytical innovation, and mentorship. The ideal candidate will have strong SQL and Python skills, experience applying statistical methods and causal inference, and a passion for mentoring others.

Senior Cyber Threat Intelligence Analyst

Company: ExtraHop

Location: USA

Posted Nov 27, 2025

This job posting seeks a Senior Cyber Threat Intelligence Analyst with expertise in cybersecurity and content creation. Responsibilities include threat research, intelligence analysis, and developing marketing materials. Required qualifications emphasize experience with threat frameworks and tools, while preferred skills include networking knowledge and scripting proficiency. The position offers a competitive salary range of $150,000–$180,000 plus bonus and benefits.

Staff DevOps Engineer

Company: Hostaway

Location: Europe

Posted Nov 27, 2025

Hostaway is a market-leading SaaS scaleup transforming the vacation rental industry. They are seeking a Staff DevOps Engineer to join their Platform Engineering group and help keep their systems secure, reliable, and enable fast iteration for developers. The role involves collaborating across multiple teams, shaping technical strategy, leading architectural design, and driving initiatives across core engineering topics.

Trading Operations Associate

Company: Kraken

Location: USA

Posted Nov 27, 2025

Kraken is a mission-focused crypto company that aims to accelerate global adoption of crypto for financial freedom and inclusion. They offer various products and services, and are committed to security, education, and client support. The Operations & Trade Support Associate role is critical for smooth daily functioning, trade execution, operational processes, settlements, reconciliations, and regulatory compliance.

Sr. Product Designer

Company: MyFitnessPal

Location: USA

Posted Nov 27, 2025

MyFitnessPal is a company that provides tools and resources to help users reach their health goals. The MyFitnessPal Design Team fosters an experience-first culture, collaborating across teams to transform user insights into innovative designs for mobile and web platforms. The Senior Product Designer role involves leading design for new experiences, owning end-to-end design, and making data-informed decisions to improve engagement, retention, and subscriptions.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: UK

Posted Nov 27, 2025

This is a remote Senior Software Security Engineer position in the UK for the Detection & Response Engineering team. The role involves building advanced security tools, conducting detection research, and automating response processes using Go, TypeScript, Python, and the Grafana observability stack. The ideal candidate should have 4+ years of software engineering experience, knowledge of security concepts, and experience with public clouds, Kubernetes, and container ecosystems.

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Germany

Posted Nov 27, 2025

This job posting is for a Senior Software Security Engineer position at Grafana Labs, a remote role based in Germany. The role involves designing and maintaining internal detection systems, developing detection as code capabilities, working with product teams, leading response tooling development, and guiding cross-functional teams. The ideal candidate should have significant experience in software engineering, core security concepts, and public clouds. The compensation includes a base range of EUR 94208 to EUR 113050, along with Restricted Stock Units (RSUs).

Senior Software Engineer - Detection & Response Engineering

Company: Grafana Labs

Location: Spain

Posted Nov 27, 2025

This is a remote Senior Software Security Engineer position in Spain. The role involves building advanced security tools and processes, collaborating with teams, and contributing to the security community. The ideal candidate has significant experience in software engineering, security concepts, and cloud systems.

Vice President of DoD

Company: Oddball

Location: USA

Posted Nov 27, 2025

Oddball seeks a Vice President of DoD with expertise in Air Force programs and modernization efforts, emphasizing mission credibility, product delivery, and collaboration. The role involves translating challenges into software solutions while aligning with federal acquisition processes. The company highlights competitive compensation, remote work flexibility, and commitment to diversity.

KYC/AML specialist

Company: MGID

Location: Ukraine

Posted Nov 27, 2025

MGID is a global native advertising platform that empowers brands and publishers to collaborate transparently. The company is seeking a KYC/AML Specialist to ensure regulatory compliance and protect the company's integrity. The role involves conducting KYC verification, risk assessment, monitoring partner activity, maintaining databases, collaborating with teams, reporting suspicious activity, contributing to compliance policies, and delivering training sessions.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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