Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Staff Product Manager - Dash Growth

Company: Dropbox

Location: Canada

Posted Nov 26, 2025

The role of Staff Product Manager for Growth Acquisition at Dash involves owning the strategy and execution of product-led acquisition. The responsibilities include planning, forecasting, experimentation, optimization, growth loop stewardship, performance evaluation, mentorship, and executive communication. The requirements include 8+ years of product management experience, strong analytical skills, deep understanding of growth loops, excellent communication skills, and proven track record of cross-functional leadership. Preferred qualifications include exceptional problem-solving, ownership, strong product sense, and familiarity with AI-powered products.

Manager - Volunteer Engagement

Company: Blue Star Families

Location: USA

Posted Nov 26, 2025

Blue Star Families is a nonprofit dedicated to supporting military and veteran families. The Manager Volunteer Engagement role ensures consistent volunteer systems, onboarding, and recognition programs across chapters. The role requires collaboration, partnership building, and improving volunteer processes.

Project Manager

Company: Cyderes

Location: USA

Posted Nov 26, 2025

Cyderes is a cybersecurity company that helps organizations manage IAM exposure, mitigate risks, and respond to threats with MDR services. They offer a Project Manager role to oversee technical projects, requiring strong organizational, communication, and technical skills. Cyderes is an equal opportunity employer.

RWE Portfolio/Project Manager Consultant

Company: ClinChoice

Location: USA

Posted Nov 26, 2025

The job posting highlights a RWE Portfolio Project Manager role at ClinChoice, emphasizing career growth, global opportunities, and a supportive work environment. The company focuses on quality, training, and diversity, offering a collaborative culture with clear career development paths.

Analyst Relations Manager

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a detail-oriented Manager for the Analyst Relations team to own project management for their AR program and lead coordination of evaluation participation. The role involves planning, executing, and tracking analyst briefings, RFIRFP submissions, Magic Quadrant and Wave participation, and other evaluation activities to ensure timely, high-quality deliverables that strengthen Tanium's market presence in Autonomous IT. The Manager will work closely with various stakeholders to manage timelines, evidence collection, submission quality, and post-evaluation follow-up.

Staff Product Manager - Dash Growth

Company: Dropbox

Location: USA

Posted Nov 26, 2025

This job description outlines the Staff Product Manager role for Growth Acquisition at Dash, focusing on product-led growth strategies, cross-functional collaboration, and compensation details.

Account Executive - New Verticals

Company: Mercury

Location: USA

Posted Nov 26, 2025

Mercury is a fintech company that has been growing its customer base and expanding into new segments like eCommerce and marketing agencies. They are looking for a thoughtful and driven Account Executive to help founders and business owners discover and thrive with Mercury's financial tools. The role involves owning the end-to-end sales process, collaborating with various teams, and translating customer feedback into product insights.

Director - Actuarial

Company: Strive Health

Location: USA

Posted Nov 26, 2025

This job description outlines the responsibilities of an Actuarial Director role, including team management, financial analysis, and collaboration with cross-functional teams. It specifies qualifications, preferred skills, and a salary range of $130,000-$179,500 annually.

QA Automation Engineer

Company: Masabi

Location: Colombia

Posted Nov 26, 2025

Masabi is seeking a Backend Test Automation Engineer to join their innovative team driving fare payment solutions globally. The role involves testing distributed systems and collaborating with industry leaders. The company emphasizes empowerment, diversity, and purpose-driven work to simplify journeys and improve daily life for millions.

Analyst Relations Director

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a strategic Director of Analyst Relations to lead global engagement with top-tier industry analysts. The role involves shaping external perceptions, influencing market narratives, and driving recognition of Tanium's differentiated approach to Autonomous IT. The Director will work cross-functionally to deliver high-impact analyst engagements that support Tanium's business objectives and category leadership.

Senior Solutions Architect - (Sales Engineer)

Company: Cyderes

Location: Canada

Posted Nov 26, 2025

Cyderes is a cybersecurity company that specializes in building practical IAM exposure management and risk programs, stopping active threats fast with MDR, and providing managed security services. They are looking for a Senior Solutions Architect to serve as a trusted technical advisor to customers, shaping security solutions that align with client needs and partnering with Sales, Product, and Delivery teams.

SMB Sales Manager

Company: Lattice

Location: USA

Posted Nov 26, 2025

Lattice is seeking a Sales Manager to lead a team of SMB Account Executives, focusing on prospecting, managing opportunities, and expanding the customer base. The ideal candidate will have SaaS sales management experience, familiarity with HR Tech and HRIS, and a passion for mentoring and developing sales talent in a fast-paced startup environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages