Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Business Analyst - German speaking (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 16, 2025

This job description highlights a role at IBM Consulting involving collaboration with clients, technical expertise, and career growth opportunities. It emphasizes innovation, long-term relationships, and professional development, while outlining required skills and benefits like training and global project involvement.

Senior Manager - Technical Solutions / Quantum Computing

Company: Quantinuum

Location: USA

Posted Dec 15, 2025

Quantinuum seeks a Senior Manager Technical Solutions to drive quantum computing initiatives. The role offers a competitive salary, benefits, and opportunities to shape the future of quantum technology.

Intermediate Site Reliability Engineer - Database Operations

Company: GitLab

Location: EMEA

Posted Dec 15, 2025

This job description outlines a Site Reliability Engineer role focused on managing PostgreSQL infrastructure, automation, and scalability for GitLab's platform. The position emphasizes collaboration, system reliability, and impactful contributions to a large-scale open-source SaaS environment.

Staff - Software Engineer (L4)

Company: Twilio

Location: USA

Posted Dec 15, 2025

Twilio seeks a Staff Software Engineer for their Data Substrate team, focusing on scalable data solutions and mentoring. Requirements include expertise in distributed systems and big data technologies. The role is remote, with competitive compensation and benefits.

Electrical Engineer

Company: IBM

Location: Yorktown Heights, US

Posted Dec 16, 2025

This job description outlines the responsibilities of an Electrical Engineer supporting electrical design and operations in critical facilities. Key duties include maintaining electrical infrastructure reliability, managing maintenance tasks, ensuring compliance with safety codes, and collaborating with vendors. The role requires 8+ years of experience, technical expertise in electrical systems, and strong communication skills.

Sr Engineering Manager, Security Engineering

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description outlines a Sr Manager role focused on vulnerability management and compliance automation for HashiCorp's products. The position requires leadership in security programs, collaboration with cross-functional teams, and expertise in cloud-native architectures. Key responsibilities include designing security tools, managing risk posture, and contributing to strategic planning.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 16, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and technical expertise. It outlines responsibilities involving SAP implementation and requires extensive experience with SAP FICO and global team collaboration.

Digital Security - Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 16, 2025

This job description outlines the role of a Digital Security Senior Managing Consultant focused on cloud security, identity and access management (IAM), and hybrid cloud transformations. The position requires expertise in cloud-native security, compliance standards, and delivering large-scale security solutions. Key responsibilities include consulting, leadership in solution delivery, and building trusted advisor relationships with clients.

Spark Cluster Admin

Company: IBM

Location: BANGALORE, IN

Posted Dec 16, 2025

This job description highlights a senior role in Spark cluster administration with opportunities for growth and collaboration. The position emphasizes technical expertise in Apache Spark, OpenShift, and DevOps practices, along with career development through onboarding and continuous learning. IBM's focus on innovation and digital transformation is presented as a key driver for success.

Senior Data Engineer

Company: Zencore

Location: Latin America

Posted Dec 15, 2025

Zencore is a fast-growing company seeking experienced data engineers to help customers transition to Google Cloud. They emphasize collaboration, innovation, and offer competitive benefits in a remote environment.

Site Reliability Engineer

Company: Podium

Location: Remote

Posted Dec 15, 2025

The job posting outlines a Site Reliability Engineer role with responsibilities in system reliability, collaboration, and oncall duties. It lists required experience in technologies like Kubernetes and AWS, along with benefits like healthcare and vacation time.

Strategic Account Executive

Company: Synthesia

Location: USA

Posted Dec 15, 2025

Synthesia, an AI video platform, simplifies content creation and has achieved unicorn status. They seek experienced Strategic Account Executives to drive growth and expand their client base.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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