Exceptional Customer Experience Jobs in Atlanta, GA

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Looking for Exceptional Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Atlanta, GA area.

Manager, Flight Software Engineering

Company: Hermeus

Location: Atlanta, GA

Posted Feb 02, 2025

Hermeus, an aerospace and defense technology company, is seeking a Manager of Flight Software Engineering. The role involves overseeing the software engineering function for high-speed aircraft, leading the design, development, and integration of software systems for safe and efficient operation. The ideal candidate should have a Bachelors or Masters degree in Computer Engineering or a related field, with 8+ years of experience in embedded flight software development, including at least 2 years in a leadership or principal technical role. Preferred qualifications include experience in a startup environment, aerospace safety standards, avionics systems, and hypersonic or commercial space sectors. The company is committed to equal opportunity and non-discrimination.

Associate Staff Consultant - Sales Talent Acquisition Specialist

Company: Nagarro

Location: Atlanta, GA

Posted Feb 02, 2025

The company is a global Digital Product Engineering firm with over 18,000 experts across 37 countries. They are currently seeking an experienced Recruiter specializing in sourcing and hiring sales professionals across the United States. The ideal candidate will have a proven track record in identifying, attracting, and hiring top sales talent. The role is a 6-month contract position with potential extension, hybrid (3 days a week in the Sandy Springs office). Key responsibilities include sourcing, screening, and maintaining a pipeline of qualified sales candidates, collaborating with hiring managers, conducting interviews, and managing the entire recruitment process. Qualifications include proven experience as a recruiter specializing in senior sales professionals, proficiency in sourcing techniques, experience with ATS and recruitment tools, strong communication skills, and ability to manage multiple tasks.

QA Engineer - GA - On Site

Company: PrismHR

Location: Atlanta, GA

Posted Feb 02, 2025

The Software Quality Assurance Engineer role involves ensuring the quality and reliability of payroll, tax, and compliance software. The successful candidate will manage multiple product initiatives, collaborate with cross-functional teams, and execute manual and automated testing. They should have a solid foundation in both manual and automated testing of SaaS-based applications, excellent communication skills, and a strong desire to learn current software development best practices. The role requires a minimum of 3 years of experience in HCM or related industries, proficiency in payroll taxes, and the ability to thrive in a fast-paced work environment.

Business Account Executive

Company: Spectrum

Location: Atlanta, GA

Posted Feb 02, 2025

The Business Account Executive role involves selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The AE is responsible for generating new customers and meeting sales goals through prospecting and selling bundled services. They develop and implement a Territory Plan to expand the customer base, maintain accurate sales records, and meet performance standards. The role requires a Bachelor's degree in business, marketing, or a related field, and preferred qualifications include outside sales experience and a proven sales history. The company offers a comprehensive benefits package and values diversity and equal opportunities.

IT Support Analyst

Company: Cennox

Location: Atlanta, GA

Posted Feb 02, 2025

The IT Support Analyst role involves providing technical support to end users, resolving service tickets, and maintaining accurate records. Key responsibilities include root cause analysis, hardware and software configuration, asset management, and systems administration. The role requires strong IT knowledge, excellent communication skills, and the ability to learn new technologies. A Bachelor's degree in IT and 2+ years of help desk experience are required. Physical requirements include the ability to sit for long periods and use a computer.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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