Exceptional Customer Experience Jobs in Atlanta, GA

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Assistant General Manager, Phipps Plaza

Company: AMIRI

Location: Atlanta, GA

Posted Feb 02, 2025

AMIRI, a global luxury house based in Los Angeles, is seeking an Assistant General Manager for its retail location in Phipps Plaza. The AGM will support retail business objectives by providing exceptional customer service, fostering employee development and teambuilding, ensuring health and safety compliance, managing inventory, and maintaining detail-oriented in-store operations. The ideal candidate will have 23 years of progressively responsible retail leadership experience, strong familiarity with the luxury market, and the ability to lead retail teams in a fast-paced environment. The AGM will work closely with the General Manager, maintaining an active role on the sales floor, analyzing store metrics, and ensuring high sell-through. They will also develop and train team members on relevant KPIs, maintain compliance with laws and regulations, and promote a positive work environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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