Exceptional Customer Experience Jobs in Austin, TX

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Looking for Exceptional Customer Experience jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Austin, TX area.

Customer Service Representative

Company: BWC Terminals

Location: Houston, TX

Posted Jul 22, 2025

Answer incoming calls professionally and courteously and accurately direct calls to staff. To provide support to customers and contractors.

Business Analyst

Company: Accredo Packaging

Location: Sugar Land, TX

Posted Jul 22, 2025

Demonstrated ability to analyze business requirements and develop appropriately design processes and solutions is a must.

Sr. IT Project Manager

Company: CannonDesign

Location: Dallas, TX

Posted Jul 22, 2025

Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field required.

Welder

Company: Aecon Group

Location: Irving, TX

Posted Jul 22, 2025

Valid U.S. driver’s license. Support installation of electrical infrastructure by working alongside field crews and trades. Substation work is a strong asset.

Big Data Spark Lead Engineer

Company: Infosys

Location: Austin, TX

Posted Jul 22, 2025

Proven experience in data engineering, data architecture, or a related field. You will play an important role in creating the high-level design artifacts.

Senior Quality Assurance Engineer

Company: Marathon Petroleum Company LP

Location: San Antonio, TX

Posted Jul 22, 2025

Software Development Lifecycle (SDLC) – A process used by the software industry to design, develop and test high quality software.

CNC Machinist/Programmer

Company: Interstate Threaded Products

Location: Dallas, TX

Posted Jul 22, 2025

*Minimum 5 years* of experience in CNC machining and Fusion 360 programming. Support the maintenance and production teams with fast-turn machining of critical…

BI/AI Data Engineer - Temporary Contract 4-6 months

Company: Houston-Galveston Area Council

Location: Houston, TX

Posted Jul 22, 2025

Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience). We are seeking an experienced Azure Data Engineering Consultant…

Manager, Wellness Project Management

Company: Plus One, an Optum Company

Location: Dallas, TX

Posted Jul 22, 2025

Related Health Promotion or Public Health certification such as: National Commission for Health Education Credentialing (NCHEC) certification, WellCert…

Chef de Partie at Fife and Farro

Company: Pullman Market

Location: San Antonio, TX

Posted Jul 22, 2025

Texas Food Handler and TABC certification. 50% discount at all our restaurants. Ensure the cleanliness and organization of your workspace.

Digital Marketing Specialist

Company: Cooper CPA Group

Location: Houston, TX

Posted Jul 22, 2025

Solid writing skills for social, email, and web content. Effective communicator who collaborates well with both creative and technical team members.

Sous Chef

Company: Tardif's American Brasserie

Location: San Antonio, TX

Posted Jul 22, 2025

Monitor food quality and presentation before serving to guests. As a Sous Chef, you will play a crucial role in supporting the Head Chef in menu planning,…

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Experience roles by seniority?
Entry‑level CX Analyst or Support Specialist roles start around $60,000–$80,000 annually. Mid‑level positions such as CX Designer or Automation Engineer earn $80,000–$120,000. Senior CX Manager or Lead roles typically range from $120,000–$160,000, while Director or VP of CX positions often exceed $160,000 and can reach $200,000+ depending on company size and region.
What skills and certifications are essential for a career in Exceptional Customer Experience?
Core skills include CSAT/NPS analysis, journey mapping with Miro or Lucidchart, proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk, and expertise in AI chatbot platforms like Rasa, Dialogflow, or Intercom. Certifications such as Certified Customer Experience Professional (CCXP), Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ServiceNow Certified Service Manager are highly valued.
Is remote work common in Exceptional Customer Experience positions?
Yes, many CX roles offer full‑remote or hybrid arrangements, especially in tech and SaaS companies. Remote teams rely on collaboration tools like Slack, Jira Service Management, and video conferencing to maintain omni‑channel service standards.
How does a career progression path typically unfold in Exceptional Customer Experience?
A common trajectory starts with Customer Support Agent or CX Analyst, advancing to CX Designer or Automation Engineer, then to CX Manager or Operations Lead, followed by Director of CX, and ultimately VP of Customer Experience or Chief Customer Officer. Each step builds on analytical, leadership, and technology integration expertise.
What industry trends are shaping the future of Exceptional Customer Experience?
Key trends include AI‑powered omnichannel chatbots that deliver real‑time support, data‑driven personalization using predictive analytics, continuous feedback loops via Voice of Customer platforms, and the integration of CX metrics into executive dashboards. Companies are also prioritizing remote‑first CX teams and leveraging real‑time sentiment analysis to anticipate customer needs.

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